Customer reviews on self-storage at Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say

CUSTOMER REVIEWS

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(4.8) based on 35827 reviews

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Daniele Mingarelli 25-05-2025

Google

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Vivienne X 25-05-2025

Google

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My experience at the Deptford Shurgard was phenomenal, thanks to Badmus and Catherine! Very welcoming, informative, and seamless service (: thanks so much!

shawn wiltshire 25-05-2025

Google

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Excellent service, excellent staff very friendly and helpful, always lovely and clean most times I went in there was someone on the cleaning, would highly recommended to anyone, Thank you so much

NARRESH RC 25-05-2025

Google

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Nozomi K 25-05-2025

Google

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I was looking for a place to store my stuff before moving into a new flat and Shurgard was the perfect solution. Staff at the office were helpful too; thank you Brandon and Muhammad!

GREEK SPARTA 25-05-2025

Google

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Thank you very much

Ceili-lea Ginnerty 25-05-2025

Google

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Brilliant services from Chris, patient and full of knowledge! Thank you so much Chris!!!

Charlotte Rumble 25-05-2025

Google

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Fred was fantastic friendly and very helpful thank you

Dawn 25-05-2025

Google

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Roberta Soler 25-05-2025

Google

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Outstanding service in Exeter, from the manager to the customer service. Excellent and super clear service. Thanks so much for your help!

Daisy Rickards 25-05-2025

Google

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Amazing service and friendly staff. Was helped my the lovely Patrice who was brilliant in setting up my unit for me.

Anna Munyimani 25-05-2025

Google

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Rob is professional and very knowledgeable. Thank you for all your help.

Georgina Toothill 25-05-2025

Google

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Mandy was so lovely and helpful to get our unit started up and really appreciated her help

diane davies 25-05-2025

Google

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The service I received from the lovely ladies in the Aldershot branch was great.
Knowledges and very helpful

Wafaa Abdel Razzek 24-05-2025

Google

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Geoff Stockley 24-05-2025

Google

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We called the helpline number as we were having difficulty entering the correct code to open the entrance gate, we were greeted by a lovely woman named Nikki, who gave us the answers we needed and was polite while doing so. -5 stars to Nikki! She is a credit to the company and as the first human touch point for a new customer gave a really good first impression.

Theo Croal 24-05-2025

Google

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James and Lewis were very friendly and helpful, managed to answer all my questions and show me multiple units, managed to find the perfect sized unit for me. No complaints whatsoever.

Saeed Fadul 24-05-2025

Google

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You stepped in when I needed it most and handled things like a pro. That was a huge help From you Nadia (Neasden store )

Alex rasero 24-05-2025

Google

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Tim was great 👍

David Allmark 24-05-2025

Google

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Bryony was fab, she explained everything perfectly and showed me around all the units I wanted to see with no hassle will certainly recommend

Alam Elahi 24-05-2025

Google

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Good experience

Lyn Ortega (AkoC Shortie) 24-05-2025

Google

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Camden staff Jafer and Alex are both amazing. Helping me through out my visit and setting up my account. They both has a quality service. Thank you so much guys for making my day easy and convenient. I definitely rate them with 5 stars. Keep it up both.

Kardaina Miller 24-05-2025

Google

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Well done Nadia

Rongerr 24-05-2025

Google

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Catia, did a wonderful job. The process was very quick and I am highly satisfied!

Erwin 24-05-2025

Google

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Great place to have an extra storage for your home. James from Reception was a SuperStar with us! Highly recommended.

Daniel Tulit 24-05-2025

Google

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joanna tripp 24-05-2025

Google

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Great help from Nikki @ Longwell Green sorting out the app - service with a smile!! Thanks Nikki

Александр Парусовский 24-05-2025

Google

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Absolutely great and friendly service!

Mohammed Alsafi 24-05-2025

Google

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Very smooth process, very simple and easy to follow

Caroline was also kind enough to give a call to ensure everything went smoothly

Just right!

Adam Creamer 24-05-2025

Google

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Great service - very easy to use and access

Tony 24-05-2025

Google

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Chris and Khaya were very helpful, much appreciated!

Ilis A 24-05-2025

Google

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The front desk staff was very helpful

Lucie E 24-05-2025

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kimberly clement 24-05-2025

Google

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affordable and reliable. customer service is always great.

Alexandra Trusca 23-05-2025

Google

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Extremely satisfied with my experience renting a storage unit at Shurgard. The entire process was seamless—from selecting the right unit to signing the contract. Caroline was especially helpful, offering clear guidance and support at every step. Her professionalism made the whole experience stress-free. Highly recommend!

Mark Robson 23-05-2025

Google

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I was worried because after ten years of storage I could not find my keys. But the Shurgard team both on the phone and in person could not have been more helpful in accommodating my disorganised needs to clear out. Well done and a big thank you from me.

Kavitha Muniandy 23-05-2025

Google

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Bryony at Swindon is simply amazing! Any query I have is never an issue for her. Always a smile on her face and a polite nature. Very professional and I can see a fast paced career for her in the customer front facing world. Well done

Samantha Hook 23-05-2025

Google

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Very pleasant staff and helpful, site is also very clean

Alexandre SOTO 23-05-2025

Google

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Amazing staff, very friendly, always looking at solutions and quite effificient.
I don't know other location but Wokingham is smooth and professional.

Sharon Smith 23-05-2025

Google

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We have been using this facility for nearly 3 years starting when it was Lok n Store, the team have always been super helpful. Giving us suggestions to make the most of their experience. We finally finished our contract today I will miss their happy demeanour and help.
Thankyou Sharon & Mike Smith

Leanna Martin 23-05-2025

Google

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Easy access, good parking, sufficient amount of trolleys, friendly staff

Tony Muir 23-05-2025

Google

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We looked at 3 separate places, for our needs and with the price Shurgard was the cheapest over 3 months for the size we wanted(30sq ft). Do buy your own padlock as otherwise the ones that they and the other companies provide are more expensive.very happy with the shurguard staff. Luke showed myself and my wife around and it was a good setup. Luke also helped my wife with her phone settings and helped her with the app that they use to make it easy to get in and out of the premises. Very helpful, I would recommend them.

rosh timoney 23-05-2025

Google

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Caroline was really helpful showing us to our storage unit a week prior to it being ready. We are first time storage users and feel a lot more confident on the process now thanks to Caroline.

Clare Turner 23-05-2025

Google

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Such excellent and prompt service with great information. Jeff couldn’t have been more helpful.

Owen A (Owesy) 23-05-2025

Google

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Veronica Sexton 23-05-2025

Google

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Wet welcoming. Great information.

BodybyDesign 23-05-2025

Google

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Can’t fault this place, clean, secure and great value. Sam was a pleasure to deal with too, explained everything thoroughly, simply and concisely. He made signing up a breeze. Would definitely recommend!

Melanie Jordan 23-05-2025

Google

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Really great service. Staff are exceptional and so friendly. Pricing is great too. Definitely recommend this place :-)

Philippa Soar 23-05-2025

Google

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Really great staff & place was clean! Never had an issue with access and were even able to upgrade to a larger size the day we moved in when we underestimated the sq. footage.

Deborah Jane 23-05-2025

Google