Customer reviews Review Policy

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(4.7) based on 581 reviews
Date
Platform
Rating
Feedback
Farhan Arshad 16-10-2026
Google
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Thanks Nadia for sorting this quickly & professionally. Thanks again
Joan Njogu 15-10-2026
Google
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Harrow store is very clean and I received very good customer service from palak
s solomon 15-10-2026
Google
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Store is too clean and easy to do process. Nadia and palak is amazing.
Richard SCOTLAND 13-10-2026
Google
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Nadia is amazing ti hekp me
aa aa 13-10-2026
Google
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Palak is very helpful to setting up app.
Nadia Habib 11-10-2026
Google
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Helpful staff and good offers.Very clean storage.
Daniel Ray 13-09-2026
Google
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Geeta Dave 17-08-2026
Google
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Nadia was superb today helping us with price.
Matt Munro 14-08-2026
Google
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Nadia provides us outstanding services today.
Breda O'Shea 13-08-2026
Google
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Nadir and Palak was amazing today.
Priti Odhavji 10-08-2026
Google
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Nadia was outstanding today helping me app and other bits.thx for outstanding services
Badar Zaman 06-08-2026
Google
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Nadia provide us outstanding services today and gives us best rates.will definitely book online once my delivery dates are finak.Thank u Nadia
Taj Mehmet 14-07-2026
Google
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Nadia was super helpful with helping me online contact thx to her
Christopher Frearson 03-07-2026
Google
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Nadia was excellent tiday
Ernesto Di Fenza 22-06-2026
Google
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The storage was very easy to access during the opening hours and no issues with storing my things there. Staff were always helpful whenever I had a query. I would use this storage again in the future.
Adam 20-06-2026
Google
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First time I came the office was closed and we had to wait for 2 hours for someone to show up. Once they did, Magdalena was an absolute star. Explained the process, showed us empty unit and we signed up next day.
Mayur Odhavji 18-06-2026
Google
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Abbas was really helpful, everything was simple
Valentin Georgiev 10-06-2026
Google
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Nadia outstanding service
Anna Jonczyk 07-06-2026
Google
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I have had a very good experience with Shurgard Harrow especially a young gentleman called Abbas, and a lady called Nadia. They were both very helpful, understanding and compassionate towards a very difficult and stressful situation that I was facing.
Thank you.
Umaymah Aduli 05-06-2026
Google
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Very friendly member of staff showed us around (sorry, didn't get your name!). He did his best to find me a unit with a good amount of lighting and got us through the booking process efficiently, even though my details weren't on the system at first. Good prices for the units too!
Mumtaz Bare 04-06-2026
Google
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I was helped my Nadia who guided me the whole way through out and was friendly the entire time. Very trust worthy
Kanav ɴᴏᴛʜɪɴɢ 03-06-2026
Google
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Nadia was super helpful.
Eray Ozcan 02-06-2026
Google
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Abbas was very helpful and efficient
Ferhad D 26-05-2026
Google
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Palak is very helpful and knowledgeable person
Kopano Mholo 07-05-2026
Google
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Darren Nadia and palak really saved my bacon today, they turned a bad situation around. What a fantastic team
mihaela mocanu 05-05-2026
Google
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Palak is very helpful to making a new contract.i am using first time storage.
Infinity 05-05-2026
Google
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Amazing services
Palak
Fatema “drwaljifatema” Walji 03-05-2026
Google
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Thanks Abbas for the helpful advice and assisting in our storage unit reservation.
hussein bandali 03-05-2026
Google
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Abbas was great, very helpful
shawbo mado 28-04-2026
Google
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Nadia was super helpful with our two contracts.she help booking online but she shows us everything before booking.very good services.
Monica Singh 23-04-2026
Google
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Very happy with today’s service! Thank you Abbas
Ghada Kanaan 15-04-2026
Google
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Palak is very helpful for making contacts.
She is very knowledge and kind
Parveen Zaman 13-04-2026
Google
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Nadia was superhelp ful today.we got great service from her.thx nadia
Jennifer Gm 30-03-2026
Google
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I had a very good experience at Shurgard Harrow thanks to Nadia. She was extremely helpful, friendly, and professional throughout the whole process. She made everything easy and stress-free, answering all my questions and making sure I understood everything clearly. Excellent customer service highly recommend!
jatin patel 27-03-2026
Google
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I had a great experience at Shurgard Self Storage Harrow. The customer service assistant, Emma, was absolutely brilliant. She provided all the information clearly from beginning to end, explained how to access the unit, showed me around, and guided me through the whole rental process. She also explained the timings and made everything very easy to understand. Ema was extremely helpful and professional throughout. Highly recommend!
Shafiq Mohammed 26-03-2026
Google
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Emma is very good and professional, she has been very helpful. The store is very clean and good prices.
Frankie Smith 26-03-2026
Google
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Very helpful team.
Amazing service from Keri-Ann, Emma and Nadia.
Thank you
Gary Smith 24-03-2026
Google
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Palak and nadia ia very helpful for setup applications and moving process.
Ms.Dinaaa 17-03-2026
Google
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Today I was served by Nadia, she was friendly, very helpful and informative. She showed me how to use the App and how to access the lift and find my storage Unit. Thank you so much for your help! :)
Tim James 17-03-2026
Google
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Nadia is amazing to help us with app
Laura Gyerko 15-03-2026
Google
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Nadia was super helpful with our move in today.thxnadia
Dev Bist 26-02-2026
Google
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Wonderful experience at Shurgard Harrow. Staff member was very helpful showing around the site and ensuring everything works correctly, booking in was incredibly smooth and communication has been excellent, could not fault it one bit. Highly recommended!
andrea ganpat 22-02-2026
Google
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Abbas is a great asset to Shurgard. He is an exemplary employee who goes above and beyond his role to assist customers; is always friendly, courteous and professional. I am in the latter years of my working life and it is refreshing to see enthusiasm and compassion in younger staff. Abbas is exactly the type of team member that Shurgard should be aiming to retain as it will be a sad for Shurgard if and when he decides to change employer and of even greater disappointment for customers. With Abbas' work ethic and helpful nature, I hope he goes far in life and shows that it does pay to be a nice. Thank you 👏🏽
Houshang Abedini 20-02-2026
Google
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The best service ever-
Keri-ann was helpful
Polite, extremely knowledgeable.
I had to change unit and she managed to find me the best available price
Highly recommended
Nitin Makwana 08-02-2026
Google
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Straightforward process and very helpful staff
Sandra 04-02-2026
Google
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Excellent customer service from Kerri-Ann, Abbas, Emma.
Bianca Divile 04-02-2026
Google
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Shugard and Keri made me feel right at home from the moment I arrived. Their warm smiles and genuine helpfulness put me totally at ease, turning what could’ve been a chore into a breeze. Couldn’t recommend them more—such a welcoming vibe!
Vinoth .k 04-02-2026
Google
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Price and service all so good
nicole_c 03-02-2026
Google
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A big thank you to Keri-Ann and Emma in Hatch End who have been very caring and very kind în addition to being very professional. A rare find in today’s world. I hope that share their knowledge and attitude because they are role models!
Victoria Manning 03-02-2026
Google
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Abbas at Harrow Shurgaurd, is very friendly, polite and professional. Answererd all questions fully. Gave all needed information. Easy and pleasant experience. Thankyou


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award GRESB Real Estate 2026 Member of  BEL ESG