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See what customers say about Shurgard
Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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CUSTOMER REVIEWS
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Google
Great storage units and very helpful staff
Google
Secure storage access, clean inside no damp anywhere, manned desk during opening hours.
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Good
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Magda was professional, friendly and very helpful. Service was supper efficient, overall experience absolutely fantastic. Thank you
Google
Great onboarding assistance by Catherine
Google
Google
Amazing service at the location
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Easy to use, staff are friendly and when we needed to downsize the unit it was zero hassle and was done same day. Would recommend!
Google
I was attended by Shofi, good service. 100% recommend ☺️
Google
Amazing customer service from Charlie very helpful and supportive. I would 100% recommend
Google
Huge thank you to Gina and Michelle for helping me with my storage rental. I am in the process of moving house and needed to get some boxes out of my tiny cottage. They were really helpful in getting the app loaded on my phone to enable me to access my unit out of office hours. Although I will probably just rent for one month I wouldn't hesitate to use this facility again in the future - thank you ladies 😊
Google
Emma gave the most amazing service! I’ve never done self storage and she was explained everything so well!
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Emma and Charley are very helpful thank you
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Rob been great on my move in ☺️
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Had an amazing experience at Shurgard Self Storage thanks to Emma. She was super friendly, actually listened, and made the whole process way easier than I expected.
Google
Charley was fantastic helping me out in shurgard, such lovely customer service and honestly made my time so much easier
Thank you Charley !
Thank you Charley !
Google
Nadia was very helpful with our move in today
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Nadia was outstanding with everything. Thx nadia
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Dave was very helpful . Very welcome and smiley and helpful
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Fantastic experience with James - he provided all the information needed and answered all my questions. Thanks, James!!
Google
Had an excellent experience at Shurgard today. The staff member who helped me was brilliant—friendly, professional and made everything really easy. Thank you!
Google
Charley was very helpful and dona an amazing, efficient job of helping me.
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Ravi was very friendly and helpful, he went out of his way to make sure that I found the right storage unit. The whole team were very professional.
Google
Very friendly and professionally service from Iain
Google
I’ve had an excellent experience with Terry at the self-storage facility, thanks largely to the outstanding management. The manager is consistently professional, friendly, and incredibly helpful. From the moment I first inquired about a unit, they made the process simple and stress-free, clearly explaining all options and answering every question with patience.
Google
James was great he advise me on all the different options sizes and had a great experience throughout
Google
Phoned to make an enquiry about giving notice on my account. Spoke to Nikki who was very friendly, professional and helpful, giving detailed answers and advice. She was a pleasure to speak with.
Google
Very helpful and friendly. Made sure we had all the information we needed and helped us to move our start date.
Google
We have just rented a unit for the first time with Shurgard Kettering and found the whole process very quick and easy. We had fabulous customer service from Sam who was very knowledgeable, approachable, friendly and helpful. We would definitely recommend.
Google
Josh was so helpful and answered all our questions - thank you :)
Google
Cheap and cheerful, thanks josh
Google
Everything was looked after, and we were kept informed of when it got there. We were moving from Canada and this made our experience very much, less stressful. Which was really important for us.
We would recommend to anyone.!!
Thank you so much!!
We would recommend to anyone.!!
Thank you so much!!
Google
Great team very friendly and helpful. Overall a great experience will rent again
Google
Professional and friendly staff, very helpful. Lesley was is a star, he was patient and helped me get up to speed with the contract details and using the dedicated app. He knows his stuff. Thank you mate.
Google
Popped in today to look at some storage, amazing customer service from Mark! Thank you so helpful!
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Ashleigh was amazing extremely helpful
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Would like to thank Caroline for her excellent customer care service today as well as for being so informative during the 5 minutes I spoke to her, contrary to a rather unpleasent encounter at the Romford shurguard when we were dealt a rather cold shoulder by one of the staff members.Having been with Shurguard for more than a year it is sad to see that Romford branch seems to have a rather stiff and unfriendly approach to its existing customers, and seek only to attract new customers.Caroline helped me with my queries, provided all the information I needed to know.
Hope you keep up the good work Caroline👍
Hope you keep up the good work Caroline👍
Google
Great service from Dave, Stacey, Jodie and Kyle!
Google
Worked with Mark brilliant guy!
Helped me so much with my storage issues. delight to deal with !
Helped me so much with my storage issues. delight to deal with !
Google
Friendly and fast service from Josh
Google
Great service from Cam
Google
Magda offered truly outstanding service from the very first phone call. Her warm, friendly approach instantly put me at ease, and she never made me feel rushed for a moment. She patiently listened to what I needed and guided me with genuine care and expertise. Thanks to her dedication, I ended up with the perfect unit. Exceptional service—Magda is an absolute star!
Google
Very happy with the help from Rachel and Wendy
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Georgia was an absolute pleasure. So helpful, informative and patient. Thank you!
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Google
Josh was professional and a great help.
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Google
Great service from Edward and Karen. Thanks
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Cam is fabulous. Excellent customer service
Google
Dave and the team were very helpful
