Richard Howarth
17-07-2025
Google
Grzegorz Cwiklewski
16-07-2025
Google
Very happy with the service, Daniel from customer service guided me trough registration, offered a good size storage, perfect for my needs. I love the upgrade to Bluetooth locks and all mobile online dealing with the renting.
Jayne Mathiot
11-07-2025
Google
I find Shurgard and previously Lok n Store to provide an exceptional customer experience. The fabulous team are always accommodating, super friendly whilst remaining constantly professional. Chris, the recent manager is a great asset to the Hawley team 👏. Nothing is too much trouble ensuring customer experience at all times. Thank you. 🫶
Dan Kennedy
06-07-2025
Google
Chris Ashton
25-06-2025
Google
From start to finish, dealing with Shurgard has been a pleasure. Talking to Richard, he was so helpful and made me feel at ease. So thank you.
The staff were my storage unit is at are just as nice and make me laugh always.
Lovely company thank you.
Tomasz Ostalowski
18-06-2025
Google
Good access as long as you are on the ground floor
Barry Maré
27-05-2025
Google
Great service and very helpful. Clearly explained everything I needed to know.
Matt Kanaris
29-03-2025
Google
Andrew Carney-Saunders
13-03-2025
Google
Ian Arnell
02-10-2024
Google
Clean efficient premises and easy to setup. Nice
Karen Mcclafferty
02-04-2024
Google
**UPDATE** I have since been contacted by Shurgard. Kia the Manager of the West District called me to ask about the situation, after explaining Kia apologised and offered a resolution. Kia was very professional and understood my frustration. He said they were going to look at their training procedure and retrain the individuals involved. They are also arranging a refund for the payment taken for April. I am very happy that Shurgard & Kia took the time to to resolve my issue and make it right as that does not often happen. So I am impressed by that, thank you. Once again a happy customer.**
Will never use them again or recommend. Long story short, moved my items out on the 29th March apart from one item. Asked to extend for 10 days (as I was told by Shurgard I could do this) as one item left in there but later on that same day said I had managed to move that one item out. Took photos and removed the lock and retained. Emailed them the photos etc. Only find out that they have taken my £250 payment for April on the 2nd of April. I rang the branch and was told "I can assure you there is no way you are getting a refund", I also was told I could not escalate this issue and that there had been a change in the polices on the 22nd March PLUS I was also told "No client was emailed about this". Spoke to head office and was also told "No refund was to be given". So now I am out of pocket of £250!!! Paying for an empty storage unit. Feel very frustrated and like I have been robbed of my money...Never again will I use this unethical company!!!
EightFrancs
29-01-2024
Google
Thanks to Richard for answering all my questions over the phone.
He gave me all of the information I needed.
And now I've rented a storage unit.
Sarah L
03-06-2023
Google
Easy and quick to book space and great service from Richard re: booking queries - thank you!
David Noden-Hooper
07-05-2023
Google
TIMOTHY RIDDINGTON
06-05-2023
Google
Excellent service from Richard. I had a lot of questions and he was able to answer them all. Courteous and helpful.
Sand C
22-03-2023
Google
Richard and his colleague have been amazing. Having to make multiple move in changes and explaining the whole process fully from start to end, the team have been great.
Would highly recommend them and would definitely be back if I need a storage unit in the future!
Rob M
12-03-2023
Google
Very helpful service and easy to use facility, especially like the App for entry.
Darryl Boot
06-03-2023
Google
Really great service. Very helpful particularly Richard when I needed to get a bigger unit and when the time came to lave. Many thanks.
Mark Mass
03-03-2023
Google
Very informative friendly explained everything in detail. Thank you Kiernan
Darryl Kinsey
01-03-2023
Google
Kieran was really helpful in getting me setup and really friendly. Made the whole process nice and easy for us
mina tailor
20-02-2023
Google
I've just booked my unit with the help of Kieran at Shurgard Camberley.
He waited on the other end of the phone and helped as I managed very slowly to complete the boxes.
It's really straight forward,but Kieran
Still waited till I'd completely the task.
Very appreciative of all your help n efforts Kieran
Thank You.
James Watson
12-02-2023
Google
Fantastic experience at Shurgard Camberley. Helpful team and great facility!!
Stephen Snowdon
11-02-2023
Google
The ease of access to your storage unit is great via the app
john spargo
07-02-2023
Google
Good service and price
Pete Evans
01-02-2023
Google
Very good service signing up for a storage locker cker
Kumar Siva
30-01-2023
Google
Last minute hectic when moving house! Richard and Kieran been absolutely fantastic, finding the right storage size and been really helpful! The team is very good, they even showed how to use the service. Well done guys! Thank you so much for your call today and for your help!!
John Sheen
27-01-2023
Google
The person I spoke on the phone, so it was very helpful and very pleasant person to do business with thank you
Michel Touma
27-01-2023
Google
Junsen hilomen (Jsen1523)
23-01-2023
Google
Sorrel Hens
13-01-2023
Google
Was very straightforward to get set up. Everything was explained to me clearly by Richard and he was happy to answer any questions I had. The units are easy to access and are a good price too.
Sanjay Karia
06-01-2023
Google
Really easy to book. Both Richard and Kieran sorted all the paperwork really quickly. Highly recommended.
Dominic Vincent
02-12-2022
Google
I had a unit in the first floor, access was was good, the site is secure. There are plenty of trolleys and parking. Would definitely use again if needed.
Eniko Koncz
25-11-2022
Google
Liam Meehan
21-11-2022
Google
Richard was extremely helpful when I arrived to get in to my unit. Very clear instructions. Really good.
Nathalie Teissonniere
26-10-2022
Google
Efficient, reassuring and patient staff.
Ivan Georgiev
16-10-2022
Google
Thanks Richard. Excellent service.
tamizzett graphics
11-10-2022
Google
Great price, Super easy to sort out, and Richard and Shane were very friendly and helpful the whole time. The most enjoyable a self-storage experience could be.
James Hill
12-09-2022
Google
Rachel Hind
09-09-2022
Google
Very friendly service and clear explanation of all the information- very helpful
Howard Stevens
08-09-2022
Google
Great place, good staff.
Jennifer Stevens
01-09-2022
Google
Happy with the service from Anu
Rebekah Harmes
22-08-2022
Google
Excellent Customer service and great rates. Super unit. Would recommend and use again!
Jackie Nash
01-08-2022
Google
I have been using the storage facility for a couple of months now and would highly recommend the service. I have had no issues and the staff have been super helpful.
Queenie Worsell
01-08-2022
Google
Happy, polite and always helpful!
Nicholas Holmes
31-07-2022
Google
Zack Parkin
28-07-2022
Google
Great customer service alot support very polite definitely a place I'd recommend for people to use just on the customer service alone thanks alot for all the help
Chidinma Raymond
01-07-2022
Google
Amazing customer service both over the phone and in person.
Brad Lawrence
30-06-2022
Google
Stuart Philip
28-06-2022
Google
Popped and popped out as I put some stuff in storage. The on-duty staff member was helpful and friendly. Shurgard has been fuss free since I started using them. Highly recommended.