CUSTOMER REVIEWS
Platform
Feedback
Google
I went to make some inquiries and I spoke to Debbie. Very friendly , and extremely helpful and showing and explaining me the different sizes in the until very knowledgeable. Thank you ever so much Debbie
Google
Karen was very helpful when I had troubles getting into my account!
Google
Shurgard Hedge End have been an absolute pleasure to deal with. Jeff made the whole booking and paying process so easy after a tour of the facilities and the access here is great! Jeff and Debbie were always on hand to answer any questions and even made the cancellation process very transparent when I no longer needed the storage. I would definitely recommend.
Google
Great service ! Quick to sign up. Thank you very much
Google
Perfect
Google
Google
The staff are very helpful and friendly. Especially Jeff who kindly showed me around. The building itself is brilliant, wide doors, large lift and easy access all round. No complaints whatsoever, I’m glad I chose shurgard hedge end.
Google
Debbie is super helpful and made everything very easy
Google
I’ve been using the storage for few years now and I’m really happy about the service , I know all my belongings are safe and secured- all because they are locked and also insured . Great access and always best customer service from all staff members. I can highly recommend.
Google
Just started renting my unit at Shurgard (Hedge End) and I have to say the staff are exceptional, very friendly and welcoming Jeff in particular was super helpful on my first visit and I recognised after the tour I needed a larger unit - all changed very quickly and efficiently. Access is super easy using the app and the removal process was super smooth. Thank you - would recommend.
Google
Friendly and helpful staff.
Google
Debbie was lovely and super helpful and had great energy. She helped me with my query with kindness and patience , thank you
Google
Google
Great storage facility
Google
Google
Tidy.
Google
Jeff was really good and super helpful. Very convenient. Please pass this on to Jeff and I hope he gets the reward he deserves for all his hard work.
Google
Jeff was really helpful, great service!
Google
Helpful friendly service. Reasonably priced and well managed storage solutions. Thank you!
Google
Both Debbie and Jeff have been amazing and accommodating. They helped me find the right unit and made everything smooth and easy. Would highly recommend storing here!
Google
Great company to use at a excellent price, a lot more flexible on times than other nearby companies and Debbie was extremely helpful.
Google
Very impressed with Shurgard. Easy access to storage with Bluetooth so can go anytime.
Jeff in the hedge end branch has been very helpful throughout. Whether that be staying late to let us move stuff in (pre-Bluetooth) to closing the storage. Very impressed with his service.
For closures, 15 day cancellation notice is, 15 days before invoice is issued.
Jeff in the hedge end branch has been very helpful throughout. Whether that be staying late to let us move stuff in (pre-Bluetooth) to closing the storage. Very impressed with his service.
For closures, 15 day cancellation notice is, 15 days before invoice is issued.
Google
Friendly service and very simple to set up
Google
Extremely helpful & friendly service from Debbie at Shurgard, nothing was a problem and everything is explained easily. Very reasonable prices with no hidden catches.
Thanks again Debbie.
Thanks again Debbie.
Google
Great customer service. Debbie was really helpful.
Google
Have been using these guys for years! Reasonably priced. Jeff the team are very helpful. Especially Karen
Google
Excellent, I had problems with the app and Jeff was able to help me . Thank you
Google
Jeff, Debbie and Karen were excellent in sorting out some challenging timings and combinations of our two storage units. Even when we changed our mind on starting dates and a particular unit, they handled our requests professionally, efficiently and with great understanding. Shurgard Hedge End is a brilliant local find!
Google
Debbie and colleague were incredibly knowledgeable, friendly and helpful. Went in to get an idea of size of locker and walked away all signed up in the knowledge that I was able to achieve all I need for my needs
Google
Jeff was an absolute pleasure to deal with, incredibly friendly and down to earth! We were well informed throughout every step of the process and had a suitable unit sorted in no time. Would absolutely store here again!
Google
Fantastic experience at Hedge End Shurgard. Jeff and Karen go above and beyond to help making your unit choice in a secure and clean facility leaving you with no doubts about your decision.
Google
Welcoming
Google
Jeff was extremely helpful in sorting us a storage unit. Would recommend.
Google
Great service from Debbie at Hedge End. Her knowledge and helpfulness was wonderful. Made the whole process easy and stress free for me. Would highly recommend.
Google
Extremely friendly staff, very helpful and great service
Google
I had such a positive experience at the storage facility at Hedge End, Southampton yesterday thanks to Jeff.
Jeff was so helpful, patient and kind. He made the whole process really easy and stress-free — excellent customer service!
Jeff was so helpful, patient and kind. He made the whole process really easy and stress-free — excellent customer service!
Google
Google
Excellent service.Jeff explained everything very clearly, and we were very happy with the service.
Google
Great service from Shurgard today . Looking for short term storage and very pleasant young lady guided me through booking via telephone . Visited store and helped by Jeff who was very knowledgeable and helpful and talked me through the details.
The service today has been excellent and I would not hesitate to recommend on the professional way I have been helped . Thanks so much!
The service today has been excellent and I would not hesitate to recommend on the professional way I have been helped . Thanks so much!
Google
Very impressive, clean, well lit, secure, easy to access and set up. The guy in the office was extremely helpful helped me set up the app, explained everything clearly. Great place.
Google
Google
Google
Really good experience at sign up! Easy peasy, signed up in a few mins thanks Jeff!
Google
Google
Karen was lovely - from helping us select a size of unit to setting up our contract. Every time we've gone into Shurgard, everyone has been so helpful and kind!
Security looks great too so would really recommend if you need self storage :)
Security looks great too so would really recommend if you need self storage :)
Google
Google
Karen was amazingly helpful and made the process easy and painless thank you!
Google
Debbie and Karen were amazing at helping me log in to the app and unlock the doors
Google
First time using a storage facility. Staff were extremely friendly, helpful and patient as they helped me with the app and made sure I had the right sized container..
Google
Didn’t get the chaps name sadly, but he was incredibly helpful.
We’ve long been a customer of Lok n Store at hedge end before Shurgard recently moved into the site. Whilst we knew of the transition, it was the first time we’d visited the unit in nearly a year.
Needless to say, the staff made every effort to aid us with the necessary admin and access changes. We even made a last minute change in our lock up size where they were all too happy to assist us with and invited us back the next day to allow us to complete this.
5 stars. Highly recommended service.
Thank you team.
We’ve long been a customer of Lok n Store at hedge end before Shurgard recently moved into the site. Whilst we knew of the transition, it was the first time we’d visited the unit in nearly a year.
Needless to say, the staff made every effort to aid us with the necessary admin and access changes. We even made a last minute change in our lock up size where they were all too happy to assist us with and invited us back the next day to allow us to complete this.
5 stars. Highly recommended service.
Thank you team.
