CUSTOMER REVIEWS

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(4.8) based on 19723 reviews
Date
Platform
Rating
Feedback
Google
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Great service and very helpful Shaun! Would recommend coming here!
Google
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I was having trouble with my app and Tim fixed it with no problems. He was very patient and polite.
Google
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Very nice clean place to store your excess goods
Also very secure.
Google
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Very helpful staff Mandy, Phoenix and Klaudy thank you
Google
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Nice clean and tidy place. The manager Terry is amazing at his job and also very helpful. Got me the right size storage for all my stuff witch save me a few £££ 🤩 A*****
Google
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A massive thank you to Jerome (Gypsy Corner) for helping to set up the storage. He went the extra mile by cancelling the the initial account due to an app error (liaised with the app team and escalated the problem) and then within minutes made a new account and ensured I was able to access my unit without any issues.

He was very friendly and polite and extremely patient with my queries.
Google
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Great service! Jamal has been extremely polite and helpful explaining me everything. Def recommend
Google
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Hamdi was amazing and really helpful!!
Google
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Excellent customer service!
Alex was most helpful with opening my new account.
Google
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Excellent customer service!
Alex was most helpful with opening my new account.
Google
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Google
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Tim was very kind in helping me with my app. Thank you.
Google
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Jamal was so helpful and friendly and was able to help me with all my needs
Great service
Google
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Thanks Tim for setting up my app
Google
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Super sevive from Hamdi and Reon to open an account
Google
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This is the first time I'll be using a storage unit. I chose Shurgard and so far the service has been good. I spoke to Georgia over the phone. She was so helpful. When I arrived at the unit I spoke to Kayla. She was great. Thank you both for your good customer service and your patience.
Google
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A big thanks to Zeeshan for helping me pick the right sized unit for my furniture, was very helpful & polite
Google
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5 stars are not enough for the amazing customer service from Scott!! This guy needs to be promoted!!!
Google
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Annette was really helpful today,sympathetic and just a kind soul.
Excellent customer service..
Google
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Great experience from start to finish. Easy to deal, quick, and very helpful staff. Had a few requests and they were keen to help, even with the smallest of asks. Special thanks to Jamal and Rohan for their help on the day!
Google
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Rohan Jamaal Tony and Chiekeze have been amazing
Google
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Really great and easy experience, Scott was fantastic. A full and transparent tour and understanding of the unit and the policies. Everything was sorted swiftly, he really made it such a genuine experience.
Google
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Thanks Bret for helping me with my app today
Google
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Great customer service - will recommend
Google
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Great service from staff and good access to storage units. Fair price. Will definitely use again
Google
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I was helped a lot today by Darren and Annette today. Great service! 👍
Google
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Lovely service from Darren and Annette today. I will surely come back!
Google
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Incredible team at Herne Hill Branch!! Thank you so much for such support !! Caroline and Shakib
Google
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Rohan Tony Jamal and Nancy are truely a god send!
Google
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Good location, well attended and helpful, Bret helped us get all set up despite it being a bit complicated with it being a business and having multiple people requiring access. Would recommend.
Google
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Check-in was smooth and easy, the premises are clean, safe and well organized. The staff was super helpful, patient and walked the extra mile answering all my questions and showing me the unit despite being close to closing of office. I very grateful to Mark and his colleague today for being very professional & friendly.
Google
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Staff is very helpful (all of them) the lovely lady that helped me when I was there, her name is Hamdi. Thank you.
Google
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I made a double booking and did something wrong with my previous booking, but Usman was very helpful on the phone and made the process very easy. Super efficient and helfpul when I went in person to finish the move in and was patient even though i was a bit stressed out.
Google
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Excellent storage and Kia wa incredibly helpful, many thanks!
Google
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The manager SHAN is awesome. Very helpful, accommodating and has great knowledge of storage. I recommend SHAN for your storage needs.
Google
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Shan has been amazing as usual. 3rd time using Greenford. Well done Shan
Google
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Great service and personable friendly ladies Georgia and Nic😊
Google
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Benil was really helpful adn fantastic
Google
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Fantastic service. Stayed with Shurgard for an year now moving into my new house. Special mention to Kapil, IBS and Zeeshan.
Google
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Was great service and dedication from Reon and Hamdi !
Google
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Excellent customer service, Rohan was extremely helpful and efficient, I could not be happier with the service provided.
Google
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Amazing staff, helpful and great advice
Google
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My first time coming to Shurgard in barking. Ibs was brilliant. She helped me find a suitable unit, she explained everything well and clearly, answered my questions, signed me up and helped me understand how to use the app. Very polite and friendly!
Google
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Very happy with Shurgard and his staff. They have taken care of my belongins for several years, and I have had no issues at all.
They were always there when I had questions, very nice staff indeed. Thanks Boris and your team!
I strongly recommend them.
Google
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Staff friendly and moved in no problems
Google
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Google
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Amazing service from Caroline from start to finish! Caroline took my call and advised on the right storage unit for me, she also recommended a service to pick up and remove my items which was really helpful. She assisted with everything on the day and was really lovely and helpful to deal with. Thanks so much Caroline!
Google
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Thanks to James and his colleagues who were very helpful and provided great service,I will recommend shurgard.
Google
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Been storing here for a few months. The unit is cleans. Zee and Lucas have been very helpful and answered all my questions. Lovely customer service. Polite guy. Thank you for all your help!
Google
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Excellent customer service thank you Jodie for your help

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