Lee Humphreys
08-08-2025
Google
Had an easy walkthrough process of how the app & facility works. All staff have been very helpful and approachable. I would definietly use Shurgard City Aiport again.
Sonia Rocha
06-08-2025
Google
The customer service team was very supportive n helpful friendly easy access, was so easy and smoothly to move in would definitely recommend… very happy customer
Mike Wood
06-08-2025
Google
Love it can’t wait go back there again so yh
christopher akins
05-08-2025
Google
KUMBIRAI MUPUNGA
22-07-2025
Google
Very friendly staff! Met Alex, he streamlined the process and went above and beyond to ensure I was happy
Mike Karanja
11-07-2025
Google
Excellent customer service. Many thanks.
Franklin
09-07-2025
Google
Kelly super helpful and polite!
Nasimi Sadigov
04-07-2025
Google
Thanks to Alex, Dean and Kelly for their incredible service. They are very friendly, and they answer all the questions you ask without hesitation. Polite, quick and efficient.
Sadıq Sadıqlı
04-07-2025
Google
Alex, Kelly and Dean all are so friendly. They helped us a lot. Thanks to them.
Chris Broomhead
29-06-2025
Google
Good value storage. Keely was very helpful setting up the account and the software. Better opening hours than the other units we looked at.
john thorp
27-06-2025
Google
KEELEY AND Alex were Absolutely amazing really good customer service helped my friend who visually impaired with the transfer forms and made things easy. 5 stars 🌟 from us.
Fabiana Seccia
27-06-2025
Google
I had an excellent experience speaking with the team! Alex and Keely were especially helpful — they took the time to show me different units and made sure I found exactly what I needed. Their attention to detail and friendly service made the whole process smooth and enjoyable. Highly recommended!
anas ١١
26-06-2025
Google
Very helpful and responsive
Thank you Keely
Adam Orfila
26-06-2025
Google
Went in to check the size of the rooms in person. Keely was on shift today and was welcoming and friendly. She was very knowledgeable and helpful about the rooms and their respective prices, along with information about the security and access of the complex.
I currently have a reservation, which was quickly sorted by Keely and because of her I will seriously consider renting a room.
Michelle Meads
24-06-2025
Google
I visited the store today to enquire about storage as I'm downsizing my home soon and need to store some items for a short while. I was greeted with a friendly face and instantly felt welcome. Keely was very helpful explaining all the unit sizes and advising what would be best for me with the items I have to store. It was a pleasure to deal with her such lovely customer service. The store was very clean and was so pleased with the service i received. Thank you so much
Alexa Malpus
24-06-2025
Google
I come into the store to query about storage and keely gave you all the information you needed and it was great customer service!
Chloe Hughes Downing
24-06-2025
Google
came in the other day to ask all the things i need to know about potentially renting a space out. and keely gave me all the information i needed to know and made me feel happy with the experience i had. 10/10 experience :)
Al !
24-06-2025
Google
Was looking for a unit just for a short period of time. Keely and the rest of the team were really helpful and assisted me with finding a suitable sized unit and location for my needs. Starting the rental and finishing it has been hassle free and I’ll definitely be back should I need a unit again in the future.
Ndi Nnamani
23-06-2025
Google
Excellent affordable self-serve experience. Very responsive and reachable customer support for questions. Overall great experience and would definitely recommend.
Harrison Eze
17-06-2025
Google
The facilities is well secured and gives eady access to authorised users
Ralph Chen
16-06-2025
Google
Keely was super helpful, 10/10 would recommend
Alice Samira
16-06-2025
Google
I like Shurgard Storage London City Airport.
keely was very nice and helpful. Top client communication. Thank you very much 🙏🏽
Charlotte Zimbehl
16-06-2025
Google
Excellent and prompt customer service.
Zadi Marcel Douzoh
16-06-2025
Google
Keely was extremely helpful. She made us understand how to storage works. She was really kind, patient and helpful. Thank you very much Shurgard Storage London City Airport for your help and client communication.
Ashleigh Anne
10-06-2025
Google
Had a great customer service experience with one of your workers named Keely , at City Airport. She answered all my queries, which helped me to understand all the sizes available with other relevant information.
Thank you
Shirley Sullivan
09-06-2025
Google
The service we received at shurgard at silever town absolutely 💯 and big thanks to charlie who is absolutely brilliant. thank you charlie.
Lloyd Jones
06-06-2025
Google
I popped into city airport unit to get a quote and was greeted by a lovely young lady called Keely Archer, very helpful, polite & friendly and knew her stuff. Gave me all the information I needed. Answered all my queries and put my mind at ease. More companies could do with staff like this! Thank you!
Sarah Meads
06-06-2025
Google
Came in to store to ask about unit sizes and prices as will be needing to store personal items. Keely was on hand and very helpful, polite and a pleasure to deal with. She knew what size I needed and I wasn’t pressured into anything. Great customer service!! 😊 defo recommend!
Karyn
06-06-2025
Google
The best customer service around would highly recommend this storage facility. The prices cannot be beaten and if your lucky enough to have Charlie help with ur move then rest assured your whole experience will be smooth sailing , she definitely deserves a raise !!
Eri Essence
26-05-2025
Google
Keely was amazing, quick response! The place is easy to access to and the place is good!
Anastasija Siljanoska
17-05-2025
Google
Very helpful lady who processed everything for us and was lovely, even though we came earlier that official opening hours.
Nnanna Onwuanaibe
13-05-2025
Google
Liviu Cotiuga
02-05-2025
Google
Great storage location and very clean. 10 out of 10 customer service — especially Keely and Ben. They’ve been able to help many times!
Wayne Brown
24-04-2025
Google
Staff was very helpful and very professional I was dealing with keely
Tim Gu
23-04-2025
Google
Great customer service cant recommend them enough especially Keely
birikis ogundele
19-04-2025
Google
Keely was amazing. Very helpful. Had no worries explained everything well
Melanie Santos
16-04-2025
Google
The staff have always been helpful with any inquires I have, Keely in particular was very prompt with her responses and very kind and helpful :).
Jay Love
16-04-2025
Google
Lovely & professional customer service - Thanks Keely
Vic ELSERVE Engineer
11-04-2025
Google
It's a well organised storage. Staff polite and friendly
Ade Cooker
10-04-2025
Google
Great customer service from Charlie at City Airport went above and beyond to answer all my question and took her time to explain everything key details so I could understand with my learning difficulties
Max Mitchel
04-04-2025
Google
Keely was absolutely brilliant!
Efficient and really helpful at every stage of transfering units .
Josef Murmann
28-03-2025
Google
Charlie was very helpful throughout out the process of us moving our stand into storage. She helped make the process efficient and painless which was greatly appreciated.
Daniele Amarossi
28-03-2025
Google
Charlie has been incredibly helpful, she solved my issues accessing the building, explained how to access the storage unit, and helped me with questions on the insurance. Thanks Charlie for being so nice and helpful!
luis carvalho
24-03-2025
Google
Great staff great help really good prices and storage privacy
Charlie keenley Alex all helpful
Krisztián Forgács
22-03-2025
Google
Charlie was brilliant and helped me with everything i need
Mike Aitken
22-03-2025
Google
Kelley and Charlie were fantastic. Quick and easy service. Five stars !
Jason
19-03-2025
Google
Keely realy helped out with last min booking and turned my mistake into a win. Everything else fine - but Keely realy helped and would recommend thanks to!
Arnoldas Blekaitis
19-03-2025
Google
Chris Jennings
28-02-2025
Google
Great customer service from the young lady in store Charlie I would totally recommend to anyone looking for storage to go and als for charlie
dermot batten
28-02-2025
Google
Charlie was very helpful with my query and is a great asset to shurgard she goes above and beyond for all customers
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Tim Nunn
27-02-2025
Google
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Angie Brown
25-02-2025
Google
Excellent service from Keleigh.She’s welcoming and patient taking you through the steps. Thank you
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Anamika Dangol
25-02-2025
Google
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Ester Louise
24-02-2025
Google
If I could give 10 stars I would the young lady Charlie that works in shurgard went above and beyond for me and my mum and I cant recommend the storage more.She built a great relationship with us though out the tour of the building explaining everything in great detail and question we had she answered .Charlie keeping doing what you are doing and I'm sure you will achieve hight
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Eva K (MindFitness Coach)
21-02-2025
Google
Thank you very much from the booking to paying and to Mark and Killy
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Eva Manga
20-02-2025
Google
I had a great experience at the desk today thanks to Charlie. She was incredibly helpful and resolved my issue within minutes. Her kind, patient, and professional approach truly stood out and made a lasting impression. I’m extremely satisfied with the service I received today. Thanks Charlie see you soon!
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hamayun safdar
17-02-2025
Google
Mark and Keely were really helpful showing us around and telling us how everything works. Very happy with the customer service i have received today from both staff members.
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Anas Wali
17-02-2025
Google
Come to move im today keely and mark was amazing , they walked me though what to do their customer service is outstanding. Could mot fault them. Defo will recommend thank you keely and mark
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Tavia Sutherland
14-02-2025
Google
Charlie has been brilliant. She’s was so helpful and informative and very professional.
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Mollie Downing
11-02-2025
Google
I came in with my dad to query about a unit, I wasn’t sure of which size we might need however speaking to Keely was very settling as she knew exactly what sizes to recommend and was extremely helpful. Her customer service was amazing, I felt very welcome and quickly at ease.
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lee downing
11-02-2025
Google
Popped in to enquire about storage being recommended by my brother and spoke with keely who was more than helpfull and was a pleasure to deal with sadly a rarity these days
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Michael Lea
10-02-2025
Google
I began renting a small unit here last week and the customer service from Keely and Charlie has been excellent from the start; they have always been available to help and nothing is too much trouble for them; they are very customer focused. Well done Keely and Charlie, I have been very impressed from the get-go!
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Debra Martin
09-02-2025
Google
Mark was very helpful very professional and great advice on my storage needs
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casey billingsley
09-02-2025
Google
Came to shurgard city airport to inquire about a 100sq foot unit as I am moving an need extra space I was greeted by a guy called mark who helped from find the right space for an affordable price an also showed me the merchandise they have there I will definitely be going back
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Karin Sime
09-02-2025
Google
I popped into your unit at City Airport a couple of days ago as needed to get a quote for a storage unit. I was greeted and welcomed by a lovely guy named Mark.
He answered all my questioned, put my mind at rest knowing how secure the whole unit is. Will be coming back in a couple of weeks to book a unit.
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Casey Corrall
08-02-2025
Google
Brilliant customer service. Visited here recently as we are looking for a place to store whilst moving, was met by Mark who was very welcoming. He showed us around, was very knowledgeable and helpful. The place was exceptionally clean and great price. Will definitely be using this company.
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Jodie Billingsley
08-02-2025
Google
I popped into thr city store today to ask for prices on a storage unit the staff member mark was helpful knew what storage size I needed an the price service with a smile he made me feel at ease I will definitely coming back to city to store with them thanks mark your customer service skill was on point.
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Vidhyasagar Devarapalli
06-02-2025
Google
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David Hampshire
06-02-2025
Google
Had a slight issue with Google Maps sending me to the wrong once I was in reception, charlie could not be more helpful she provided me with a full tour of the building and was extremely detailed on how to store my items once inside the unit .
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Daniel Martin
01-02-2025
Google
Marks customer support was great and really helpful will be thinking on getting a storage locker as soon as I can
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Andreas Mengri
01-02-2025
Google
Mark's customer service was brilliant and he was really helpful.
⭐️⭐️⭐️⭐️Highly recommended ⭐️⭐️⭐️⭐️⭐️
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Richard Gallimore
01-02-2025
Google
Absolutely brilliant service
Mark was very helpful and nothing was to much trouble very professional
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cl c
31-01-2025
Google
Very helpful staff, Keely showed us around and everything really well. Love the fact that you can unlock the main gate and elevator door via an app
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Jason Downing
31-01-2025
Google
I got a unit from City Airport about a month ago. After a few teething problems it was quickly rectified by keely archer. She was so professional and helpful. If all companies had someone like keely then I would be a lot happier dealing with them. Extremely happy with your services
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Atif khan
30-01-2025
Google
Fantastic services
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Abdul Umar
30-01-2025
Google
Charlie and keely gave a+++ service and went above and beyond to help me
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Ashley Mombele
28-01-2025
Google
Very happy they help me the issue that I had I was pleased happy with them
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Rafael Casela
24-01-2025
Google
Mark was extremely helpful and professional and polite and very courteous.
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Hasti Sheth
21-01-2025
Google
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Jason Winter
21-01-2025
Google
Brilliant service, friendly and very helpful staff. Quick and easy set up
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Sue Agyakwa
21-01-2025
Google
Thanks Charlie at City Airport for being super helpful , knowledgeable and patiently getting me set up when the app wouldn’t work. Nothing quite like service with a smile first thing in the morning!😀
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Rosch Ahmed
06-01-2025
Google
Mark has been great checking me in and taking me through the whole process. Thank you Shurgard
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Es Cavalet
31-12-2024
Google
Charlie was very helpful checking us in and helping us find the best unit available. Great service!
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Tony Najjar
21-12-2024
Google
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Mark Jones
17-12-2024
Google
Mark was very helpful. I’ll recommend
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Sharmila Govinde
11-12-2024
Google
Charlie was very helpful and made my day! Thank you 🙏🏽
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Matt Nia
09-12-2024
Google
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peruse aclip1234
07-12-2024
Google
I have found the experience to be much informative, actually fun and very straightforward. Siobhan is absolutely fantastic at explaining everything and a wonderful representation of the company. I cant wait to start using my unit!!!
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Al Monk
26-11-2024
Google
Great customer service from Mark on reception who helped me with a bunch of questions about the service
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Mike Medina
26-11-2024
Google
Great customer service!!!
Spoken with Mark who happily showed me a tour of the place and explained how it all works. E.g payment, opening hours, etc.
Was more than willing to show me more than one type of unit. Happy to be a regular customer here
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Delilah Sugarman
21-11-2024
Google
Amazing customer service from V and team
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John Ortega
16-11-2024
Google
Wonderful staff and friendly very helpful with any questions I asked thank you Charlie
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Virginia Hartwanger
13-11-2024
Google
Very friendly and helpful staff. Went to great pains to show me how to download and use the Shurgard app. Was impressed by how simple and efficient the whole procedure was.
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Colin Richardson
11-11-2024
Google
I couldn’t recommend the London City Airport Shurgard storage site more highly! The manager, Mark, was exceptional from start to finish—his professional yet friendly approach made both moving in and out so easy. The team went above and beyond to ensure I had everything I needed, and the facility itself was always secure, clean, and well-maintained. Fantastic service all around—five stars!
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Yakuza
09-11-2024
Google
Needed some extra space and went to visit other competitors within the storage sector and can confirm Shurgard provided the best service. Visited the branch to enquire about different storage unit sizes in which Mark went above and beyond to showcased different unit sizes from 30Sq ft and above. Both staff were very helpful, friendly, instructions were clear, Mark made the process very simple and stress free in relation to renting out a storage unit.
“Storage unit sizes range from 10 SQ FT up to 290 SQ FT”
Mark was very transparent about costs and add-ons which is excellent. Came at a good time as Shurgard was running a promotion having a £1 first month fee along with a discount on all the different sized storage units available at this particular branch.
Please note that you must pay for the units cylinder lock at £14.90 and must take into consideration that you must pay an additional fee ranging on the amount of insurance cover for your items within the storage unit per month. These are both mandatory.
You can add an additional security lock at your own expense for extra security.
Storage facility is clean, reception staff are vigilant, alert and always keep eyes on security cameras located at prime hotspot locations.
Trollies are available within the sides of the entry points of the building which can help when moving bulky items or multiple boxes.
Times for access are between 6am - 11pm but would say 6am to 10:30pm as you don’t want to incur any additional fees from security.
Entry access is simple, efficient and secure using the app on your mobile device.
All in all I would recommend Shurgard as a company, location and professionalism. So far so good in terms of service and still have my items here so I’m happy.
Would recommend visiting this particular branch and ask for Mark the legend!
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Stella Tafeni
08-11-2024
Google
Very friendly welcome from Mark who was helpful and explained everything to me. Nothing was too much trouble and he showed me example of a unit size as I wasnt sure about. Highly recommend the great service.
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Magdalena Richardson
08-11-2024
Google
Mark was a legend- helping when I wasn’t there in person to set-up a unit.
Thank you!
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al charles
07-11-2024
Google
Mark was super helpful - available with advice about storage options for my items. Supported with the best size unit at the best price. Had a few issues with the previous unit but Mark was on hand to rectify everything. Thanks a lot!
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jose buitrago
04-11-2024
Google
Thank you very much, for all your support today vey ver happy with Mr Mark very good customer service 👍
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N T
04-11-2024
Google
Charlie was amazing. She clearly and professionally explained all aspects about storage. Was very helpful with completing forms online even it was a technical issue on website during our visit.