Unit access hours and office opening hours at Shurgard

You can access your belongings yourself every day from early in the morning until late at night. And if you want to see the manager of your Shurgard location – perhaps to move in or out, or to change unit – they’re on site every day during office opening hours.

Access 7 days a week

You can access your unit:

between 6.00 and 23.00 (*)
7 days a week
365 days a year

This level of access sets us apart from our competitors, many of whom only allow access during office hours and can charge a fee for visits outside these times.

Use your individual PIN code to enter the facility and your key to open your unit.

(*) access hours may vary per location, please check your Shurgard store page

When are the on-site managers available?

Our on-site managers are at our locations:

Monday to Friday – 9.30 to 18.00
Saturday – 9.30 to 15.00

Offering excellent customer service, they’re knowledgeable and keen to help. During these office hours they can:

answer your questions
help you find the best storage solution at the best price
sell you boxes and packing supplies
accept rental payments
advise you about transferring to another unit if you now need more or less space

Access on public holidays

You can access your unit yourself on public holidays.

Telephone support

We’re available at the end of the phone to offer advice and take the stress out of your move. You can:

call us free on 0800 000 1319 to speak to one of our self-storage experts who can help you choose a unit, find special offers, or answer any questions
call your on-site manager for any questions about the facility and your unit, or to make arrangements: find their number in our list of Shurgard locations

Our phone lines are open: