CUSTOMER REVIEWS
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Google
Good experience, plenty of parking and efficient staff
Google
Had a show round with Paige for some potential storage. She really is professional & definitely knows what she is talking about.
Google
Excellent customer service done by Nikki, very fast and friendly
Google
My enquiry sorted by Nikki in seconds. Thank you.
Google
Great customer care and information from Nikki at Shurgard!
Google
Fantastic service by Nikki at shurgard
Google
Nikki was super helpful and gave a very clear explanation of how things work at the unit.
Really pleased we have been taken through everything!
Really pleased we have been taken through everything!
Google
Great site, plenty of parking, clean facilities and very helpful staff - Paige and Nick
Google
Fantastic experience Nikki was fantastic and continues to be fantastic with support and welcomeness highness recommend nikki
Google
Thanks For the assistance Nicki. Great place. Great storage.
Google
We met Nikki, lovely lady. We had an excellent experience with her. Very helpful and friendly.
Google
The staff are always helpful and polite and supportive of our needs
Prices are very competitive
Prices are very competitive
Google
Google
Staff are always great and and kept my stuff secure
Google
Google
We have been looking for a while for a storage unit and when speaking with Shurgard they answered all enquiries fully and in good time.
We stopped in to look around and was meant by Paige who was very welcoming and professional. We didn’t intend of signing up there and then but Paige made us very comfortable and happy to commit.
We felt Paige didn’t push us for a decision and genuinely cared for us getting the best product/size storage.
Overall a very positive experience and we highly recommend Shurgard.
10/10
We stopped in to look around and was meant by Paige who was very welcoming and professional. We didn’t intend of signing up there and then but Paige made us very comfortable and happy to commit.
We felt Paige didn’t push us for a decision and genuinely cared for us getting the best product/size storage.
Overall a very positive experience and we highly recommend Shurgard.
10/10
Google
So far a great service from Shurgard. Maisie was particularly helpful on reception. Good explanations along with help to find the storage unit on my first visit.
Google
Paige, Nikki and Amy are always so helpful - I’d like to thank them all! Such good service at Longwell Green unit ! 🌟
Google
Amy was extremely helpful in assisting me with my enquiry.
Google
No idea what other storage places are like, but I found the unlocking system via the app to be really useful. Worked seamlessly. Paige, who helped us when we first arrived, was really helpful and told us everything we needed to know. Peerless Paige!🔐
Google
Went to Longwell Green to rent a unit with a friend.
Paige was extremely helpful in making the whole process go smoothly and easily answered any queries we might have.
Couldn't have asked for better customer service.
Would recommend.
The availability of loading trucks to move items from car to unit (and vice-versa) was an unexpected benefit of renting here.
Paige was extremely helpful in making the whole process go smoothly and easily answered any queries we might have.
Couldn't have asked for better customer service.
Would recommend.
The availability of loading trucks to move items from car to unit (and vice-versa) was an unexpected benefit of renting here.
Google
Our first experience of using storage, we chose Shurgard, Longwell Green. Amy was so helpful and patient, walking us through the process when we arrived to start putting some of our items in. Then answering any questions we still had.
Paige, also was very helpful regarding the insurance for our belongings. Thank you both for making this process less stressful.
Paige, also was very helpful regarding the insurance for our belongings. Thank you both for making this process less stressful.
Google
Excellent service, Amy was concise, informative, and friendly. Units are very clean, well ventilated, and easily accessible.
Google
Easy to use with the app. Smooth onboarding and friendly staff (Paige) who was great onboarding us. Highly recommend.
Google
Paige was professional and informative on my visit today. I've booked my storage after talking to her.
Google
The staff at shurgard are amazing! Friendly and welcoming. I had an initial start and end date, due to external issues, I contacted the team and they were all on hand assist with the extension of the extra days I needed. I would definitely recommend shurgard as somewhere to safely store your belongings. A big thank you to Amy and the team.
Google
Perfect, great place and staff
Google
Google
Great Friendly Efficient Customer Service from PAIGE. The Shurgard Lock Ups are clean and well maintained, and Entry and Security are highly satisfactory.
Definitely Recommended.
Definitely Recommended.
Google
Paige was very knowledgeable and efficient, she made the process seem very easy and painless
Google
Storage unit very clean, easy access, just what we wanted. Amy was extremely helpful after some issues with my original booking made via their contact centre in error. She sorted it all out without any hassle and created a new booking straight away. She also called my the next day to check all was ok. Thank you Amy!
Google
Emer delivered an outstanding experience when it came to selling storage. From the first interaction, it was clear that she knows her field inside and out. She was efficient, organized, and incredibly easy to work with. Emer made a potentially stressful process feel simple and straightforward, handling everything with confidence and professionalism. Her friendly approach and clear communication made a huge difference, and I always felt like I was in great hands. I couldn’t recommend Emer more highly—she truly exceeded expectations.
Google
spoke to Nikki who was very helpful and explained options
Google
Dealt with Paige at Shurgard Longwell Green store earlier today. Very helpful, polite, informative, and knowledgeable. Made it all so straight forward, and simple to sort out.
What an absolute pleasure, and thank you.
What an absolute pleasure, and thank you.
Google
Lovely team at Longwell Green. Thank you very much. Kept very clean and tidy too. Simple process.
Google
Paige was very helpful when I called. I could not access the Southampton facility using the app and Paige was patient, friendly and helpful to explain how I would access in, throughout and back out again. I felt confident and safe being on site with no staff around, in person. I also left knowing the facility was closed correctly for others afterwards.
Thank you Paige.
Thank you Paige.
Google
Great service by Nikki & very professional
Google
Nikki dealt with my account query in an assured and professional manner which is what I expected from a storage company that puts its customers first. She gave me invaluable advice and listened to what I had to say regarding my account. Nikki is a credit to the Shurgard team in Bristol. Please give her a personal recommendation from a very satisfied customer.
Thank you.
Peter Earl-Martin
Thank you.
Peter Earl-Martin
Google
Hello I have word with Nikki she explain me very nicely and friendly about storages I really like her service and the way she describes
Google
Great unit all different size options and ours was perfect for what we needed.. Nikki in the office was helpful and explained everything we needed and all staff were always happy and ready to help
Google
Google
Paige was a great help!!
Google
Professional, polite and patient Amy.
Went through my inquiries, provided answers, options and guidance. Thats great customer service. You should clone her elsewhere, haha!
Went through my inquiries, provided answers, options and guidance. Thats great customer service. You should clone her elsewhere, haha!
Google
Paige was very helpful and made things really easy and simple to follow. She went above and beyond to help
Google
Had other a wonderful time with Paige and she talked me through the ins and outs of the storage with patience and enthusiasm. My items are certainly in good hands
Thanks
Sandro
Thanks
Sandro
Google
Very friendly and supportive staff, Nikki was extremely helpful and understanding and made my experience a lot easier!
Google
Fantastic service from all the staff at Shurgard Longwell Green especially Nikki who was always extremely helpful and informative from my first interaction with her and Paige who we also saw several times and was also really friendly at every visit. The units were all very clean and the access system is user friendly and helps to feel like your storage is secure. Easy to book a unit online even at short notice too. Would definitely use again if needed in future.
Google
Great secure facility and friendly staff who are more than happy to help! Thanks :)
Google
Nikki was really good, helpful and informative.
Google
Nikki was a fantastic help to me! Super articulate and patient.
