Customer reviews on self-storage at Shurgard | Shurgard
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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say:

CUSTOMER REVIEWS

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(4.8) based on 14681 reviews
Date
Platform
Rating
Feedback
Google
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Tim has been very patient and very helpful in terms of explaining all the items and facilitating us getting an appropriate storage unit. Thank you .
Google
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Very easy and smooth experience. Semira was very helpful and was able to answer our questions clearly and promptly! Great customer service from her!
Google
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Easy check in and Fred really nice
Google
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Shan was very helpfull
Google
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Shan was very helpfull
Google
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Tim gave fantastic service
Google
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Good customer service from the receptionist
Google
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Samira & Rianna we’re brilliant helping us set up. Brilliant customer service
Google
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Used Shurgard Wokingham during lockdown in 2020 whilst moving houses and had a great experience. Recently needed storage again and came back as the customer service and facilities at Shurgard Wokingham are excellent and the prices are very competitive too (especially intro deal/first month offer) -highly recommended!
Google
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Really great experience at Shurgard. Bex and Becca were extremely helpful. Great customer service.
Google
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Google
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Zara, was amazing! I arrived slightly late to my appointment and she aced it, and quick!
Google
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Explained everything thoroughly and quickly :)
Google
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Google
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Clean, safe, modern secure facility.
Adam at the reception desk was very welcoming and helpful. Signing up was a simple process.
Google
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Great, friendly service from Semira. 10/10
Google
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Google
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Absolutely lifesavers. Office staff was excellent.
Google
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Google
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Shan the store manager was super accommodating friendly to talk to on the phone. Would highly recommend.
Google
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Shan the store manager was super accommodating friendly to talk to on the phone. Would highly recommend.
Google
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Sam and Michael were amazing, kept open facilities as I was running late!
Google
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Had a really great experience. Ryan was super helpful and ensured all our queries were answered! Would highly recommend!!
Google
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Super helpful and friendly!!! Very very happy. Thank you Fred!!
Google
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Google
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Google
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Farid was ver helpful and patient, he gave me a great deal on the storage.
Google
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Speedy service from manager Shan. Happy with Shurgard. Recommend
Google
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Speedy service from manager Shan. Happy with Shurgard. Recommend
Google
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Friendly service and willing to go the extra mile. This branch treats you as individuals and provides a personal service, ensuring they do their best to make you happy. Based on my experience I would definitely recommend and use again. Extremely happy
Google
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Google
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Afonso is great at his job.
Extremely helpful and great people's skills. Thank you very much for all your help Afonso!
Google
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Zara was extremely helpful and explained the whole moving process in an extremely comprehensive and succinct manner. Excellent customer service!
Google
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Rianna was delightful and went out of her way to help us. Much appreciated!
Google
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Perfect service!
Google
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James was very professional and friendly
He explained everything in detail
Thank you James
Google
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Excellent service
Google
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Great customer service
Google
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Google
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Google
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Both Customer Care Advisors were lovely - at least today!

I was shown the unit quickly , paperwork isn't complicated or unreasonable - would prefer to have a fixed price for a year rather than 6 months but not the end of the world. So far it is a good start of a new business relationship.
Google
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Google
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Extremely helpful. Made my choice easier to go with Shurgard over the competition.
Google
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Fantastic customer service from Semira! Really happy with her Assistance. She was very kind and gave us all the help and support we needed throughout the day. Thank you Semira
Google
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best customer service from Manager Jamil at this branch. thanks so much
Google
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Google
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Super amazing service from the team at Alperton store, (Reon & Rute) very welcoming and smooth experience on top of good value. Highly appreciated and recommended 👍
Google
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Great team, lovely customer service skills
Google
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Very happy with the service!
Siobhan show my unit personally and explained how everything works. Great security in place, good facilities, clean, modern and easy to find. Not using parking but very spacious.
Google
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Lovely experience with Mandy, would recommend.
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