CUSTOMER REVIEWS

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(4.5) based on 515 reviews
Date
Platform
Rating
Feedback
Google
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Have had a great experience at the Purley Way Croydon self storage. They have a great team there, especially Lewis. He is courteous, polite and always has a smile while providing excellent customer service - a great advert for Shurgard. Nothing is too much trouble and he is always willing to help where he can.
I definitely recommend this site to anyone wanting to store their possessions.
Google
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Matthew was very helpful and communicative in resolving my issue
Google
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The store manager Azeez was amazing
Google
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Google
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Azeez was very helpful and made the move from another storage place much smoother than anticipated.
Google
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Matthew was very professional. Took the time to explain everything and show us the unit which we agreed to sign up for on the spot.
Google
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Azeez was very helpful and friendly
Google
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Google
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Super efficient service
Google
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Helpful and attentive.
Google
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I received exceptional service from The Manager Azeez. He listened to my problem sensitively and came back swiftly with a solution that was very acceptable. I cannot fault the understanding and service I received. Outstanding customer service.
Google
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Promt, helpful and excellent service from Matthew
Google
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Thankyou to Azeez for making this experience really easy and less stressful. 10/10 experience.
Google
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Great service! Thanks azeez good job
Google
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Another quality service from Shurgard. Azeez was very professional, kind and patient. Very knowledgable and confident.
Thanks Azeez.
Google
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Had the pleasure of meeting Lewis at the Purley way branch, I only needed a few boxes, we had a great conversation! A real asset to your company.
Google
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I had a dilemma with timings and all the Shurgard staff I dealt with along the way were excellent! Azeez was a stand out, showing great reassurance, solution orientated and with needing to say stellar service. Thanks Shurgard Purley Way for an excellent experience.
Google
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Google
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Amazing
Google
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Very helpful and friendly
Google
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Great deal on 50ft storage unit.. 👏 👌
Google
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Great service, not the first time I have used Shurguard storage.
The gentleman was very imformative about the contract and app service to access site, also showed me the storage unit before I made a decision.
Would recommend this site to anyone.
Google
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I was served by Azeez, firstly thanks for a great and smooth service, he found me a great deal that fitted my affordability and everything went as he advised, based on comaprison to other local competitors not only was the price great but the service was excellent. Would definitely recommend.
Google
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Clear sign up process and very easy
Google
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Wonderful customer service from staff member Lewis at Purley way very quick to sort out any issues. Very polite, courteous and friendly. A credit to the company.
Google
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Matthew was so helpful in finding us a unit and setting me up on the app. Very easy and happy it’s all sorted ready to move my stuff in! Thank you
Google
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Lewis and Jonathan from the Purley way branch were really helpful. They made me feel like I didn't have to do anything. Thank you guys
Google
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Excellent service on the day, and super easy online booking process. I was assisted by Matthew, who was especially extremely helpful and made the move in a seamless process. 5/5 recommend!
Google
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I received a great service throughout my registration process. The storage is very clean and safe. I would recommend it to anyone needing some extra space to store anything.
Google
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We stored surplus household goods for 2 years after downsizing. Shurguard Purley Way is very well-designed and managed and spotlessly clean. Security is tight and we found the manager to be courteous, efficient and helpful,
Google
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Very friendly, would highly recommend 😊
Google
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Love the quite ambience and cleanliness of the place. Definitely recommend 👌
Google
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Such a quick and easy process to sign up!
Google
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Loved it!!!
Google
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Google
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Mathew has been really helpful and kept us well informed of all the policies. He has shown us around the storage and how user friendly the Shurgard app really is.

Thank you
Google
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Matthew was incredibly friendly, informative, helpful and professional. So happy with the customer service and the modern facilities. Thank you Matthew!
Google
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Clean well kept units (in great working order ) with bright lighting in corridors and the units. Access until 11pm at no additional cost. Cctv. Trolleys. Nice and safe.
Google
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Google
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Google
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Google
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Google
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Great place. Friendly team.
Google
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John was an absolute diamond, I cannot stress how professional and helpful he is. A credit to the company.
Google
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Thank you Matthew for making transferring my unit over so simple! Since August I have now moved from the Norbury branch to Purley Way, had the right sized unit, even assembled 6 shelves in it! Now I don't need such a big unit at this point, I have downsized and it was just easy peasy!

Oh and if anyone is wondering, the units are clean, it's all secure and I have felt safe coming to collect stock up to their 11pm closing time over the months. Other unit holders frequently say hello!

Thank you
Google
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I had the pleasure of Lewis at Purley Way store he WAS just FANTASTIC he talked me through all that l wanted to know gave me good advice to! 👍🏽
Google
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We got a storage unit here last most where we moved our house into as we are having building work done and it is brilliant. The most practical thing is that you don't even need a code, you've got an app that can just allow you to open doors;
Google
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Azeez spoke to me in the phone and talked through all of my options in detail, great guy. Then choose to go with the Bow branch and was guided by Chad who took me through all the paperwork and gave great advice.

Both were patient, accurate and supported me to make solid decisions. I have a neurological condition, so them taking their time to explain things to me was SUPER important and inclusive!

Shurgard delivered on professionalism, courtesy, kindness and price.

Would highly recommend
Google
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Absolutely outstanding service from the lady at reception today and over the phone. She was very understanding and knowledgeable and did everything in her power to ensure a smooth transition of a otherwise very stressful upcoming move. The gentleman at reception also had fantastic interpersonable skills. They are an asset to your business. Thank you. Here is the 50sq ft pic storage.
Google
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Very friendly and accommodating. Helped during a very stressful situation. Created an environment in which speaking to him was like speaking to a friend. Keep it up and you’ll get far. Thank you Damon :)!