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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
Please enter a postcode or location

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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  3. Shurgard's customer reviews

CUSTOMER REVIEWS

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(4.8) based on 20530 reviews
Date
Platform
Rating
Feedback
Google
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Terry has been superb, really helpful and polite
Google
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Semira was very professional and helped me with all questions
Google
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Chris was great resolved a issue I was having highly recommend.

Josh
Google
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I had initially left a negative review but the staff at Shugard Kentish Town dealt with my complaint in a very professional and friendly manner and cleared up the misunderstanding.
I was impressed with the way they resolved the matter.
Google
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AB was very helpful in showing us the different options and answered all our questions. 😊 Looking forward to using Shurgard.
Google
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Google
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The booking of the service was very smooth but was so surprising was the professionalism and kindness of the two men that helped us moving. They treated every box as fragile and delicate and they helped us arranging our deposit. The experience was extremely pleasant and quick. We definitely recommend their service and we will work with them again!
Google
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I just want to express my sincerest thanks and gratitude to Badmus, who has been incredible today. He has exemplary customer service skills and compassion. It is my first time to use Shugurd services and I was so apprehensive as you can, doing something for the first time. He explained everything so well and the entire process was seamless. Shuguard are so blessed to have such an incredible, very professional, very caring individual. Thank you so much indeed, Badmus, for being excellent at what you do. Sincerest thanks and gratitude once again. God bless you abundantly.
Google
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Google
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When we had an issue with the unit we rent Alfonso was very quick to find a solution. He was very concientious and made sure we were happy the whole way thought the process.
Google
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Annette from shurgard self storage was such an icon. She helped us out tremendously and gave us the best rate on a more convenient unit. We are so thankful for her amazing service.
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Annette made what was my very stressful situation much more bearable with her service and assistance :-) thank you so much Annette
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Semira was fantastic, very helpful. Squeezed me in when working by herself!
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Perfect and smooth service from Djamal
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Terrific 5 star service from Afonso once again!
Google
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Darren and Jamie is really helpful, really appreciate for them to help me sort out my issues. Hope Darren will have a nice holiday in Shenzhen!
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Shan was very helpful and assisted me with care this morning. Well done Shan
Google
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Excellent customer service - Michael answered all of my questions and was super helpful!
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Shams was very quick and efficient - a totally painless experience during a vert stressful time.
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I had a great experience, Georgia made everything so easy. Highly recommended
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Mark was brilliant. Had issues with moving out due to not being in the country. Mark made the how process so stress free
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Great experience. Were quick and easy checkin with Caroline and very good storage unit
Google
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Very smooth moving in thanks to MENA who’s a helpful polite staff member there. Another point is it’s very affordable too and be assured it’s safe as each floor and door is only accessible by using your shurguard app which gives you that extra reassurance. Hands down the best storage company I’ve used to this day.
Google
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Great service. Thanks Jamie and Darren
Google
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Darren helped me with the purchase of a bigger storage unit. He was extremely helpful and came across really well.
Google
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Found my whole Shurgard experience exceptional!
Safe! Easy to use! Easy access. Damon & the team at the Forest Hill branch were super helpful & great service. Can thoroughly recommend!
Google
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Patrice was a huge help I wasn’t able to have the unit I found online and she found me an even better one! And explained the whole processes and conditions very clearly. Thank you Patrice
Google
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Patrice was a huge help I wasn’t able to have the unit I found online and she found me an even better one! And explained the whole processes and conditions very clearly. Thank you Patrice
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Darren and Brandon were very helpful!! Thank you so much for making this process easy!
Google
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Brilliant storage service and kind/helpful staff!
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Great service! The employees made sure we were taken care of.
Google
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Semira has been very helpful. Got us the beat available storage and very helpful setting us up with the app and the storage.
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The staff at Shurgard were extremely friendly and helpful. Setting up a lease was straight forward and the facilities are very good
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Google
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I received fantastic service from Rianna today! She went above and beyond to help me and was very attentive. What a credit to the Forest Hill Shurgard team!
Google
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Thanks to AB for the best service and giving us a big storage unit and helping us alot it means alot and the way he spoken to us and helped us changing our unit and figuring out what unit is best for it means alot AB thank you loads best service and the help was amazing thanks alot ❤️
Google
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Google
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Easy entry and exit. Good clean storage. Access from 8am to 11pm. Occasional shortage of trollies when thoughtless and selfish customers don't return them to the ground floor.
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The staff, Khalid and Ryan were very friendly and helpful when I was checking into the storage facility. They explained everything in detail and answered all my questions. Very easy process, as well.
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Samira was very helpful in finding us and reserving a storage unit in no time at all. She was very thorough, making sure we had all the information we needed and was patient with all our questions. The facility looks well maintained and the process was very smooth.
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I had a fantastic experience today at the self-storage facility, thanks to Darren. From the moment I arrived, Darren was incredibly helpful and attentive. He assisted me every step of the way, from selecting the right storage unit to ensuring my belongings were safely and efficiently stored. Darren's professionalism and friendly attitude made the whole process stress-free and enjoyable. It's clear that he genuinely cares about his customers and takes pride in his work. I highly recommend this facility, and I want to give a special shout-out to Darren for his exceptional service!
Google
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Farid was very helpful - much au
Google
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(Translated by Google) 10/10 service, impeccable units

(Original)
10/10 service, impeccabile units
Google
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I had a fantastic experience with Semira at the storage facility. She was incredibly positive and went above and beyond to assist me. Her helpful attitude made the process smooth and stress-free. I highly recommend working with her for all your storage needs!
Google
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Afonso was very informative and helpful. He was also friendly and lovely manners. Took his time to explain things and also helped to show how the app works. Would definitely recommend 10/10 service.
Google
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Really happy with the service provided by demora at Putney branch. Very friendly. Thank you
Google
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Rute has been very helpful since we came in to check the storage 2 weeks ago, and the day we were back to sign the contract.
She understood our need, and suggested a perfect storage room.
Google
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Google
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Shan has been exceptional exceptional today. Helped me with an issue I had and was managed like a professional.
Highly appreciated and recommend Shan any day of the week.
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Shan has been absolutely fantastic, wonderful service

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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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