CUSTOMER REVIEWS

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(4.7) based on 82 reviews
Date
Platform
Rating
Feedback
Google
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Great help and advice from Tony, he explained in great detail the units sizes to help me decide what size do I need.
100% recommend Shurgard and thank you Tony for your help
Google
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Great service from Rohan!
Google
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Rohan, Jamal and Tony was very helpful.
Google
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Alex is was professional and helpful.
Google
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Available, kind and quick in explaining how self-storage works. I would recommend
Google
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super easy setup and Tony was very helpful! also love the app-based access.
Google
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Google
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Google
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Amazing , good price and very easy to hire.
Google
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A great service and good value. Thank you to Keenan who was very helpful.
Google
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Kind and helpful staff (Keenan) for a uni student putting stuff into storage for the first time. Was able to allocate me a space at a good price with me only giving a couple days notice. Thanks!
Google
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Keenan was amazing! Really knowledgeable and friendly!
Google
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the guy who served us (Keenan) was really helpful and friendly
Google
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Kemi helped us a lot to proceed storage service. Nice!
Google
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Keenan was very nice and helpful. Perfect service
Google
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Keenan was very helpful and kind. Quickly helped us get what we required.
Google
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Keenan was very professional accommodating and extremely helpful.
Google
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Excellent service from Keenan at the Bloomsbury branch. We were short for time and he helped us look around and get a storage space in minimal amount of time. Very pleased with his assistance
Google
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We walked in at Bloomsbury branch and a very warm guy welcomed us. Keenan was extremely knowledgeable and accommodating, answered all our queries well and signed us up very quickly. Everything was a breeze. Am so pleased with his dedication to work. He is awesome! Hope to see more people with his expertise working around.
Google
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Keenan was super helpful and very kind! Have had a great experience here!
Google
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Great Service

Thank you Keenan
Google
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Fantastic service and great value for money. Keenan was very helpful and provided a fast and friendly service with great attention to detail. Highly recommended A++++
Google
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Google
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Shurgard self storage are incredibly lucky to have Tony working for them at their Bloomsbury branch Not only is he an extremely professional manager, but without doubt the most efficient ,reliable, supportive, and kind member of staff that I have come across in all my years of using storage facilities, and other services. He is an asset to Shurgard, nothing is ever too much for him to sort out or correct. It is rare to receive and find such amazing customer service these days.
Google
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The staff named Tony was really kind and helpful! :)
Google
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Excellent service and location - prices are far and on par with London sadly - but Tony was one of the kindest, knowledgeable, easy going individuals ever who worked tirelessly and efficiently for me and every other customer I happened to see before or after me. Can not rate or recommend Tony highly enough. The company could be terrible for all I know but a 13/5 customer service experience.
Google
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Tony offered us the best service and attention, highly recommended
Google
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Toni has provided a good service
Google
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Tony was very helpful, a credit to the company
Google
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Excellent customer service - Tony K was very knowledgeable and helpful at a highly stressful time in my life!
Google
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Best customer service I have had in my life. Jack was the man
Google
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Google
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Google
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A well-run storage facility! Offering great access and well kept units. The staff are so helpful, they listen to any problems you might have and assist you in any way they can. A five star service!
Google
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Google
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Tony Kingham, a representative/manager of the company is very professional & benevolent person, he will advice you on any questions/issues you might have, all of your storage needs will be met. A great asset to the company he works for. Grateful for your assistance, & care!
Sending you & the company best wishes!
Google
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Great central location and brilliant friendly and helpful staff. Can highly recommend.
Google
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Easy to deal with. Will use again
Google
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Great customer service
Google
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Great service. Super comms. Would definitely use them again.
Google
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Well priced storage and very convenient location for us to store all our belongings for 2 months. Tony, the deputy manager, was always helpful. Highly recommend.
Google
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I found this facility very helpful in being able to sort out personal belongings. The staff were very friendly and helpful. The receptionist is exceptional for customer service. The units are in good condition and the premises are well located for central London. Storage accessories are also available to purchase.
Google
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Amazing customer service, they replied all my queries promptly, and helped me ship all my luggages overseas in the midst of a pandemic and national lockdown. Extremely helpful staff who went out of their way to help me, would 100% recommend.
Google
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Google
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Great customer service, picked up the phone quickly everytime. Pav was so lovely, would 100% recommend
Google
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Good and transparent prices for a central storage. It got parking space for a van to unload and the people at the reception were vere helpful
Google
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Google
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Procedure for booking a storage room and making the contract was simple and quick with a staff member who was polite and friendly. I was shown the room and given the lock and 2 keys and codes for entering the building. Everywhere was clean and well maintained.
Google
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Google
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City Space Bloomsbury has tremendous customer service. They always respond quickly and are willing to help in whatever way they can. I had to move out of a UCL dorm suddenly before flights back home were shut down. I lead to leave all my things in my room. When I got back to the US, it just took an email for them to coordinate with Universal Drops to give them permission to enter my unit without me present. Furthermore, when I discovered I needed my things from my unit sent back to the US, again it only took an email to Pav for them to let Universal Drops go through my things like I had asked to send it all home. Without City Space Bloomsbury’s flexibility and quick response, my things would still be in Ramsay Hall. They made the process so seamless and easy. I can’t recommend them enough!