Customer reviews Review Policy

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(4.7) based on 1118 reviews
Date
Platform
Rating
Feedback
Yu Flora Chern 24-10-2026
Google
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⭐⭐⭐⭐⭐

Excellent service and very efficient overall! Brian was extremely helpful and professional over the phone. The whole process was smooth and well-organised. Really appreciate the great customer service. Highly recommended!
Kevin Swindells 19-10-2026
Google
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The storage unit was spotless, the site is very secure, rental is good value, and Daniel on reception couldn’t have been more helpful. Highly recommend
Gello Nel 16-10-2026
Google
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Great experience with this branch, Daniel was amazing, extremely helpful and patient with me, made the whole experience very smooth! Keep it up guys!
Kawser Alam 09-10-2026
Google
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I had an excellent experience with the customer service. A special thanks to Denial Omor for providing outstanding service! He was incredibly helpful, professional, friendly, and attentive. His excellent customer service made the whole experience smooth and enjoyable. It’s always a pleasure to deal with someone who genuinely cares about customers.

Thank you, Denial, for your amazing support. Keep up the great work! Highly recommended! 👏
Marquis 01-10-2026
Google
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Omar was brilliant with the moving process
Raj 22-09-2026
Google
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Been using this storage in depford. I want to mention a staff member called Omar. Omar is very helpful and friendly, when ever I have a question or help is needed is very professional and friendly. He's made the experience great here.
Stevie Lewis 18-09-2026
Google
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Esan Larry 16-09-2026
Google
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Daniel and Omar were very helpful with my move in. Excellent staff and great facility
Lewis C 16-09-2026
Google
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Great experience, excellent customer service. Daniel was excellent.
Emma Hutcheson 14-09-2026
Google
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Despite having many issues previously with this branch, today I was helped by Daniel, who was the most helpful staff member I have interacted with! Was happy to listen to what i was saying and helped out, which was a pleasant surprise! Would 100% be happy to interact with him again
sidsays fickdich 11-09-2026
Google
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Daniel was friendly and helped me through the move out notice process and helped me with providing movers information. It made easy for us
P H 11-09-2026
Google
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Enrico was very helpful to make sure that I got the best deal possible with the rental and made it very easy and straightforward to complete the process.
KE TV 09-09-2026
Google
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Great service from Omar he helped me set up my app and showed me how to use it !
Aleksandr Simachev 07-09-2026
Google
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Great experience at Shurgard! Farid was incredibly helpful, explained everything clearly and made the whole process very easy and straightforward. Excellent customer service from start to finish. Really appreciate all the help, highly recommended!
Darling 04-09-2026
Google
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Excellent service - Farid and Daniel went above and beyond! Thanks so much x
Katya Métay 03-09-2026
Google
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Super helpful staff on the service desk, Daniel and Farid! Offered me some tape and friendly service :)
Mohsin Ismail 01-09-2026
Google
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Absolutely good service Mr Daniel he was very helpful and friendly really recommend anyone comes to get the unit here,
Trevor Berridge 17-08-2026
Google
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Quick, informative, all questions answered clearly. Excellent.
Served by Farid.
Kaylon Idini 14-08-2026
Google
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I popped in today to sort out my storage unit and I must say Omar, wow what help he was going above and beyond to help me and really made my day much better, THANK YOU OMAR
terry mitchforth 12-08-2026
Google
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Extremely friendly and helpful staff. Very quick and efficient process, would definitely recommend!
Enock Mubiru 11-08-2026
Google
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Received great service from Omar and the team. Helped set up my app and made the process very easy for me. Amazing!
Denise Ciullo 28-07-2026
Google
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Thank you, Farid, for showing us around and answering all our questions. Very kind.
We loved the intro offer.
Paul Marks 27-07-2026
Google
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Mia Mack 23-07-2026
Google
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Today I visited Deptford Shurgard storage and the best experience. Keely was an exceptional professional. Best customer service ever!
Shyra Sagun 23-07-2026
Google
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Grabbed packing supplies at the Shurgard Deptford location and Keely was very helpful and very friendly. 😇
Ramsey Marrouche 20-07-2026
Google
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Lovely and friendly staff!
Cathie George 19-07-2026
Google
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Very friendly staff, all of them were chatty and helpful whenever I had a question. Thanks to Farid, Chaice, and Georgia for being great employees, Shurgard should be proud of their dedicated staff.
Chris Kell 14-07-2026
Google
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I had never used a self-storage facility before, and the staff were very helpful - especially Omar. In the end, using the app, it was easy to do everything - it just took a bit of getting used to the tech. Can recommend.
John 29-06-2026
Google
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The Online Contactless Booking Service Was Straight Forward. The Staff at Deptford Shurgard are Polite & Down to Earth
Laura Guerrero 23-06-2026
Google
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Patrice was super helpful fixing an issue (mistake of mine) when making the booking. Super happy with her help!
Juliet Kwarteng 23-06-2026
Google
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Farid and Georgia were extremly helpful and polite. pure professionals of Stoage.
Rellz does it 11-06-2026
Google
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10/10 Customer service, was very kind and welcoming
raj adityan 09-06-2026
Google
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Brandon from Shurgard Deptford was quick to help and explain everything I needed to know to have to smooth experience! And the prices are shockingly low, and I would 100% recommend.
Miguel Angel Duque Ocampo 04-06-2026
Google
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Excellent service provided by Farid.
Lidia Prestipino 04-06-2026
Google
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Georgia has been very helpful in setting up the rental unit for me. Well done!
Cristian Picior 02-06-2026
Google
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Georgia is great
TheAdriel99 26-05-2026
Google
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Popped in to make enquiries. Met Alex. He was quite receptive and willing to help. He talked me through prices & current offers. Showed me a storage unit that could potentially suit my needs.
Brilliant customer service.
赵沛林 24-05-2026
Google
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thank you brandon and farid
Rahul Prabhakaran 21-05-2026
Google
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Farid was very competent and got us started quickly. Very easy to do business with.
Stephen Bushill 20-05-2026
Google
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Professional and friendly service from Farid
Wiktor Bogdański 19-05-2026
Google
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Garuda was very helpful and took time to explain, great customer service. He’s colleague , not so much
Ryan Ongcoy 08-05-2026
Google
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Farid and his colleagues were extremely helpful and clear with their instructions to help me with my unit.
Pablo Bishop 08-05-2026
Google
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Farid is an excellent Asistant Store Manager. Got a good deal and saved some money on a transfer. Thank you Farid
Samuel Jones 06-05-2026
Google
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Good place for storage and good customer experience! Farid is very helpful and happy to assist with all questions
Eric Mac 02-05-2026
Google
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Great staff
Julian Giraldo 29-04-2026
Google
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Was dealt with by Farid, really hrlofull and explained everything perfectly
Mac dad Sesay 27-04-2026
Google
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Farid was excellent at his job and I will recommend Him for all deals
Que 24-04-2026
Google
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Farid is a great help at the storage
Clovis McEvoy 22-04-2026
Google
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Fast and friendly service from Georgia and Chase
David Musgrove 19-04-2026
Google
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Farid was friendly, professional, efficient and accommodating. Excellent service.


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award GRESB Real Estate 2026 Member of  BEL ESG