Shurgard Gloucester customer reviews
Customer reviews Review Policy
Platform
Feedback
Google
Such an easy process and really secure too. Plenty of space in the locker and easy getting things up to higher floors with the lift and wheely things. It was very kind of David to do a check in call as well. Enrico on the phone was brill and talked me through everything. He scaled me down and saved me some money too.
All round top notch service and easy to use system! 🙌
All round top notch service and easy to use system! 🙌
Google
Richard was incredibly helpful. 5 stars
Google
Google
Shurgard Self Storage has been fantastic start to finish. The staff were very friendly and Billy in particular made the whole experience of choosing the right size space at the best cost and setting up - easy and straight forward. I would highly recommend.
Google
I've just speaking to Billy he was an amazing ambassador for Shurgard. He was very professional in his manner and dealt with my query in a concise and competent manner and was an absolute assest to the company.
Google
Can’t fault this storage place other than it being extremely hot. The 2 gentlemen that assisted me in the Gloucester branch were very helpful and It was much appreciated.
Google
Billy & Gervaic both super friendly and helpful! Went the extra mile to make sure I felt comfortable with the set up of everything! Extremely helpful
Google
Google
Google
Great storage facility. Very easy to use and access and very secure too. Staff always really helpful and accommodating. Highly recommended.
Google
10/10 they are amazing they are very helpful always around if we need help
Google
Gervais was incredibly helpful, informative and friendly! We accidentally got the wrong size storage and he rectified it for us efficiently and easily. He also showed us how to get into the unit and use the app. Amazing service so so pleased
Google
Had my unit for a few years and when it came time to leave, Billy from the Gloucester store couldn’t have been more helpful. Communication was a breeze. Overall I couldn’t recommend them enough.
Google
Great storage, easy access, clean and lots of trolley. The stuff are amazing very helpful and friendly. Billy done great job for us with helping us finding the right size and giving us the best price in the city. This storage was recommended to us and we use it for a year and so. And if we need to use storage again will definitely be Shurgard self storage.
Google
Brilliant service from this place. I was sort of worried it would be all automated but the office staff phone and check up on you for moving in and are really helpful. Gervais handled my move and was very professional and enthusiastic
Google
Really helpful accepting deliveries and allowing family members to collect on my behalf if needed
Easy to access via app and not overcrowded
Easy to access via app and not overcrowded
Google
Google
Great service
Google
Very friendly, helpful staff. Easy access. Would definitely use again.
Google
Excellent service from Gervais and Billy. Can recommend absolutely!
Google
Fantastic team, very supportive and great customer service.
Google
Visited the store a few times now and the staff are always very welcoming and always happy to help. Never had any issues on any visit and will definately reccomend to anyone looking for safe and secure storage. 5 stars from me.
Keep up the good work
Keep up the good work
Google
Best staff ever
Google
Was very helpful whilst I was working on site really appreciated the help went above and beyond
Google
Used this storage facility for nearly 2yrs and it was excellent, never any issues and easy access with helpful equipment for moving items around. It was the cheapest we found too which was a bonus!
Big thanks to staff member Billy for his assistance on our move out day!
Big thanks to staff member Billy for his assistance on our move out day!
Google
Used the hertz app to rent a van from here, really great service from shurgard !
Google
Great place to store everything you need to and the staff are fantastic, very polite and knowledgeable with very approachable personality's. I could not recommend them more
Google
works well. staff extremely helpful. all areas always clean and tidy
Google
Good straight forward service.
Good staff management, Billy was very good in supporting us. Good opening offer as well £1 for the first month.
Highly recommend.
Good staff management, Billy was very good in supporting us. Good opening offer as well £1 for the first month.
Highly recommend.
Google
Well run and reasonably priced. Billy at the front desk is also really friendly and helpful. He's gone out of his way to help me more than once. Would recommend.
Google
Amazing work always comes up of ways to fix problems and I recommend this place as there help is 10/10
Google
Amazing stuff and great storage 24/24
Google
Absolutely wonderful first time storage unit experience from start to finish. Crystal clear, detailed instruction, excellent pricing, and the entire facility is spotless. The access app was faultless and very convenient. My storage unit was perfect and met my needs whilst transitioning between homes. All the team members were incredibly helpful at all times and with all aspects, they answered any questions i had confidently and they are an absolute credit to this facility!
Outstanding all round, will definitely use again!
Outstanding all round, will definitely use again!
Google
Convenient and well placed unit. The staff are fantastic, Frank, Billy and Gervais (hope I spelled the name right), are very helpful, easy to talk with and make any paperwork super castle free
Google
Great facility, easy access and super helpful staff.
Google
Friendly staff excellent service a great credit to your company they are my personal friends after four years of fantastic service Frank Gervais and Billy are incredible bless them
Google
Great facility - I was greeted by Billy and Gervais on arrival who were both exceptional - friendly, professional, and genuinely helpful. They made my move into a new unit smooth and stress-free.
Google
Fantastic service, we arrived short notice and were super helpful and friendly. Made it easy to understand and showed us to the unit and how to access. Very friendly and welcoming ! Incredibly lovely team!
Google
Needed storage in the run up to a house move. Found the team at Gloucester very friendly and helpful, especially the manager who went above and beyond to show us different size units and find the best price for us. We got a great first month rate and ongoing fees were very good also considering we had such a large unit. The facility is very clean and secure with plenty of trolleys to move items into your unit. All in all would definitely use them again and would recommend.
Google
Gervais was a pleasure, he was very helpful and made the entire process very easy. Would recommend to anyone looking for a storage unit!
Google
Gervais is the man
Google
Wonderful staff here, all very happy to help. I was given all the information I required upon my visit and shown around their store. Very bright and clean. Will be happy to use in the near future.
Google
Very good storage facility.
Gervais and Billy are very helpful, always available to answer any queries. They go out of their way to help you. I get log in issues with my phone, they are on hand sort them out for me. For good quality storage at a very reasonable price, you cannot beat them. I have been with other companies and feel like this is the perfect fit for me.
Very highly recommended.
Gervais and Billy are very helpful, always available to answer any queries. They go out of their way to help you. I get log in issues with my phone, they are on hand sort them out for me. For good quality storage at a very reasonable price, you cannot beat them. I have been with other companies and feel like this is the perfect fit for me.
Very highly recommended.
Google
Amazing service from frank today. Highly recommend and prices so much cheaper than other places around!
Google
Great place and Gervais was so helpful, showing us the mobile security & access app and how everything worked, as well as the space for our things. I was very impressed by the security, cleanliness, size of the space, the array of trolleys and the ease of getting items from the car/van park to the storage space. Highly recommend.
Google
Top service. Very helpful and friendly staff, no issues. Very clean. Highly recommend
Google
Excellent experience at Shurgard Gloucester.
Whole team were great. Gervais was friendly, professional, and genuinely helpful. He took the time to explain everything clearly, made the whole process effortless.
Whole team were great. Gervais was friendly, professional, and genuinely helpful. He took the time to explain everything clearly, made the whole process effortless.
Google
Google
Billy was exceptionally helpful on the phone and answered all of my questions. Billy is very knowledgeable and has great customer service!
Google
Written by Tony Harrison.
Excellent experience at Shurgard Gloucester. The facility is clean, secure, and very well managed, but what really stood out was the customer service.
Billy and Gervais on reception were exceptional — friendly, professional, and genuinely helpful. They took the time to explain everything clearly, made the whole process effortless, and were a credit to the business.
Highly recommend Shurgard Gloucester if you’re looking for reliable storage with outstanding service.
Excellent experience at Shurgard Gloucester. The facility is clean, secure, and very well managed, but what really stood out was the customer service.
Billy and Gervais on reception were exceptional — friendly, professional, and genuinely helpful. They took the time to explain everything clearly, made the whole process effortless, and were a credit to the business.
Highly recommend Shurgard Gloucester if you’re looking for reliable storage with outstanding service.
FAQs | Legal | Review policy | Privacy & Cookies Policy |
© 2026 Shurgard Self Storage. All rights reserved.
© 2026 Shurgard Self Storage. All rights reserved.