CUSTOMER REVIEWS

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(5) based on 79 reviews
Date
Platform
Rating
Feedback
Google
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Popped into sort out storage found Scott on duty, very helpful and informative
Google
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Moving to Shurgard was so simple, wallet friendly and Scott really helped make the move over from Safestore easy and stress free! Would definitely recommend to a friend!
Google
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​⭐⭐⭐⭐⭐ Exceptional staff and outstanding service!
​I want to give a massive shoutout to the entire team at Sugard Dagenham! From the moment I walked in, the customer service was fantastic. The staff are amazingly friendly, attentive, professional, and genuinely go above and beyond to make you feel welcome with a smile.
​It’s rare to find a team that is both so fast and genuinely warm. You can really tell they take pride in what they do and care about giving every customer a great experience.
​Huge thanks to the whole team for the excellent service—I'll definitely be back soon. 5 stars all the way!
Google
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Easy to find location.Easy access and trolleys are available.
Google
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Mahmuda very helpful, and smile on her face
Google
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Very helpful customer service from Scott
Google
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Great customer service excellent service thank you Scott for today help with the process
Google
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Caroline And Mahmuda is very helpful .
Google
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Hussain was incredibly helpful, friendly and professional. Excellent service and a great experience — 5 stars! ⭐⭐⭐⭐⭐
Google
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Caroline and Mahmuda were very helpful
Google
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Scott was amazing and super helpful. The staff is very polite and kind
Google
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Really helpfull and friendly staff, thanks Scott
Google
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Booked it with Scott who was amazing. Always friendly and accommodating. 10/10
Google
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Excellent service from Shurgard Self Storage. Scott was particularly helpful, professional and approachable, taking the time to explain everything clearly and making the whole process straightforward and efficient. The facility is clean, secure and well maintained. Very pleased with the overall experience and would certainly recommend.
Google
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Google
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Thank you to Louis for his help setting up the app
Google
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Louis was great explained every thing beautifully
Google
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Caroline was really helpful in selecting a storage unit!
Google
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Thanks to Caroline for her assistance!
Google
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Google
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Visited the storage unit and was helped by Scott who was extremely professional and informative. I will highly recommend shurgard to anyone looking for that additional storage for personal or business use.
Google
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Brand new storage, huge parking place and Louis is your guy at reception.
Very helpful.
Five stars 🌟
Google
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I cannot thank Caroline and Louis enough for their outstanding customer service. They both went above and beyond at different stages of my experience and made the entire process genuinely enjoyable.

Caroline was the reason I chose Shurgard in the first place. She gave me a warm, professional and informative tour, answered all my questions, and made me feel confident that I was choosing the right storage facility.

Louis was incredibly patient and helpful when it came to finding the perfect unit. He showed me at least 10 different units without ever complaining or making me feel rushed. His positive attitude and willingness to help made such a difference.
It is rare to come across staff who are so friendly, patient and committed to providing excellent service.

Caroline and Louis are a real credit to Shurgard, and their efforts deserve to be recognised.
Google
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Louis has been very helpful with showing me how the process works
Google
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Thank you to Louis for helping me set up the app and explaining the process easy
Google
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Scott was so helpful costumer service 10/10
Google
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Caroline was great help with app
Google
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Caroline was amazing. She showed me around and the start up and payments were quick and efficient. Would highly recommend.
Google
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Caroline was a massive help after a stressful morning
Google
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Scott a great employee helped alot thank you so much
Google
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I just wanted to share how professional and knowledgeable Caroline was. Im in the process of moving and she helped answer everything I needed to know from cost to storage sizes. Great customer service.
Google
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Caroline was amazing and very helpful honestly such a great experience thanks to her 5 stars for her
Google
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Amazing store, great customer service, Caroline the branch manager is very helpful and attending. She really goes above and beyond real asset thank you Caroline
Google
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I was served by Caroline, she was very friendly and helpful. She was quick and knowledgeable. 10/10 she's a legend!
Google
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Caroline is a credit to the company, couldn’t help more if she tried, definitely sorted me out
Google
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Caroline was amazing. Professional as always. Definitely will be back!
Google
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Very good service - Scott on reception was very helpful
Google
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Caroline was very helpful
Google
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Google
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Google
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I had to move and didn't have enough space for my stuff.
A colleague then gave me shuggard s contact number at Barking and Dagenham.
I went there with my items and was given a space immediately.
I do have to say in all honesty,its been a pleasure.
Its a really and a great place to keep one's stuff .
Very clean, fully automated, no hassle and and moreso very safe.
It's abit pricey because of the insurance but well worth it.
Google
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great customer service
Google
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It was good experience. Very clean and spacious storages.
Google
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Caroline was super helpful with my app. Very kind and patient
Google
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Google
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Caroline was very helpful. Highly recommend!
Google
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Team is amazing and very helpful. Highly recommend
Google
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Caroline was great! Very knowledgeable and helpful. Highly recommend
Google
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Lucas was very helpful with setting up everything and showing me around. Great and easy setup and experience getting started! Happy with the service
Google
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Excellent service from the Caroline, who was friendly, helpful, and explained everything clearly from start to finish. She answered all our questions and showed us the unit before we rented it. The storage facility is clean, secure, and easy to access. We’re very pleased with our experience and highly recommend it!


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG