Shurgard Portsmouth customer reviews
CUSTOMER REVIEWS
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Google
Great storage place. Very helpful staff, especially Wendy and Kerry - thank you ladies.
Highly recommended. Also extremely easy to access via the roads
Highly recommended. Also extremely easy to access via the roads
Google
Wendy has been an absolute star!
We had problems with the app at first but Wendy helped us out. 👍😁
We had problems with the app at first but Wendy helped us out. 👍😁
Google
Cheap no hassle storage signed up online in minutes and picked the storage online with no hidden fees and a nice lady called Wendy chased up with a courtesy/ welcome call no hard sale very friendly and courtiess would highly recommend
Google
Kerry and Wendy were helpful and friendly. Thank you
Google
the service is perfect and friendly Kerry, Wendy and Chris are great and I wish there were more trained like this, fully qualified I feel at home.
Google
We’ve just moved into a unit at Shurgard Portsmouth (Rudmore Square) and the service has been genuinely outstanding from start to finish.
The facility itself is clean, well organised and very professionally run. Everything feels secure, efficient and easy to navigate — which makes a big difference when you’re in the middle of a house move.
Wendy on reception was polite, welcoming and extremely helpful, taking the time to explain everything clearly. Kerry also assisted me with setting up and using the app, and the support was patient, knowledgeable and genuinely personalised.
The communication throughout was excellent, and the whole process felt smooth and well managed.
If you’re looking for storage in Portsmouth and want something that is both efficient and customer-focused, I would highly recommend the Rudmore Square team. A first-class experience.
The facility itself is clean, well organised and very professionally run. Everything feels secure, efficient and easy to navigate — which makes a big difference when you’re in the middle of a house move.
Wendy on reception was polite, welcoming and extremely helpful, taking the time to explain everything clearly. Kerry also assisted me with setting up and using the app, and the support was patient, knowledgeable and genuinely personalised.
The communication throughout was excellent, and the whole process felt smooth and well managed.
If you’re looking for storage in Portsmouth and want something that is both efficient and customer-focused, I would highly recommend the Rudmore Square team. A first-class experience.
Google
Wendy and Kerry at Shurguard Portsmouth were fantastic! They handled my unusual request with speed and efficiency, and the service was excellent. I would definitely recommend.
Google
Kerry was diamond went above and beyond
Google
First time I've needed to use a storage unit and so had questions I wasn't sure of. Went into reception where I was greeted with a warm, kind and friendly smile and a hello. Wendy was the name of the lady behind the desk. She answered all my questions and gave some really helpful advice as I explained what I was hoping to do whilst using the unit. Would definitely recommend this place to anyone needing to use a storage company. Was nice to talk to a real person
Google
Wendy at Customer Service was really helpful, answered all our questions and we feel comfortable knowing our belongings are in safe hands. Best Storage place we have ever used.
Google
Kerry is amazing. Helped me with saving money and getting a bigger unit.
Highly recommend
Highly recommend
Google
Kerry and Wendy very helpful
Google
Kerry and Wendy absolutely fantastic duo and a total credit to the company. Both deserve special recognition for outstanding service
Google
Wendy was excellent, we use shurgard Portsmouth all the time and Wendy is so accomodating would recommend to others
Google
I just want to say a massive thankyou to Wendy & Chris, so bubbly & helpful, we had no app due to being a business & the client was staying by the container, non stop back & forth to the office having them to help us get back to the floor, I felt bad after the 10th time, but then again they said don’t worry & smiled the whole way through! really appreciate you’re work guys, thankyou.
Google
Great Service by Wendy, Kerry and Chris
Google
Great experience with the team, many thanks to Wendy and the team there for the support.
Google
Cheapest storage option in Pompey! After being let down by a competitor (adding extra costs after the initial "quote"), the difference in attitude with Shurgard was very refreshing. Kerry was great at answering our queries, and the signup process was seamless.
Easy access, good opening hours, and perfect location next to the motorway.
Highly recommended. Thanks Kerry 😊
Easy access, good opening hours, and perfect location next to the motorway.
Highly recommended. Thanks Kerry 😊
Google
I had a delivery in this place two gorgeous women wendy and kerry had dealt with me so professionally and best customer service I have received. My respect to these ladies and shugard to employ these beautiful customers advisor. Thank you
Google
Spoke to Wendy from Portsmouth branch. Most helpful with my enquiry
Great customer service
Great customer service
Google
Amazing customer service and information. Staff so helpful and would really recommend this company to everyone.
Thank you kerry and the team all the best in 2026
Thank you kerry and the team all the best in 2026
Google
Kerry at Portsmouth has been fantastic - I have a brilliant large storage space and the whole storage company is clean and efficient. Thank you so much.
Google
Very useful and convenient location, easy to access using the app but also secure. Staff were friendly and helpful. We used for moving house, allowed us to declutter ready for house viewings. Definitely would use again!
Google
Thank you Wendy from the Portsmouth branch for the help and support today, would recommend anyone that would want to rent a storage here
Google
Google
I have been using these storage units for almost 2 years and have recently moved size of unit. Kerry and Wendy are so lovely and couldn’t help me enough with the changes to my account - thanks ladies it was very appreciated :))
Google
Google
A wonderful customer service experience! Thanks, Wendy!!!
Google
Kerry went above and beyond helping us with our house move.
Google
Easy to set up on line the space we got is big for 35ft square and the next day had a lovely call from Wendy to make sure everything when ok
Google
6 out of 5 stars thank you Kerry you gave the best customer service today and was very helpful and kind
Google
I have been looking at different storage units and Shurgard’s prices were the best in the area. Very easy to access, very secure facility, and the staff are all great. The whole process was explained clearly, everything was set up smoothly, and moving in has been hassle-free. Excellent customer service all round, thank you! 👍
Google
Wendy was very helpful in handling my end of tenancy
Google
Kerry at Portsmouth was patient and incredibly helpful. Good to be able to phone and get such a professional response
Google
Wendy was lovely! 10/10 for customer service with a smile
Google
Recently we have been looking at different storage units and Shurgard’s prices are the best in the area. Very easy to access, very secure facility, absolutely lovely staff too. Wendy helped me with our enquiry and talked me through the whole process. She set everything up for us and thoroughly explained how everything works. Have seen her a few times since while moving things and she has been very friendly. Top notch customer service, thank you Wendy 👍
Google
Called Shurgard for assistance today and a woman called Kerry was absolutely amazing. Took the time to walk through step-by-step how to access my unit and set up my account Absolute legend. From darryl
Google
Wendy was really helpful and answered all my questions! Great service!
Google
Kerry at Shurguard was an immense help with cutting off my locks after I left my keys back home. Thank you so much! Also, the facilities are also quite clean and nice. I definitely recommend this storage center.
Google
Google
Rented a locker for my son in between school year. Wendy was very friendly and very helpful.
Google
Had a excellent service from the storage company and would like to thank everyone who helped me to secure my cousin’s goods.I had a great service from Chris who listened to my request and took some decisions in offering discount which I wasn’t expecting. Special thanks also goes to Wendy who went a step further and had to be patient with me while sorting through the payments. Excellent customer service from Wendy was exceptional, keep up the great work.
Google
such an easy process, Wendy was very helpful !
Google
Kerry and Wendy were both incredibly helpful when I recently up-sized my unit there. Always friendly and the new opening times (with the App) makes it a great place to store your items.
Google
I recently called Shurgard to update my payment details and had the pleasure of speaking with Kerry. She was extremely helpful and friendly throughout the entire process. Kerry took the time to answer all of my questions clearly and patiently, and she stayed on the line until everything was fully completed. It made the whole experience smooth and stress-free. Thank you, Kerry, for your excellent customer service! Izzy
Google
Cost-effective, efficient and straightforward. Wendy was really lovely and welcoming. She was very professional and accommodating, patiently attended to all our queries and concerns. Reliable company. Highly recommended!
Google
Incredible service
W spanner, thank you for all your help.
W spanner, thank you for all your help.
Google
Wendy was very helpful and always offers us a coffee!
Google
110% recommend!!! Staff are always so helpful and kind.
Thank you so much to Wendy for cutting my padlock open! I thought I was gonna have the worst day but they were able to sort it out for me.
So so happy and everything was extremely convenient.
Whole experience with Shurgard has been lovely.
Thank you so much to Wendy for cutting my padlock open! I thought I was gonna have the worst day but they were able to sort it out for me.
So so happy and everything was extremely convenient.
Whole experience with Shurgard has been lovely.
Google
Easy sign up, was able to get it booked and ready on the same day.
They have a good system in place where you can use the app and enter and leave the building anytime.
They have large trolleys free to use so, moving large amount of things is very easy and convenient.
Staff were very friendly and helpful!
They have a good system in place where you can use the app and enter and leave the building anytime.
They have large trolleys free to use so, moving large amount of things is very easy and convenient.
Staff were very friendly and helpful!
