CUSTOMER REVIEWS

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(4.7) based on 415 reviews
Date
Platform
Rating
Feedback
Google
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Allways a very good customer service, thanks to Shan, very helpful today to solve things
Google
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Shan the branch manager is fantastic. Extremely helpful, pleasant and cheerful guy.
Has excellent storage knowledge and he provided me with excellent advise and service. Excellent job Shan
Google
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The store manager Shan has been so helpful on the call and in person. The service has been 100% spot on. Thank you Shan for helping me secure a unit in Watford. 100% recommended.
Google
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See John and Phoenix as the best customers you can ever ask for and they should be promoted for a bonus or next level of management.
Google
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Fantastic help and service from the manager Shan. Excellent customer service
Google
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FRIENDLY SERVICE FROM SHAN. VERY HELPFUL AND PATIENT. GOOD SITE WHICH IS CLEAN AND SEEMS SAFE. EXCELLENT SO FAR
Google
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Shan the manager has been fantastic. He helped us whilst we are moving house and his service has been second to none. Lovely guy and fantastic customer service. Well done Shan
Google
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Excellent experience with the Store Manager SHAN. Very experienced and knowledgeable.
He helped me with my move out process and refund. Will definitely return to Shurgard Harrow mainly for SHAN'S service-fantastic
Google
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Thank you Shan for your assistance today and helping me sort out my payments. Lovely guy and very helpful
Google
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The manager Shan is a star. Very helpful, polite and happy. Showed me a unit that works for me. Excellent quality of service.
Google
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Really impressed with the service at the harrow branch. Shan was super friendly and helpful and showed us round. We had a lot of questions for him but he gave us lots of his time to make us feel at ease with everything during a difficult time. Well done!
Google
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Amazing service from the branch manager SHAN. Has helped me and provided me with excellent advise and fantastic service.
Google
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Shan has been amazingly good. Very happy with his service. Clean site and easy to navigate
Google
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Great, helpful service for store manager Shan who helped me book a unit in Edgware. Excellent customer support
Google
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Thanks to the manager Shan who helped me secure a unit in Edgware. Great service and very helpful
Google
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Fantastic service ,very help staff always willing go the extra step to assist. This is my third storage room, which is super convenient for soring our possessions around whilst decorating .
Google
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Thanks to the store manager Shan for helping me set up my unit. Fantastic customer support
Google
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Shan has been very helpful in setting up my unit in Watford. Very quick, efficient and helpful
Google
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Thanks to the manager Shan who assisted me when I lost my keys for the unit. Great service and friendly manager.
Google
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Shan is a great manager, very helpful and gave me excellent advise regarding my storage needs. He was bombarded with customers and calls when I was in and he managed them all like a pro! Great service Shan
Google
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Fantastic service from the store manager Shan. Helped me secure a unit amd gave me very good advice. Very helpful and knowledgeable manager. Very well done Shan
Google
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Great service from the manager SHAN good guy and helpful
Google
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SHAN has been super efficient in helping me transfer from another store. Excellent customer care. Fantastic guy!
Google
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The actual storage units could do with repairs throughout because customers are not very careful when it comes to using them or trollies!

The lifts also need looking at as on the ground floor there are two keypads for entering your code, one outside each lift, but only 1 lift 'call' button, which is really annoying when there are more than two persons attempting to use the lift!

All that aside I really must recommend the young lady that works there. Unfortunately, I cannot remember her name, but she is extremely helpful, kind, knowledgeable, and patient and more than willing to lend a helping hand if needed.

I cannot recommend her highly enough nor thank her more for the help she offered me.
Google
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The Staff at Suregard Hatch End were always polite and friendly. They talked me through what I might need and showed me a few units before I signed up, which really helped me choose the size unit I required.

I managed to get a month for £1 which was really good, and a deal on the unit I booked, so it was reduced for the following months.

I found it easy to access and was always able to park outside even though the car park is small at this facility, compared to other Suregard warehouses.

I will definitely consider using the facility again.

All good.
Google
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Klaudy has been an absolute dream, from when I started my rental 2 years ago, she has made my transfer process so easy she is really helpful and delivers excellent customer service! Thank you
Google
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Google
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Claudina and Mandy were very helpful and informative
Google
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Good service Klaudy thanks
Google
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Google
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Klaudy is honestly the best member of staff I have come across at Shurguard. Very helpful, attentive, kind, reassuring and does an amazing job alone! Honestly she’s heaven sent and I’m so glad I got to meet such a lovely lady
Google
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Google
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Recently rented a unit at the harrow location. From initial phone call right through to meeting with the store manager to be shown around I had a great experience. It’s my first time renting a storage unit so naturally I had a lot of questions but the store manager was kind and patient enough to answer my questions, show me around and set me up with all I needed. Highly recommend the Shurgard and especially the Harrow location!
Google
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Went to look at size of storage and to reserve one. Friendly and helpful staff.
Google
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John and Klaudy are so human and so helpful. They went extra mile to help me. Thank you.
Google
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They provided great service! The lady from reception was friendly, professional and polite! God bless her!
Google
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Amazing self storage.
Lovely team and very helpful.
Klaudy was amazing and really looked after my needs.

Strongly recommend this storage
Google
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Google
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Came in to get some packaging and were welcomed by Phoenix and Klaudyna.

They were happy to show me some unit sizes which was useful as I may need to rent a unit for some house renovations.

Would definitely recommend to a friend as they have very good promotions for the first month and reduced rates depending on when you book the unit.
Google
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Recieved great service from Phoenix. Thank you
Google
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Google
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Google
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Very friendly staff, Phoenix and Klaudyna helped me to find the perfect size unit at the best possible price. Will definitely recommend to other people.
Google
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Google
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Great Service from Klaudy
Google
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Google
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Great experience. Thank you!
Google
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Google
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Perfect t job
Google
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Fantastic service from Chris….really helpful and saved me a lot of money! Thank you Chris