Our customers

Our customers tell their stories of how Shurgard helps them

Christiane Verhelst

"When my mother died, we sold the parental house in Bruges."

"If you have to empty an entire house in a short period of time and Shurgard is just down the road, why look for another storage solution?”

“We didn’t even have to rent a moving car. We’ve put the entire contents of the house in storage ourselves."

"Meanwhile, my husband and I are retired and we moved with the family to a large country house in De Pinte."

"Transferring our belongings from our storage unit in Bruges to Shurgard’s facility in Ghent went very smooth."

"In our 15 m² storage unit we mainly store furniture, books, and hanging lamps. Our box is dry, secure and permanently accessible, so our belongings are stored under ideal circumstances."

"We regularly pass by to drop off some items and each month we pay our invoice at the reception of the store. Customer service at Shurgard is fast and after 13 years it’s still service with a smile."

Hannes Steenbrugge

"As a kid I was fascinated by light, sounds and show effects. What started out as a hobby, has now become my secondary occupation."

"In the beginning, I primarily had small assignments like private parties, but later I also took on bigger challenges like concerts, dance shows and opening parties."

"I soon realised I needed more space to store my material in a safe, organised way."

"My standards were quite high, because I was looking for a dry storage unit with a stable temperature. The surface, temperature and humidity are very important for the quality of my light and sound material."

"At Shurgard I found a storage unit that met all these requirements. On the same day I moved my material into my storage unit."

"In addition, the building is fully protected and I have 7 days a week access to my material."

"I can load and unload on a hard surface and don’t have to worry about the weather."

"At the moment, I’m renting a storage unit of 18 m², but over the years I have switched to a different storage size, without additional costs."

"My storage unit allows me to easily prepare my projects and set out the right material for each project."

Claudio Lopez

“Finding the perfect house, often takes a long time. That's my personal experience.”

“Fortunately, I can store my furniture and belongings at Shurgard in between moves.”

“A girlfriend of mine talked to me about self-storage at Shurgard and - guess what - I am now a happy customer too!"

"A storage unit of 9 m² is large enough for my furniture, carpets, washing machine, refrigerator and bed. If you stack efficiently, you can really make the best use of your space."

"My first impression of Shurgard’s staff was very positive. I really appreciated their friendly yet professional approach."

“When I reserved my storage unit, I didn’t even have to pay a deposit.”

"The on-site manager helped me complete the contract and accompanied me to my storage unit. My move in went easy and smooth."

"Even though the staff are busy, there is always time for a chat and some practical advice. As far as I'm concerned, Shurgard is highly recommended!"

Paul De Weerdt

“I recently bought a new apartment. The walls were white and quite rudimentary. To create a cozy and warm atmosphere, I decided to re-paint the living room.”

“I wasn’t familiar with the concept of self-storage, but my son is a satisfied customer and recommended Shurgard.”

“The € 1 first month rent really convinced me.”

“At the moment I’m renting a ventilated unit of 12 m² to keep my furniture and library books safe and dry while I’m painting in my apartment.”

“Every now and then I pass by to bring or pick up some stuff."

 “The trolleys you provide - which are free of charge - always come in handy!"

“My living room is completely empty and I don’t have to move or cover anything while I’m painting. I have all the space I need to work comfortably."

“I don’t have to worry about my furniture or decorations either. Everything remains undamaged and dust free in the dust covers I bought at Shurgard.”

Jennifer Gibson

“I bought a wreck of house and I’m having work done in every room in some way or another, so nothing could stay there while my builders have been creating my ‘forever home’.

“I’ve been staying with relatives and friends but I needed somewhere to store all the furniture from my house while the work was going on.

“I’m a pensioner and on my own. The team at Shurgard’s Chingford store clocked that when they first met me and have really looked after me. They got me a unit directly opposite the lift on the second floor, which made things easy for my removal men. I’m paying for 50 cubic feet but because it’s non-standard in shape, I’ve got extra space for free.

“And they’ve been very good about shifting the dates as to how long I can have the unit. There’s been a couple of times when I thought I was moving my furniture back into my home. But at the last minute that didn’t happen because the builders had more to do.

“But it’s been no problem at all. They have just extended the rental period. Right from the start, they said: ‘Don’t worry if the dates change and things work out differently.’ I came away unworried, having gone in there a bit anxious. It’s stressful enough when you’ve got the builders in.

I had no idea the service was going to be so good. I only went with Shurgard because they were unbeatable on price with the first month for £1(*) offer.

“I’ve been back to the unit a couple of times because I’ve bought a few bits for my new home and thought where am I going to store them? Whenever I’ve walked in the staff have greeted me by name. That’s so professional and yet friendly. I do rate them.”

Jeff Smith

“As a handyman, I need somewhere to store tools and materials. Self-storage is a very cost-effective way of having somewhere that’s yours and that’s dry and completely secure – it’s what you need if you’re in my line of work.

“There are so many companies in the storage industry but they’re not all as professional as Shurgard. In fact, very few companies of any sort today provide such great customer servicethe guys down the store are like family, if you know what I mean. They’re great and we all know each other.

Shurgard have also got very high-quality units. Some of the other storage companies have containers in car parks. They might be brightly painted, but that’s a bit of a gimmick. What you want is something that keeps your things safe and dry.

“I originally rented one unit at the Surbiton store, but as my business has expanded, I’ve taken an extra one. And as we get bigger, I may take on more. Who knows? I used to be a one-man-band but now there are four of us.

“Because we need to pick up stuff for our next job or drop things off from the last one, it’s very important that we can access our units every day at any time. We’re in and out of them as many as three times a day.

“Our units are down in the basement but there are lifts and trolleys so moving stuff in and out is very easy.”

Andrew Pedley

“My business, Secure Transportation Ltd, has been with Shurgard 11 years in total and our company has up to 5 units at any one time.

“We store and transport equipment for clients doing corporate events and exhibitions both in the UK and abroad, so security matters hugely for us.

“Our clients store what they need with us and then we’ll transport it to any event they want to attend, wherever it is. And when the event is over, we’ll bring it back into storage.

“We also store our own equipment that we use when working at events for clients.

“I do look around at other storage providers because I want to ensure we’re still getting the best units and value for money for our clients. But I’m still with Shurgard because their business model works for us and their units are superior to other providers.

“By this I mean that Shurgard’s infrastructure is better than any of the others. And the units are better constructed.

“Another thing that’s important to my business is easy access to major roads as we’re moving things around so much. At the Hayes store, we’re right by the M4 and M25. It’s easy to get to Heathrow, Bristol, Manchester, wherever…

What we also get from Shurgard is flexibility. We can take on another unit whenever we need to and this works for us.