Customer reviews on self-storage at Shurgard | Shurgard

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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. We’re a Feefo Platinum Trusted Merchant – only awarded to companies who receive more than 95% positive customer reviews in 3 years in a row.

Feefo Platimum Trusted Merchant

CUSTOMER REVIEWS

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(4.7) based on 10076 reviews
Date
Platform
Rating
Feedback
Feefo
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Excellent

We wanted a short term fix so we could refurb our lounge which had become a dumping ground. Having gone online and looked at a storage unit as we had previously used Shugard in the past I decided to reserve a unit. One thing is for sure their customer service is impeccable. Chris was outstanding with his service. I felt so relieved that we’d made the right choice and it was good to go there and then. Now the only issue I have is keeping my word that we only need it short term and not like previous when we had it over 18 months for some bits and bobs !!!!
Feefo
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The location is great so is the price. Excellent staff especially Kate who was wonderful , she helped me a lot
Thank you Kate
Anonymous
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Extremely helpful, friendly and polite.
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The manager was very patient with me and very helpful.
Anonymous
Feefo
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Couldn’t have been easier really. Tom at Herne Hill took me through everything, explaining it all very clearly. No hard sell or anything. Very happy with the service.
Only one gripe and this has nothing to do with the staff - advertised prices do not include insurance, but this is mandatory, so some indication of total price should be given.
Feefo
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Daniel and Tom very helpful. Thanks.

Daniel and Tom were both very helpful in organising storage at short notice, including being able to swap units to a larger one at move-in time when we realised how much there was to store.
Feefo
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David in Hanworth branch is very helpful same as the guy who served us at Hayes branch.
Feefo
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Very imoressive customer service 🙏
Anonymous
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Great service
Feefo
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great customer service- clear guidance

Excellent customer service with clear instructions in how to hire unit, how to operate code/lock etc. My lock up clean, dry and secure and easily accessible to me.
Anonymous
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Excellent service.

Excellent, easy & painless service to which left me feeling very happy.
Feefo
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Amazing service given my Manuel and Gareth. Both were really helpful in a very stressful and difficult time. Shurgard sell a wide range of packing boxes and the storage facility is very clean and tidy. Well maintained. Would recommend.
Feefo
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Excellent storage location

Very professional service, well maintained facility, good quality secure units
Feefo
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I am very pleased with the service and the possibility of storing my things

I am very pleased with the service and the possibility of storing my things there. If there is a need to use the services again, I will definitely come back there.
Feefo
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Staff are always very nice and easy to talk too
Feefo
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Highly recommend Shurgard (Reading facility) perfect central location, very friendly helpful staff alongside easy & secure access.
Anonymous
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Easy sign-up, quick and professional onboarding. Very good experience overall.
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Thank you!

Great service! Glad I choosed you!
Feefo
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Terry was Freindly and Helpful and gave us peace of mind

Terry at Romford Shurguard made this a quick and pleasant experience, he helped us discuss through our option and helped us find the best storage size suitable for our needs, and had it setup within a few minutes. He explained the regulations to us and ensured that the codes were all working to get in and out of the building as part of the tour when showing us our storage area.
Feefo
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An amazingly secure new storage facility second to none!

First impressions being greeted by a gentleman named Darren, smart, professional and very informative . Darren gave us a full tour and we were very impressed. I immediately signed up for a unit in the confidence of my belongings being dry, safe and secure. I would highly recommend Shurguard, Purley Way Croydon’s facility and most definately their employee Darren.
Feefo
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Very clean Environment,Terry was extremely helpful
Anonymous
Feefo
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Customer service is good and also easy access to the storage ,d price is very reasonable
Google
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Very helpful, polite with very clean and affordable facilities
Google
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Google
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Chris, will and Anne have been amazing while I have used storage, very clean and secure. Could not recommend them more! Thanks guys
Google
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Chris, will and Anne have been amazing while I have used storage, very clean and secure. Could not recommend them more! Thanks guys
Google
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Store manager Shan was great. Excellent service
Google
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Store manager Shan was great. Excellent service
Google
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I would like to add my thanks to Brad and Amy at the Edgware site, I will have no hesitation in recommending Shurgaurd to friends and family.
Google
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I would like to add my thanks to Brad and Amy at the Edgware site, I will have no hesitation in recommending Shurgaurd to friends and family.
Google
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Shan ( Store manager) provided us great customer service and have been amazing. Highly recommended.
Google
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Shan ( Store manager) provided us great customer service and have been amazing. Highly recommended.
Google
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Google
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Big thank to Jamal! Great service and very helpful! Will come back as a customer 100%
Google
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Big thank to Jamal! Great service and very helpful! Will come back as a customer 100%
Google
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Very good Staf Jose very kind
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Fab
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Great service by Annette today
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Benil was very helpful and provided all the required information's. The overall time taken for booking just took few minutes. Very pleased with the service
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Caroline was very helpful & provide a great customer care service, thank you
Google
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Semira was fantastic very helpful and very professional
Google
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Shan, was extremely informative and very knowledgeable. He is a very good asset to the company and I can see why he is the store manager.
Google
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Shan, was extremely informative and very knowledgeable. He is a very good asset to the company and I can see why he is the store manager.
Google
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I was very impressed by the professionalism and the warmth of greeting from Benil and Terry.
They made me feel welcome,described the facilities,procedures etc with great clarity and although I started the day undecided as to whether I would choose to put my storage items in Shurgard,Romford I ended the day having opted for a unit somewhat larger than i originally intended.
Terry showed me the various types of unites and did so with enthusiasm and with very helpful advice.No doubt Benil and Terry have done what they do many times but both realised that I haven’t had a storage unit before and made sure everything was clear to me.
Your company is fortunate indeed to have such excellent members of staff
Thank you
Paul Hetchin
Google
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Tom at shurgard helped me out so much, he showed me multiple sized storage spaces and helped me get the amazingly designed extra strong boxes I needed. Easy to access, convenient opening hours, very secure setting. Highly recommend!
Google
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We needed help choosing the right boxes for our move. Tom made us aware of the various options and offers available, he was helpful and knowledgeable, will definitely use Shurgard again
Google
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Annette was profissional, pleasant, and great help both on the phone and in person.
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Need to move só came to buy shrink wrap and bubble wrap and they were really helpful. Even gave me some tips!
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Amazing service! Chad really helped us with everything, super easy to get to the place and also very safe for our stuff.
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Great customer service from Nic today! Highly recommended to use this company :)
Google
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Operator was friendly and helpful, booked my storage with no issues or fuss.
Google
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Annette was very helpful, as were all the staff!
Google
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Excellent service from Chris and Will
Google
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Excellent service from Chris and Will
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Great service, very easy and helpful.
Google
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Excellent phone customer service Mena went the extra mile at helping me out with my invoices
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I have used this branch before and it is well organised with good access but this time I just had to get some boxes and the staff were so proficient that I was inspired to write a review. Both Ann and Will were friendly and helpful and I have no hesitation in thoroughly recommending these storage units. Happy customer!
Google
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I have used this branch before and it is well organised with good access but this time I just had to get some boxes and the staff were so proficient that I was inspired to write a review. Both Ann and Will were friendly and helpful and I have no hesitation in thoroughly recommending these storage units. Happy customer!
Google
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Very well presented storage. Extremely helpful staff, in particular today's manager Kemi.
Google
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Great service delivered, thank you Somood
Google
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Great service delivered, thank you Somood
Google
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After reserving, Farid called me and was very polite and helpful working through the details.

Couldn't ask for better service!
Google
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The online booking is super quick and easy, took less than 10 minutes. Booked my unit on the tube for the next day. The staff in the forest hill branch are extremely helpful and friendly.
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This is one of the Best Storage services in the UK. The staffs are very kind and always helpful . I been using there services since 4 years and I am really Happy with them .
Google
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Was served by Matthew. Very helpful advice and personable service.
Google
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Feefo
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Excellent service.
The unit I have booked online appeared small for my stuff but Mo showed me a few more units and answered all my questions so kindly and I took the right one for me with no problems at all. Thank you Mo!
Google
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Google
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Samood was really helpful on showing me around the unit and explained everything clearly. He happily went through the rental process with me and answered any questions I had fully.
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Samood was really helpful on showing me around the unit and explained everything clearly. He happily went through the rental process with me and answered any questions I had fully.
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James thanks for the great service.
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Good service, very fast and easy thank you Josh!
Google
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Nic was great and so so helpful
Google
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Got called in less then half an hour to confirm my booking.
I spoke with Mo regarding my unit rent. He was very helpful and he dealt with my enquiry in a professional and fast manner. 5/5
Google
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Mena was exceptional!!! I lost my key and couldnt access my storage....she went above and beyond to help me out and was very patient and pleaseant while addressing my dilemma.
Thank you soooo much!!
Christine :))))
Google
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First time using self storage. Shan the store manager was very helpful. Would recommend.
Google
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First time using self storage. Shan the store manager was very helpful. Would recommend.
Google
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Great service and extremely helpful.
Google
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Josh was really friendly and helpful, he got me setup in no time!
Google
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Great service! Jerome was incredible. When I first enquired online, Jerome from the Greenford branch contacted me by phone to discuss our needs, he did a great job at advising over the phone, but I felt better coming to the branch to view the unit. It was great that Jerome was also available at the branch to give us the tour, he already knew all of our needs and it gave us a single point of contact. He was personable, efficient, professional and an absolute pleasure to deal with. I would recommend this branch to anyone looking for self storage.
Google
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Great service! Jerome was incredible. When I first enquired online, Jerome from the Greenford branch contacted me by phone to discuss our needs, he did a great job at advising over the phone, but I felt better coming to the branch to view the unit. It was great that Jerome was also available at the branch to give us the tour, he already knew all of our needs and it gave us a single point of contact. He was personable, efficient, professional and an absolute pleasure to deal with. I would recommend this branch to anyone looking for self storage.
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Ahmed really helped and made check in very easy
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Great service from Joshua!
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Lovely staff - super friendly and efficient service from both Chad and Mo. Well maintained and secure premises. Highly recommended!
Google
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Excellent service from Farid and Boris.
Google
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I had a lovely experience with Semira was very easy to get what was needed
Google
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Chad at City Airport was fantastic. Great service, even after I had left. Chad was kind enough to let me know about a refund that was due after a number of years. Thanks very much.
Google
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Rute was very helpful and really charming. She sorted out a unit at another site when they were busy and she showed great patience explaining the pricing and terms of the agreement
Google
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Visited Shurgard to view 2 units & met Matthew who was very helpful, friendly & clear advice. Outstanding customer service. We are about to start moving our boxes into our unit.
Google
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Excellent service all round
Google
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Kemi at the front desk was fantastic - so helpful and full of information.
Google
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Excellent experience with Shurgard. Sophia was very helpful and got us an excellent rate; double the space for far less money than we expected to pay. I would highly recommend them.
Google
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Very quick and easy to arrange online. Unit ready the same afternoon, clean and secure. Very impressed! Follow up phone call from Brad to ensure I was happy with the service. Would recommend.
Google
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Very quick and easy to arrange online. Unit ready the same afternoon, clean and secure. Very impressed! Follow up phone call from Brad to ensure I was happy with the service. Would recommend.
Google
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İovely service ftom Annette,karl and Josh
Google
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I am very happy with Annetle, Karl , josh.
Great customer service 👍👍
Google
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Great customer service from Terry. Was quick and easy to complete all the necessary docs.
Google
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Annette
Google
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Fantastic customer service!
The team were very helpful & knowledgeable!
Google
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Brad was great, thanks for all your help!
Google
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Brad was great, thanks for all your help!
Google
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Very good service, very helpful from Chad and team
Google
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Good service, very helpful, very warm, Happy to help and welcoming from Elton and team
Google
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Mandy gave very good service.Highly recommend.
Google
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Samira was very helpful!
Google
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Mandy was a great help today!
Google
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A massive thank you to Kemi for all her help. Friendly, calm and professional, she was extremely extremely helpful! Thank you!
Google
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CHRIS WAS MORE THAN HELPFUL AND PROFESSIONAL
Google
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CHRIS WAS MORE THAN HELPFUL AND PROFESSIONAL
Google
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Leigh couldn't have been more personable or more helpful - many thanks.
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An arduous task made easy by the Shurgard staff member, Jerome. Friendly, polite, informative, helpful and trustworthy. Would definitely use Shurgard again if this is typical of the service levels on offer.
Google
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An arduous task made easy by the Shurgard staff member, Jerome. Friendly, polite, informative, helpful and trustworthy. Would definitely use Shurgard again if this is typical of the service levels on offer.
Google
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I have had an issue with my unit and Chris was really helpful, polite and very quickly.
I am very Happy with the service I have received.
I would definitely recommend Shurgard.
Google
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I have had an issue with my unit and Chris was really helpful, polite and very quickly.
I am very Happy with the service I have received.
I would definitely recommend Shurgard.
Google
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Tahir was very helpful and also very proffessional
Google
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Really good service and efficient team who couldn't be more helpful.
Google
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Good service, really helpful and patient when i had to delay moving into the storage unit. They were really informative, throughout the entire process, especially about security which seems very tight and legit.
Google
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Simple, easy and very very helpful!
Many thanks !
Google
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Will is a lovely employee.
Google
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Will is a lovely employee.
Google
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I made contact with Shurguard storage to provide me with some information regarding the availability , prices & sizes of their storage units.I spoke to a gentleman called Somood who was extremely helpful and knowledgeable about the services provided by Shurguard.I was also extremely impressed with Somoods levels of customer service and assistance. Well done
Google
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Mandy was great
Feefo
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Nice team in the office, and self acces really amazing !!!! The building and storage very clean !
Google
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We have had numerous occasions to ask questions / help from the Staff at Barking (Ben, Elton & Zara) with our storage rooms and can honestly report their customer service has been excellent, personable and very helpful
Yours sincerely,
Tony & Greta Beasley
Google
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very good service from Somood thank you
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They have extended access hours, good value for money.
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Excellent service from the team. Thank you Chad and James for all your help.
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Azeez was very helpful!
Google
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Shurgard offer an incredible £1 offer for the first mont.
Terry was very helpful explaining the different size units and how much furniture and boxes i can fit into the room.
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Spoke to Matthew at the Neasden branch on Thursday about getting a storage unit (I have no clue about storage units) but he was super helpful and explained everything so well. Thank you Matthew!
Google
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Excellent service
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Great service Tahir
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Great service! Daniel is always super helpful. Thanks for all your support
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Good service somood thank you
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Good service somood thank you
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Very professional service, I would recommend this place to everyone!
Feefo
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Daniel at the Purley way branch was amazing

We recently had to take out a storage unit and I made the booking online. After days of trying to get down to sign my contract I made it down to meet Daniel who was so amazing, and helped talk me through my individual needs. When I realised the storage I booked may be too small he helped me to look at other options and options in other areas close by. I felt really supported and he provided great customer service.
Feefo
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Gorgeous attendant, polite and caring Semira

Very well treated by Semira, found what I needed.
Feefo
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Great customer service

Everything was explained to be clearly and quickly.I would highly recommend
Feefo
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Brilliant service from warm wonderful team in Edgware.
Google
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Jerome, the manager, was extremely helpful, patient and gave me lots of time explaining the different options and showing me the storage spaces available.
Very impressed with the service provided.
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Jerome, the manager, was extremely helpful, patient and gave me lots of time explaining the different options and showing me the storage spaces available.
Very impressed with the service provided.
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Siham and his colleague were very nice and explained everything in details patiently.
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Flo was very helpful and polite and the safe Gaurd store in Alperton
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Tom has been exceptional today and he helped me with everything that I needed great job.
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Daniel was very helpful in advising on our packing and storage needs.
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Souf and Siham were really helpful with moving into storage and the service was great
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Great service, no hassle, reasonable prices
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Extremely helpful and polite friendly staff. Process was quick and simple when getting started. Highly recommend to everyone.
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Very happy with shurgard Tahir was very helpful
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Really love all the improvements at this place , easy to navigate and super clean and tidy .Karl has been so very helpful especially , his service was outstanding .would definitely recommend,great value !
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Souf and Susan very nice service 👍
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I had no idea what I was doing but I had such good help and advice and left the call knowing everything I needed. Will definitely think of you first if I ever need storage again. Thank you again
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Amy was great! A very pleasant staff member to liaise with. She explained everything clearly and took time to locate the best unit to suit our needs.
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Cannot recommend these guys at Shurgard Greenwich enough - every single one of the staff members was polite and helpful and easy to deal with. Brilliant team, location and storage facility. Always very clean also! Fantastic place, highly reccomend!
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Daniel was helpful and knowledgeable and sorted out our storage needs!
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Rory and semira was very helpful to me today, very polite and friendly staffs.
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Semra has been a great help
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Louise and Tom possessed excellence in their customer service skills and assisted me with all that I needed in a very efficient manner.
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Easy to call and make the booking. Richard was great showing me round the facility and paperwork was ready to sign etc Was in and out with a new unit and goods stored in less than 30 minutes! Great service.
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It's very smooth..the person Mo was very helpful and supportive. Thanks
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Thank you very much guys, Semira was very helpful and got me us a great deal. Very friendly and helpful staff!
Much appreciated it!
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James was amazing and really patient (we asked to view another storage unit and he happily showed us), handled us well and made the process a very easy one, thank you so much!!
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Staff helpful area clean and tidy only concern one lift not working
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The guys were brilliant, very attentive and helpful. Nothing to complain about . They took their time to explain about the storage and showed us around. Very secured and tidy. I will recommend the storage to anyone.
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Feefo
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Excellent, smooth contracting and entry process. Made our tricky move much, much easier, thank you.
Anonymous
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Helpful very helpful.

Did not know my way round the site but 1 of the workers who works for the company show me where to go thank you.
Little silver car .
Google
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I was helped by Mo at City Airport today. He was
very helpful. efficient,very friendly. Brilliant communication abd customer service throughout.
Just what you need to ease a stressful suitation.
Excellent. I have been used once before for Shurgard
All the staffs there are very helpful and friendly.
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Farid was fantastic on the phone and was really understanding of our needs. This guy needs promoted based on how well he handled my call!
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The guys are very helpful and committed to their role excellent customer se

Excellent customer service from the chaps at your garret lane branch. I would most definitely recommend this service to others.
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Tom and Caroline were extremely helpful toda, great service
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Very helpful staff (Elton). Storage units and whole facility clean and safe
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I would most definitely use Shurgard again, if need be. Very professional service, clean, convenient and local. Upon moving out, Mo assisted me who was very helpful, efficient and hospitable. Many thanks, NR.
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Highly professional outfit. Unit is immaculate and very secure. Today i had some questions which were dealt with immediately & effectively by Brad. Great customer service. Would definitely recommend
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Highly professional outfit. Unit is immaculate and very secure. Today i had some questions which were dealt with immediately & effectively by Brad. Great customer service. Would definitely recommend
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Caroline and Tom are great
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Feefo
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Lady manager Kate was very nice and helpful on my first visit to the storage. She showed me around and she was very happy to answer to all my questions. Also Brad and Shawn was very helpful on my moving day. I will truly recommend the Storage.
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Reon was very helpful finding me the correct unit size. Thank you
Feefo
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Great storage , safe and clean

Very welcoming and professional.
Good price
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Valter was super helpful in finding what I needed
Anonymous
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Superb customer service

Everything so easy to deal with & very polite
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Feefo
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Great concise information and check in. Lee did a great job

Checked in to Shureguard Putney
Great customer service by Lee.
Well done!

Explained everything thoroughly.
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Great service

I've got a disability and makes communication very difficult,the man who helped me was extremely professional and patient.
Anonymous
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5 stars service.very smooth,easy and fast from a-z .
Highly recommended
Feefo
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Strongly recommend

The store is very clean and gives you security,the staff is very helpful, the open hours suits everyone, I'm more then pleased I picked up Herne Hill storage.
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Semira been helpful
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Thank you so much guys, Rory was really helpful,friendly and supportive. Really appreciate !
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Great service by Farid, answered all my questions
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Reon was great on check in - Thanks for the friendly service
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Semira was absolutely wonderful! Fantastic clean unit. It pays to come back as a loyal customer!
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Semira was very helpful and informative. She helped ensure I secured the unit I wanted and answered every question I had!
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Google
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Semira is so helpful and kind!! Explaining everything so clearly to me about the best unit for what I need for my storage needs. Thank you! xx
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Great customer service from the Guys at City Airport Shurguard. The whole team were a great help, from the call to book the unit and Mo for dealing my paperwork and booking us in.
Thanks guys great work A**** Thanks Carly
Google
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Excellent customer service, helpful and friendly staff.
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Rorry, Semira and Nic were awesome. Wonderful customer service. Recommed for everyone.
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We had a great experience with Shurgard, Shane was so helpful and friendly and was able to provide us with any and all information. Would highly recommend Shurgard and the team. Thank you
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Reon was amazing. Professional, helpful, went through everything in great detail, helped me through the whole process. I would highly recommend.
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Semira and Rory are brilliant - couldn’t have asked for better service.
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I had a great experience with Karl today - very friendly and helpful! Thankyou!
Google
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Tom was very helpful in bringing my rental period forward as I realised I needed it changing. The sign-up process was simple and quick. Tom Made sure I was aware of everything that I needed to know in order to store my items at the site.
Anonymous
Feefo
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Very helpful staff and a good storage facility
Google
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First time did not know where my box was and the blonde woman she was very helpful she was very patient with me very helpful indeed thank you I said I know I'm hard work she laugh she must get this all time so a BIG THANK YOU to you. I've got the little silver car .
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We was assisted by Nic. She was very kind and helpful and made us feel at ease about our move to Scotland.
Thank you.
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Lee was a fantastic help in getting my locker sorted!
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Today I got excellent customer service from a lovely lady called Sue. Whilst maintaining social distancing, she gave me practical advice and was very pleasant to speak to.
Excellent work Sue 👍🏽👍🏽👍🏽👍🏽👍🏽
Google
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It was a very pleasant experience overall. Caroline, the staff member was very helpful, showed everything before we start storing and all went very well.
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Semira

Came in to get boxes but semira was so brilliant I ended up getting a unit. Thank you for the brilliant service!!!
Google
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Google
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I was looking to storage my 2 seater sofa and a shelf. I didn't need much space for it. I received a call from Mathew in the morning about my reservation. He was happy to answer all my questions and helped me pick the best size of the storage unit.
When I arrived on the same day, he welcomed me with a smile and friendly chat. The storage is clean and looks really safe. The registration process was very quick and everything was explained to me with details, so I was sure how the entire process works.
He helped me move my things to the storage space as well. He was incredibly helpful and kind. If I would ever have a company, I would love people like him to be a part of it!
Google
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Great shop and great customer service! Annette was very helpful and friendly. We found everything we needed. Thank you!
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Google
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Josh from Shurgard Camden was great! Really stellar customer service, very helpful and answered all my questions when first setting up my storage unit. Thanks again!
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Phoned up regarding storage, spoke to daemon . Very friendly and extremely helpful, sorted out everything for me. Would recommend this company to everyone.
Feefo
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It was a great experience with excellent customer service to quality professional
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I’ve experienced the best customer service at this shop! I was on my own needed to get 10 boxes as I’m moving my house. Soufian was just amazing helping me to choose which size and I’ve got the medium size on offer too! Thank you Soufian for the taxi help too! I am definitely recommending this shop to everyone!
Google
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I was treated with great respect and caring as I have a disability and communication is very difficult for me. The gentleman helping me and opening the account was polite, professional and a credit to your company.
Anonymous
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Very helpful staff and reasonably priced

Incredibly helpful and friendly receptionist! Made the whole experience actually fun! Very reasonably priced, especially with the first month at a pound. Also love the fact that I can downsize FOC and move to a cheaper monthly cost any time I like (giving two weeks notice). You also get to view the containers first before you buy and agree on the exact one.
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Simple to arrange, very friendly and helpful staff.
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Great service!
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Mandy is exceptionally helpful and really helped us !
Google
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I recently received very good customer service from Somood.
Google
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Rory and, Semira and nic are great
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Google
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Feefo
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Easy and quick

It is the first time that we have used a storage unit, so I can't compare. However, everything was easy and quick.
Google
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James was so helpful. The whole process was efficient and straightforward. We signed up and got our storage unit without any fuss and are v happy. I'd highly recommend these guys if you want to store your stuff.
Google
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Google
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All people I dealt with at Shurgard Deptford, Latoya, Boris and Farid were very accommodating and nice with the customer.
5 stars deserved😀
Google
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Mandy is very friendly and helpful!
Google
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Mandy super and ver helpful.Very happy with the service received 🥰
Google
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Semira been helpful
Google
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Shurgard always comes through, especially with Semira and Nic there to lend a help in hand!!
Google
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I was helped by Tim at this store and he gave me the best service when I asked about storage. He answered all my questions very clearly and went out of his way to make sure I understood the offers. Ask for him when you go, fantastic!
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Very helpful, Adam and josh
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Been using for years very helpful staff and kept clean and safe.
Google
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Lee and Reece where incredibly helpful!
Google
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Google
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Mandy was exceptionally helpful
Google
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Delighted with the level of organization, cleanliness, and customer service!
James was so great!

Also, this location has no height clearance, so you can have the biggest container picking up your load.

Thank you so much, and will continue to be a customer for as long as I have any storage needs!
Google
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Was in store today with Shane, very helpful an professional. Definitely recommend
Google
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Semira - lovely straight forward sevice

Kind regards
Google
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Great facilities. Everything is incredibly clean and secure.
We had Daniel talk us through the entire process and show us to our unit. Everything was made super simple, easy and smooth.
Highly recommend, very reasonably priced.
Google
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Samira was fantastic!!
Feefo
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Lovely people to dea with , and great prices

Good prices, friendly service , totally recommend
Google
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Karl was very helpful, gave me all the information and explained everything in great detail.
Google
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Annette was very helpful! Thank you very much 🙂
Google
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Just visited Shurguard to rent a container. Jerome assisted us very well and showed us through all of our options for what we wanted. Very professional.
Google
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Just visited Shurguard to rent a container. Jerome assisted us very well and showed us through all of our options for what we wanted. Very professional.
Google
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John and Julia very helpful and friendly
Google
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My visit to the South Croydon branch today was a very surprising experience - the lost art of great communication and customer service - David was so professional, polite and nothing was too much trouble - great advert for Shurgard and a great example of how good business is transacted - well done David
Google
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Samira was wonderful! Thank you!
Google
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Jerome was incredibly helpful.
Google
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Jerome was incredibly helpful.
Google
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I spoke with Terry, who very kindly showed me the facility, and was very helpful in explaining all that was required, and completing the documentation. Well done 😊👍
Google
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Very good communications, great people to speak to, cost effective and extremely helpful.
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Steve & Annette
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Anonymous
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Excellent Quality Service

Top quality service with all queries answered.
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Very happy with the service I received from Annette
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Excellent customer service dealing with invoicing query. Thank you !
Feefo
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Efficient service, lovely premises, 100% recommended

The booking experience (by phone) was easy and efficient. I went to the local Shurgard; the lady at the reception was nice, showed me aaround and explained everything. The place is clean, the moving in went smoothly. Fully ecommend!
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Josh was very helpful in helping me changing my reservation and confirming the arrival time. Great service.
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A truly pleasant experience.

I was attended to by Reon who was very helpful. He explained things in a clear easy to understand manner.

He made feel relaxed and made me feel he had the time for me. Answered my questions with clear explanations.

Pretty good customer service.

Thank you
Google
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Brilliant service, very friendly helpful and went over and beyond to assist with a seamless transition.
Also, very secure storage with all the codes needed. Would highly recommend for all storage needs
Ben and Elton offer great customer service and are a key part of the team!
Google
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Good service from Josh
Feefo
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Amazing customer service

Boris was hugely helpful in sorting out storage for us at Shurgard. Great customer service.
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Rory from Shurgard was very helpful in getting things arranged for me, and was also able to get me a substantial discount on my first months storage rental, which I’m sure we can all agree is a 5 star service!
Anonymous
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Great experience and on-site service

Great online experience. Very easy to get a great deal and sign-up.

The offer pricing could be clearer. e.g. how long does the offer last?
Feefo
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Simple booking. Friendly staff. Easily accessible and incredibly secure.
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Very easy and efficient to arrange
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Mo was very helpful :)
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Caroline was great and very informative
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Annette and Josh were absolutely brilliant today, efficient and kind!
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Very kind and helpful over the phone I got the best deal and I’m very happy with my place 😊
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Lee was very helpful and answered all my questions regarding the storage. He was able to show me everything and was very friendly.
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I truly love the top-notch friendly and very professional customer service I’ve received from Sofia you are the best 👍
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Great place for all your storage needs, Karl was excellent and really helpful.
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Super modern facilities. Staff very helpful.
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Rory and Nick couldn't have been more friendly and helpful. Even carrying my order to my car for me. Great to see that the boxes and packing materials are eco conscious too.
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Nic is an absolute star, lovely and very helpful!
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Josh was very helpful.
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It has been my first time hiring a storage unit and I found Shurgard to be a really good one. I took advantage of an offer to hire the unit for 1 pound for the first month. I still had to pay for some other concepts that raised the price to around 45 pounds, but even with that it was much cheaper than the other companies I had checked. After that first month, there was a 50% discount for another 2 months, so still cheaper than the rest. They had a huge amount of units, offering a wide variety of dimensions. I hired a 130 sq feet unit and since it was quite high, it accomodated all my furniture and stuff from a three bedroom house with no problem. You could use their parking slots and trolleys for free and all their corridors were quite wide, which made it a piece of cake to unload your stuff, transport it to the unit and unload it there. Another really good thing was that you only needed to be at office hours to hire the unit, but once you hired it, you could access the place using a code from 6.00am to 11.00pm.
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Perfect for all your storage needs
Google
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Best experience ever, from start to finish. Simon helped me to get the best price, he arranged all the paperwork so all I had to do was to sign. I was shown how to get through all the security but on my first visit one of the staff was waiting to make sure all was ok. Would definitely recommend Croydon Shurgard for storage.
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Sofia was very helpful and the process was quick and easy. She was friendly toward us and we felt that we were in the right hands
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Easy and quick to set up. The manager josh was very polite and helpful.
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Thank you very much to Stephen and Sihan, who really helped us out!
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Caroline was extremely helpful with setting up my account and showing me around. Takes the stress out of moving!
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Who May Concern,
We using Herne Hill Shurgard for our Business Customers for few years without any small complains. Very good customer service & very helpful staffs.
We hope everyone going to get the same standard of service.
Kind Regards
Affordable Moves & Transport Ltd
( Removals & Storages )
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Good access hours. Staff always helpful. Just wish the lifts were more reliable...
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Dealt with Elton very professional service given !
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Feefo
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All good. Helpful and cheaper than 2 other places I tried first.
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Great customer service from friendly staff and manager
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Great place and people
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Great experience, Annette was very helpful!
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Great service from the moment i called from Somood. Showed us the facilities and happy with everything. Thanks for your help
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Chad was really helpful over the phone, guided me with the policies and procedures as ive never done this before. Very polite manner throughout! Elton was amazing made us understand the whole process and was really helpful. We feel that our move will now become easy due to them. Thank you guys
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Popped in yesterday to get a large unit. Sadly none of the size i needed were available. The guy behind the desk did a gret job at looking at different solutions, very patient and polite. I will be back for sure.
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Amazing friendly staff, really helpful from start to finish.
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Great space, very clean and tidy. Plus the customer service is brilliant. Thank you James for showing me around and answering all my questions!
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Great service, friendly and approachable. Luke helped me sort the best unit for what I needed. Thanks
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Great service by Boris and team and clean facilities.
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It was a nice experience of talking with the James. He was really helpful and was trying to give me the best solutions.
Google
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Great service and prices. Luke has been super helpful and friendly. Would recommend this storage company!
Feefo
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I was helped by Kate at gypsy corner and her customer service was excellent. She made a stressful situation so much better and was very calming , helpful and informative
Anonymous
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Very helpful staff. Clean and dry storage area with great security at a very competitive price. Good access, easy to move boxes as there were lots of trolleys and nice big lifts. Could not ask for more .
Google
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I highly recommend this self storage,
I had a great service from the employees of ShuRgurd Kensington branch, big thanks to Kia who has always been outstanding in any situation I had.