CUSTOMER REVIEWS
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Google
Shurgard storage service is absolutely amazing. The ease of renting a storage unit is amazing. It’s easy, quick and fast I was able to move in my things on the same day of signing up online. I really like the self service of the entire process, I didn’t have to see anyone in person or go through a phone call to start using my storage unit. Accessing the unit is also easy with the app and the being able to access the gates using the app with Bluetooth. I have also had a chance to speak to the staff and can happily they say are kind and easy to reach and to talk to. All in all it’s a great service provided by Shurgard. Highly recommend their service.
Google
I dropped by unannounced on Saturday afternoon and asked if I could see a unit so I could gauge the size; I had tried another facility earlier in Sunbury but the experience didn't instil confidence.
I was escorted around the facility by the very helpful "Catia", she appears to run the entire facility herself.
All of my questions were answered in full and based on what I saw and Catia's positive testimony regarding company policy and procedure, I decided on the spot that this was where I wanted to store my "stuff".
I signed up for a unit to start the following month; I've just seen it and it's better than the one I was originally shown by Catia (I was already impressed with that one).
I had no issues using the electronic access via the phone app and feel confident in the security of the facility.
I was escorted around the facility by the very helpful "Catia", she appears to run the entire facility herself.
All of my questions were answered in full and based on what I saw and Catia's positive testimony regarding company policy and procedure, I decided on the spot that this was where I wanted to store my "stuff".
I signed up for a unit to start the following month; I've just seen it and it's better than the one I was originally shown by Catia (I was already impressed with that one).
I had no issues using the electronic access via the phone app and feel confident in the security of the facility.
Google
Catia was super helpful at the Hanworth location, she made sure everything was in place before I arrived to sign my contract in order to minimise wait time as I was on a tight schedule. Highly recommended, in fact the Manager, Afonso was also super helpful on my next visit to my unit. Both went above and beyond in order to help me in the best way possible.
Google
Lovely staff on site, Catia and Alfonso were really friendly. Site nice, big and clean.
Google
Good customer service very happy. Thanks catia
Google
Google
Afonso and Catia were a great help today made things very easy for me and were overall very helpful and friendly
Google
Afonso was great and very helpful
Google
Very comprehensive service. Catia competent and assured and very toroihh
Google
The team were very polite and very helpfull would recomend. The ease of use is great.
Google
Afonso was very helpful. He dealt with our query promptly and resolved all issues.
Google
With a warm welcoming, super friendly and very flexible to my requirements. Showing me around and being sure I got the best one from the ones available. Happy with my choice! 👍🏻 thanks Afonso
Google
Catia Viera Wow you was a Massive help at Shurgard today.Anything I asked Catia was addressing kindly and professionally. Catia addressed update of our account at American Airlines at LHR.Pointing me in the correct direction in regards to App which was a massive help.Catia thank you so much Shurgaurd have struck Gold when employing you. # 100 EFFORT
Google
I needed a storage solution at very short notice, Alfonso and Val at Shurgard Hanworth were able to help me straight away and solved the problem I was facing. Great customer service, 5 star service all round.
Google
I had a great experience at Shurgard Hanworth thanks to Afonso. He was incredibly helpful, professional, and made the whole process smooth and stress-free. Excellent customer service — I highly recommend speaking to Afonso if you need any assist!
Google
Sophie is an excellent store assistant who goes beyond the mile to support the customer.
Google
Google
Extremely helpful and knowledgeable,respectful a model for all employees
Google
Alfonso was great and helpful. He corrected the contract which the central service centre hadn’t and retained my business. Lovely young gentleman
Google
Afonso was super helpful (and patient!)
Much appreciated!!
Much appreciated!!
Google
Scott was very helpful with transferring my storage
Google
Alfonso was very helpful. Thank you!!
Google
Almost was very helpful. He went out of his way expkain how the registration process works and showed us how the place operates, how to download the app and so on. I would certainly recommend shurguard to others.
Google
I need a space to store some things and after walking into Shaw guard and speaking with Alfonso he made me realise how easy things were to end Storage a few Clicks on the keyboard and showing him my license, it was done. 240 ft.² direct Access for some as I want perfect. No dramas, was explain the rules and good housekeeping shown how the gate works, shown how the locks work in the roller doors and we sorted.
Thanks, Alfonso Great job 👍🏽
Thanks, Alfonso Great job 👍🏽
Google
Afonso was such a great help, the best customer service given. He helped us with any queries we had and was really fast at solving any issues we faced.
I would recommend this self storage because of the amazing customer we received from Afonso.
I would recommend this self storage because of the amazing customer we received from Afonso.
Google
Super easy and quick to book. Staff are great, val in recaption was super knowledgeable and helpful. Highly recommended
Google
Google
Great service đź‘Śand helpfull people
Google
Google
Great service received by Alfonso. It was quick and easy to set up and rent a storage unit. Access is easy and everything is on an app which is handy. Many thanks!
Google
Google
Alfonso was very helpful and patient . Highly recommend the site and him .
Thank you for the guidance and assistance!
Thank you for the guidance and assistance!
Google
Alfonso , went above and beyond to help us with our storage and did everything we asked and more.
Google
Get help from Afonso, got very detailed information and great experience!
Google
Afonso was amazing, great customer service and very welcoming. Gave me a tour and I feel secure with all the transparency with payment etc. Thankyou !
Google
Met with Afonso who was very helpful. Clean and tidy storage units. Recommended đź‘Ť
Google
Thank you Alfonso for being so helpful and patient with my storage move. Highly recommend
Google
Great service explained everything clearly and concisely so aware of all costs and options up front. Cheers for your help Paul, very much appreciated.
Google
Just rented a storage unit and was served by Afonso, what an amazing service. Highly recommended great lad
Google
Val and Al are great, highly professional customer service
Google
our first experience dealing with Shurguard Feltham, Val assisted in every way possible in a very professional manner, the task of storing our many items made easy, thankyou again for you making it all easy, the true meaning of good Customer Service !
Google
Alfonso was very helpful with the sorting out of the unit we were wanting to rent. He was a pleasure to do business with
Google
Val was great new exactly what I needed made it quick and simple.
Google
Alfonso was really helpful - especially when closing my account, and access to the site was very easy using the App.
Google
When we arrived got great service straight away from Val. Top bloke
Google
Great service and help with getting us set up. Val thank you
Google
Val and al helped me out immensely when i had a few difficulties with my account…amazing customer service.
Google
I was attended by VALTER very polite and it helped me a lot for my first time renting a storage. I recommend everyone who lives near Heathrow to rent with him. Thank you.
Google
Google
Great service from Alfonso
