Shurgard Basingstoke customer reviews
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Google
Had a positive experience visiting the store today. I needed assistance with my locker and Kieran was there to save the day :) Everything was straight forward and easy.
Google
A basic request (provide a receipt for a payment made) dealt with quickly and without hassle.
Google
Lovely experience, setting up the storage was quick and easy staff where lovely and helpful thank you very much for the help and support in storing my belongings
Google
Warm welcome from Kieran, facilitates are also clean and well kept
Google
Shurgard was a great facility to help make my house move seamless. Great customer service from Kieran. Thank you so much.
Google
Great welcome from Kieran who made it all very easy and straightforward. Recommended!
Google
It was a real pleasure in speaking with Keiran who emphasised completely by the recent high increase in my Shurgard unit in London (Chalk Farm). I said it seemed too high but that I was willing to compromise without having to acquire a smaller unit. I've been a long term customer with Shurgard and have no regrets, the service is always good and staff like Keiran are exemplary. I was so impressed by his handling of my query. ☺️👍💯
Google
Good service from Kieran. I came with a view of getting prices together for a house move but the helpfulness of Kieran made my decision easy. Thanks again for the great help
Google
Thanks for the help today. The staff are excellent and will always try to help. I had booked a storage unit for this weekend but had issues with my ID verification, I visited the office and within a few minutes I was verified on their system and had started to move my items into the unit. Highly recommended due to a fast and efficient service. Thanks again to Lara and Kieran
Google
Thank you Lara for you support today. Also a thanks to Kieran who offered to show me around site after I purchased a box to send my parcel off
Google
Had a lovely chap show me to a potential unit I was looking to take while my bedroom is redecorated. I was met by Kieran who was polite and very bubbly
Google
Thank you Lara for your help today. Great customer service
Google
Lara at Shurgard has been amazing thanks for your help x
Google
I had a really great experience at Shurgard, thanks to Lara. She was incredibly helpful, friendly, and professional from start to finish. She took the time to explain everything clearly, made the whole process smooth, and went above and beyond to make sure I had the right storage solution for my needs. It’s rare to come across such genuinely excellent customer service—Lara is a real credit to the team. Highly recommend!
Google
Google
Great service thank you so much Chris, Paulette and Ed
Google
Thanks Chris, very helpful
Google
Always clean and tidy, Lara and Chris on the front desk are always happy to help with any queries!
Google
Chris was very friendly and helpful. Highly recommend.
Google
Chris is a great asset to the company… I came in to make enquiries for my possible future storage needs and he couldn’t have been more helpful in explaining costs, unit sizes and access hours!
Google
Conveniently located with plenty of storage at decent prices. Chris was very helpful explaining the different sized units and terms of rental etc.
Google
Lara was great. Very helpful.
Google
Paulette is amazing, so as Chris the store manager! Epic and great help thank you
Google
Chris was very helpful on phone and sorted my issue quickly. Many thanks
Google
Chris was extremely helpful today in assisting me booking a unit at Camberley!! Thanks again Chris.
Google
Ed and Chris were just amazing thank you so much
Google
Had to call in during my work, to collect some items from a colleagues unit, Chris and Paulette were most helpful, showing me to the unit and helping me with the doors. Thanks so much for your helpfulness.
Google
Great service! Thank you Paulette
Google
Ed, Paulette and Chris are amazing at the front desk in the Basingstoke store. Always helpful and happy
Google
Paulett and Chris done amazing
Google
The team at Shurgard Chineham are always friendly and really helpful. I’ve always had great service and would definitely recommend them. Special mention to Lara, who has been amazing and a pleasure to deal with.
Google
Great service from Ed, thanks for your help.
Google
Not usually one for reviews but I recently visited Shurgard Basingstoke as I’m in need of some storage in the near future. I was met with a pleasant lady called Paulette who was very welcoming and professional. She explained the process very thoroughly and her knowledge is excellent. She really did help put me at ease and make what is a stressful time seem a little smoother with her kind and warming nature.
Nothing was too much trouble for her and any questions she was more than happy to answer. I’m not sure when I will need the unit yet but I will ensure I come back to Shurgar due to all the wonderful staff, easy process, great location and fair prices.
After speaking with my daughter it turns out she also had the pleasure of dealing with Paulette when she used this storage back when it was Lok’n’store. Paulette is clearly a memorable and lovely member of staff who is a great asset to the team and deserves a special bonus/pay rise or something! Thank you Paulette!!
Nothing was too much trouble for her and any questions she was more than happy to answer. I’m not sure when I will need the unit yet but I will ensure I come back to Shurgar due to all the wonderful staff, easy process, great location and fair prices.
After speaking with my daughter it turns out she also had the pleasure of dealing with Paulette when she used this storage back when it was Lok’n’store. Paulette is clearly a memorable and lovely member of staff who is a great asset to the team and deserves a special bonus/pay rise or something! Thank you Paulette!!
Google
Chris, store manager, was very helpful for my first time using the storage unit.
Google
I popped into Shurguard Self Storage today and Chris was absolutely brilliant. He was so helpful, reassuring, and took the time to explain everything clearly, making the whole process really easy and stress-free. Nothing felt like too much trouble and I left feeling confident.
Highly recommend using these guys – and definitely go find Chris if you can!
Highly recommend using these guys – and definitely go find Chris if you can!
Google
Chris was fantastic! Super helpful and made my day. A fantastic help. Five stars well deserved!
Google
Chris is very nice and really helpful.
Google
The guy are really helpful, I stored my things for 18 months and everything was in perfect condition when I removed
Google
We required a short term unit as had a new garden shed installed and needed somewhere to store the contents. The Shurgard staff were very helpful. The costs and booking process were very easy. We would definitely use them again.
Google
Amazing staff and great service
Google
Came into to discuss my new rate which was sprung upon me, but Lara was very understanding and assisted in sorting out the issue.
Google
All of the staff I have been dealing with over the years have been really friendly and helpful so thank you to the whole team for all of your support.
Google
we stored our furniture etc at the Basingstoke branch of Shurgard. I must say all the staff were extremely helpful and willing to go the extra mile. Lara and Ed are who dealt with us on different occasions, very professional and courteous always smiling. Shall definitely use them again as they made the entire process nice and easy for me, thank you.
Google
I recently used Shurgard in Basingstoke and had an excellent experience. The facility was very well organised, with easy access that made moving items in and out completely hassle-free. The staff were outstanding—especially Lara and Paulette, who were kind, helpful, and went out of their way to make using the facility was easy.
Shurgard was not only the closest option for us but also the most affordable, with clear and transparent charges that gave us peace of mind. It’s rare to find a storage company that combines convenience, value, and such genuinely supportive service.
Thank you very much —we look forward to using Shurgard again in the future!
Shurgard was not only the closest option for us but also the most affordable, with clear and transparent charges that gave us peace of mind. It’s rare to find a storage company that combines convenience, value, and such genuinely supportive service.
Thank you very much —we look forward to using Shurgard again in the future!
Google
Google
Google
The team at Shurgard Basingstoke weee great - simple, no fuss facility which does what it says on the tin! Keeps your stuff safe and secure! Plus you get to deal with the lovely Lara!
Google
Lara was very helpful. She showed around and explained everything clearly.
Great customer service.
Thanks very much for your help. Highly recommend.
Great customer service.
Thanks very much for your help. Highly recommend.
Google
Lovely staff, Ed, Paulette and Lara are genuinely helpful. I have used their storage facilities for many years. The facility is clean, and very secure. There are usually 2 staff members based in the reception area. It is not an automated facility requiring codes, etc. Opening hours are good. Prices depend on storage size and seem reasonable. Yes, I would recommend Shurgard, Basingstoke.
Google
Great location and price, was perfect for our house move and took the stress out of trying to move everything in one day. Staff always super helpful and friendly. Building kept spotlessly clean
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