Customer reviews on self-storage at Shurgard | Shurgard
Enter your phone number and we will call you back.
By providing your email address, you accept that we can contact you by email
Enter your phone number and we will call you back
Thank you! We will call you back within 24 hours.
An internal server error occurred. Please try again later!

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say:

CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • true
(4.8) based on 17096 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
Excellent storage and an outstanding and professional team, especially Sarah, very kind and polite.
Google
  • true
  • true
  • true
  • true
  • true
Great storage and amazing staff especially Sarah who was super helpful and kind!
Google
  • true
  • true
  • true
  • true
  • true
Great service and support.
Google
  • true
  • true
  • true
  • true
  • true
Khalid and Rihanna made check in a smooth slick experience
The whole place is modern and so easy
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Semira was very professional and helpful. Great service.
Google
  • true
  • true
  • true
  • true
  • true
Great service thanks Annette and very informative. Easy process
Google
  • true
  • true
  • true
  • true
  • true
Rianna and Khalid provided great customer service today - they were very friendly
Google
  • true
  • true
  • true
  • true
  • true
Rianna and Khalid were super helpful, very smooth service, I wish I could give ten stars
Google
  • true
  • true
  • true
  • true
  • true
It was my first time using a storage company so I was very pleased with how straight forward it was setting up. Zara was really patient and helpful. She went above and beyond to show me how things worked at the branch.
5star service 👍🏾
Google
  • true
  • true
  • true
  • true
  • true
Reon
Good customer service very easy to understand and very helpful
Excellent service
Google
  • true
  • true
  • true
  • true
  • true
Sam was amazing, great customer service 😁
Google
  • true
  • true
  • true
  • true
  • true
Very good customer services. I was very impressed.

Many thanks
Google
  • true
  • true
  • true
  • true
  • true
Khalid and Rianna were super efficient in helping me set up my unit. As a first time storage facility user I would definitely recommend
Google
  • true
  • true
  • true
  • true
  • true
David was very helpful and friendly on the phone. He talked me through the process and sorted out my booking quickly and professionally.
Google
  • true
  • true
  • true
  • true
  • true
Very good customer service, Farid was very polite, helpful and professional.
Google
  • true
  • true
  • true
  • true
  • true
Excellent service provided by Mr Shan and his staff
Google
  • true
  • true
  • true
  • true
  • true
Very attentive, friendly and knowledgeable. Service with a smile.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Khalid was very helpful
Google
  • true
  • true
  • true
  • true
  • true
very good service thanks chris for helping me out
Google
  • true
  • true
  • true
  • true
  • true
Juliette really lovely, warm and helpful customer service. Went the extra mile to share extra information to get us set up.
Google
  • true
  • true
  • true
  • true
  • true
Julliette was extremely helpful, patient, and upfront with my questions and helped me easily make a decision about what sort of unit was right for me. No pressures to upgrade or make a decision, and made it easy and pleasant to hire a unit. Thanks
Google
  • true
  • true
  • true
  • true
  • true
Quick and easy registration with really friendly service from Keenan, who explained everything clearly. Would recommend
Google
  • true
  • true
  • true
  • true
  • true
Quick and easy registration with really friendly service from Keenan, who explained everything clearly. Would recommend
Google
  • true
  • true
  • true
  • true
  • true
Chris is incredibly helpful, assisting us with the right sized storage at the best price. We’ve taken two units at Shurgard Epsom and never had a problem.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Excellent service from a lovely receptionist earlier this afternoon
Google
  • true
  • true
  • true
  • true
  • true
I'm a returning customer. I called and spoke to Val who was friendly, professional and very helpful. Within minutes he had provided advice on best unit tailored to my specific needs and I even got a great deal. Very pleased with the service.
Google
  • true
  • true
  • true
  • true
  • true
Very friendly and helpful staff. Security is great but unfortunately the parking can be a little tight.
Google
  • true
  • true
  • true
  • true
  • true
Alex has been incredibly helpful keeping in touch and arranging and explaining everything! Absolute star! 🙌🏼✨
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
1st time visit and signed up thanks to Afonso! He gave us a warm welcome, showed us around whilst having a conversation with light banter.
Facilities are very clean and customer service is excellent. Highly recommend
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer service by Gareth and Samira. Very impressed and happy to be on board with Shurgard Putney.
Google
  • true
  • true
  • true
  • true
  • true
Friendly and helpful staff. Great storage location and spaces.
Google
  • true
  • true
  • true
  • true
  • true
Great service from Khalid.
Google
  • true
  • true
  • true
  • true
  • true
Khalid was very helpful. Made it very easy for us.
Google
  • true
  • true
  • true
  • true
  • true
Had a great experience with Afonso Today. Very polite great personality and very informative and attentive. Please pass on a big big Thank you from me. Xx
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
The person I spoke on the phone, so it was very helpful and very pleasant person to do business with thank you
Google
  • true
  • true
  • true
  • true
  • true
Good customer service 🙂🙂 safe and friendly
Google
  • true
  • true
  • true
  • true
  • true
Great service and really competitive prices! Definitely recommend :)
Thank you, Scott!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I’ve used Shurgard for a few months now and I’ve got to say it’s the it’s the most friendly storage unit I’ve ever used and I would recommend this place and talk to Ashley hes is very friendly and helpful
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Samuel at shurgard Watford was professional and dealt with our storage needs promptly, offering a great service.
Thank you
Google
  • true
  • true
  • true
  • true
  • true
The staff gave me great customer care while there, especially Sulaiman.
Google
  • true
  • true
  • true
  • true
  • true
Very professional and clean place. Good prices too. Plenty of rooms with different sizes. Thank you Leigh for introduction and friendly chat. See you next time.
Google
  • true
  • true
  • true
  • true
  • true
Excellent service
Google
  • true
  • true
  • true
  • true
  • true
Shurgard staffs are so helpful and really good at helping me out with my storage unit . And also like to say a big thank 👌🏾👍🏾