Now that you have reserved your storage unit, it’s time to get ready to move your belongings in. We have outlined the process of moving in below so you know what to expect on your first day.

1. Meet the store manager

You can visit your location any time prior to your move-in to sign your contract, meet your property manager, view your unit, and learn the ins-and-outs of our facility.

Find that you need more space? No problem. Your property manager can help you choose another storage unit.

2. Sign your contract

Before moving in to your storage unit, you will be asked to sign a rental contract with us.

Please bring with you:

  • For personal rental: a valid photo ID (ID card, passport or driving license).
  • For business rental: evidence of the link with the company (e.g. business card) and a valid photo ID.
  • Your bank details to set up Direct Debit.

The rental terms at Shurgard are always month-to-month. That means no long-term commitment, and you're able to move out at any time.

3. Make your first payment

Beside the rental price, there are other costs you need to consider:

  • Lock: you will need a special cylinder lock which you can purchase from us for £14.90.
    Read more about the type of lock we use.
  • Storage insurance: you’ll need to get your insurance cover for your stored items. You can buy an insurance policy from Marsh with prices starting at £4 a week.
    Read more about how insurance protects your belongings
  • Admin fee: We charge a one-off administration fee of £20 when you sign your first contract with us. Returning customers do not need to pay this fee.

These additional items will be included in your first payment.

4. Accessing your unit

The property manager will provide you with a personal PIN code – you will need this code to enter our premises and open the electronic security gate.

Hours you can visit

You're free to visit your storage unit during Access Hours when you'll find us open seven days a week, 365 days per year.

At most locations, you can access your storage unit between 6am and 11pm, but be sure to check your location's specific Office and Access Hours, as these can vary by property.

5. Loading your unit

Be sure to make use of our trolleys. They'll save time and energy when moving heavy items.

You'll find many helpful ideas on how to make the most of your storage space here.

Restrictions on what can be stored

For your benefit and safety, there are some items that cannot be stored with us. A few of these items include live plants and animals; flammable liquids and explosives; and illegal contraband, like drugs and automatic firearms. See here a list of items that can’t be stored.

Why store your belongings at Shurgard?

Here are some reasons why Shurgard is great when it comes to storing your belongings.

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Variety of unit sizes

We have a range of storage sizes – so if you don’t have many things, you won’t end up paying for space you’re not using.

Convenient access

Only you can access your storage unit. We offer free and extended access hours, 7 days a week, so you’re free to store or pick up things whenever you need to.

Safe and secure

Our premises are secured with surveillance cameras, perimeter fencing, alarms, individual access codes. You can access your unit with your own lock and key.

No long-term commitment

Our self storage contracts are completely flexible. You just have to inform us 15 days before moving out.

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How self-storage works at Shurgard

Self-storage with Shurgard is easy and convenient. Here’s how to organise it in 3 easy steps.
Step 1
Find the right unit
Use our tool to find the right storage unit at the right price.
Step 2
Rent your storage unit
Complete your rental online. Not sure? Reserve your unit for free with no obligation.
Step 3
Move in
Pack your belongings and move into your storage unit.
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Storage tips

Packing tips

Everything you need to know on how to pack and protect your belongings.

Read our packing tips

Storage tips

Tips on how to maximise your space by efficiently arranging your storage unit.

Read our storage tips

Moving checklist

Stress less, move better. Use our moving checklist for a smooth move.

Read our moving checklist

Health & safety tips

Here's how to keep you safe during every step of the storage process.

Read our health & safety tips

Housekeeping tips

Get the most out of your storage experience with our housekeeping tips.

Read our housekeeping tips

How to lock your storage unit

Easily secure your storage unit in four simple steps.

Read our lock instructions

Moving out process

All you need to know about moving out of your storage unit.

About moving out

See what customers say about Shurgard

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4.8/5 - 19723 reviews
Micala Mandombe
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I was having trouble with my app and Tim fixed it with no problems. He was very patient and polite.
Ant Watts
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Nice clean and tidy place. The manager Terry is amazing at his job and also very helpful. Got me the right size storage for all my stuff witch save me a few £££ 🤩 A*****
Patrizia Moretti
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Great service! Jamal has been extremely polite and helpful explaining me everything. Def recommend
Benkovics Boldizsar
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Excellent customer service! Alex was most helpful with opening my new account.
Benkovics Boldizsar
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Excellent customer service! Alex was most helpful with opening my new account.
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