CUSTOMER REVIEWS
Platform
Feedback
Google
Paige was very helpful and made things really easy and simple to follow. She went above and beyond to help
Google
Had other a wonderful time with Paige and she talked me through the ins and outs of the storage with patience and enthusiasm. My items are certainly in good hands
Thanks
Sandro
Thanks
Sandro
Google
Very friendly and supportive staff, Nikki was extremely helpful and understanding and made my experience a lot easier!
Google
Fantastic service from all the staff at Shurgard Longwell Green especially Nikki who was always extremely helpful and informative from my first interaction with her and Paige who we also saw several times and was also really friendly at every visit. The units were all very clean and the access system is user friendly and helps to feel like your storage is secure. Easy to book a unit online even at short notice too. Would definitely use again if needed in future.
Google
Great secure facility and friendly staff who are more than happy to help! Thanks :)
Google
Nikki was really good, helpful and informative.
Google
Called in today to check unit was ok for weekend removal.spoke to Nikki who was very polite and understanding at sorting out the app for me.nothing was too much trouble and it gave me great satisfaction on using Shurgard.would highly recommended.Thankyou Nikki.
Google
Google
Lots of parking and Nikki was very helpful!
Google
A really friendly and professional service, Nikki was really helpful and kind. It felt very secure and clean, toilets also came in handy at times! 😊 thank you!
Google
Rented a unit to store furniture between house moves
Needed flexibility and Nikki was superb in helping me find the best solution for my needs
Needed flexibility and Nikki was superb in helping me find the best solution for my needs
Google
Walked in yesterday 6/2/26, staff members were lovely and friendly. The lady took me up to view a few different size options showing me the access procedures on the way. Overall a very pleasant experience 10/10 !
Google
Helpful staff, Nikki supported us to move units and set up the app.
Thanks for your help
Thanks for your help
Google
Nikki was very helpful today
Google
Nikki was amazing and so informative 🤩🤩
Google
Great onboarding and support when needing an extra unit quickly! Nicki is a great help!
Google
First time using a storage unit and Shurgard couldn’t make it easier! The app and the unlock system to be able to enter the building is so easy to use and did give peace of mind that my items were safe. Used for 3 months with first month just £1, no issues with my furniture. All the staff that I met were very friendly and incredibly helpful. Only issue is when booking, the size of the unit was correct (did go for smallest one) however the image they gave showed a rectangle shape unit which would of fit my furniture a lot easier but unit given was a square shape so Tetris style maths was required! Would 100% use again if needed a storage unit in the future
Google
Nikki was fantastic at answering my questions and walking me through the process of moving my stuff into my unit.
Google
Very Helpful . Explained the process , gave options and made it all very simple
Google
Nikki was very helpful and professional and explained everything to me
Google
Very helpful
Thanks lot
Thanks lot
Google
Nikki was extremely helpful and knowledgeable, a pleasure to deal with
Google
Excellent customer service from Amy, who was thankfully able to answer all of my questions about my account t and unit and leave me completely informed of what I need to do to vacate my storage unit and deal with the lock for it.
Many thanks.
Paul I
Many thanks.
Paul I
Google
Nikki was a massive help talked us through the whole process and very understanding of our need thank you
Google
Nikki was great. Very nice person on the phone. Gave good advice and solved my query.
Google
Thanks,Amy….
Easy when you know how!!!
Easy when you know how!!!
Google
We hired a storage unit when we were emptying a house and needed somewhere to store some furniture. The hiring process was easy. We could visit the unit whenever we wished during the day/evening, even when staff were not there. The unit was clean and dry. Access was easy to use. I would definitely use again.
Google
Fab service from Amy,nothing is too much trouble.
Easy access to the facility and to your own storage unit,with long opening hours. would defo use again and recommend to others👏👏👍
Easy access to the facility and to your own storage unit,with long opening hours. would defo use again and recommend to others👏👏👍
Google
Nikki was extremely helpful. Even though we were there just to gauge on storage sizes, she was happy to show us around and give us options for when we do decide.
Google
Google
Brilliant service from the minute we walked in
Google
Excellent team of people. No problems whatsoever. Charming professional everything worked.
Google
great place for your goods to be stored good prices secure and very friendly staff especially paige and nikki answered all my questions and walked me through everything i needed to know thanks guys
Google
Thank you to Nicky for your efficient and kind help today as I close my account with Shurgard. Storage with the company has been for several months but was a lifesaver as I downsize. Would recommend going forward.
Google
Nickie was very helpful. Thank you so much
Google
Received advice from Nikki re: Shurgard App and payment. She was very helpful, friendly and resolved the problem
Google
Nikki was very helpful and made the process for a first time mover seamless. She explained the process properly and I hardly had any questions. I 1000% would be storing with them whenever I have to again
Google
Amy and Paige have been amazingly helpful, much appreciated
Google
Amy was excellent. Professional. Explained everything clearly. Really polite and friendly. We were in, set up and out in a really quick time. Everything you could ask for in customer service
Google
Booked a new contract with Nikki. Excellent advice, explanation and support. Top rate service. Thanks.
Google
Nikki was friendly, knowledgeable and very helpful. She helped with all my queries and gave me some information that I didn't.
Google
Great service and help from Amy to choose the size of the unit we needed. Thank you!
Google
Nikki was absolutely fantastic. Nice and easy to get everything set up and she was so accommodating to our needs. 10/10 service.
Google
The staff were extremely helpful and assisted us even before normal office hours, which we really appreciated. Everyone was very friendly and professional. The site itself is very clean, tidy, and well-maintained. We will definitely use Shurgard again in the future and highly recommend them.
Google
Brilliant service, Nikki was very friendly.
Google
Very great place. Never had a problem. Very safe and secure
Google
Fab customer service from Nikki and Amy, very helpful and super friendly ☺️
Google
Nikki was super helpful and was exceptionally patient. She answered my questions quickly, professionally with a touch of humour
Google
I spoke to Nikki and she was able to answer my questions and gave me the information I required. Very helpful and polite.
Google
