CUSTOMER REVIEWS

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(4.8) based on 683 reviews
Date
Platform
Rating
Feedback
Google
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Friendly and explained the procedures well!
Google
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Excellent Service. Kind, polite, and helpful, Thank you Reon.
Google
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Google
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Great service from Reon
Google
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Fantastic service - goes above and beyond expectations. Both during move in and check out, the staff was extremely helpful, friendly, and went out of their way to assist me. Would love to give a special shout-out to Reon, who really helped and was fantastic - he made everything easy and was spectacular in the way he went out of his way to assist me. That being said, all staff encountered (Crystal, Zayd) were also amazing. Will definitely recommend this to friends and family.
Google
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I received very good service and I was happy with my choice.
Google
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Rein was very professional and I couldn’t have asked for better help! Thank you!
Google
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Greqt service by Reon
Google
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Friendly, Fast and easy all set up in 5mins..
Google
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Google
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Very helpful and looking out for the customer’s best interests, customer service is very quick and easy.
Google
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Great service, great prices, great storage. Crystal is a star!!
Google
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Really helpful staff,gave me information I needed and a good price
Google
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Amazing place very welcoming and very secure
Google
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Great team very friendly and knowledgeable
Google
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Google
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Hamdi was amazing and really helpful!!
Google
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Staff is very helpful (all of them) the lovely lady that helped me when I was there, her name is Hamdi. Thank you.
Google
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Was great service and dedication from Reon and Hamdi !
Google
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This is the best storage facility! Reon was incredibly cheerful and very patient with all my requests. He went above and beyond to make sure that I was completely happy with my unit. He made me feel so valued as a customer even after showing me 3 different size units to ensure I was totally satisfied with my selection. Both Reon and Crystal were smiling and in a good mood the entire time. I could tell that they made a really good team because Crystal happily managed all the other customers while Reon was being a complete legend updating my contract. Also easily accessible from the station. I highly recommend to everyone to use this Shurgard!
Google
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Crystal and Reon were great. Explained everything clearly and showed me round. Helped me pick the most appropriate storage unit for my needs. Great experience!
Google
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Thank you very much for the customer service they are amazing because I was struggling with my number forget always and they helped me with the update time this guy said amazing they take time to help you they are very very helpful I just want to say thank you very much
Google
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Reon was a massive help. I’ve never met a person so extraordinary and so helpful. He swiftly helped me with changing the locks on my locker and eased my stress around making an urgent logistics target. Much appreciated, five stars!
Google
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Great management here. It's super clean and the staff are really friendly
Google
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These guys are the most professional and mmm ost hospitable people in the storage business and be at ease that your goods are in safe hands, very very lovely people and the best service in the universe.
Google
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Brilliant girl great help highly recommended thank you crystal
Google
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For storage & securing your stuff and belongings considering location-wise accessibility, highly recommended. Likewise, the management Reon with staff are approachable, professional, helpful, friendly, and gives reliable &relevant information one needed to know upon handling the key and signing the agreement. Storage environment have wide dimension in terms of floor plan for manouvering trolleys within while loading stuff as well as very well kept clean, orderly and organize. Thank you and truly appreciate,
Google
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Great service from the management team here. They explained everything well and are very approachable. You have your own key and access which seems super easy as well
Google
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Crystal was extremely helpful in getting everything sorted!
Google
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Kapil is a 5 star employee! He was extremely helpful when I needed to correct my unit & reserved rate. Big recommendations!
Google
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Highly recommended! Great storage units, with good variety of sizes and good value for money, in clean and well-maintained facility. Easy Access - either drive through or loading bay. Good big lifts. Extremely helpful, professional, and friendly staff who go out of yheir way to assist customers. Set up and closure us easy, but the central billing system needs some attention.
Google
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Polite and efficient service from Crystal!
Google
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Great store!! Got everything sorted out so quickly, and very friendly service by Crystal!
Google
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I have been with Shurgard from years and I have never ever experienced such a polite and professional manager heads up for Kapil. He helped me with the unit transfer and set up my Shurgard app.
Google
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We are really happy with the service provided to us today. Went in for a unit transfer and was helped by Kapil and Zayd. Great experience
Google
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Came to change my storage unit today. Kapil and Zayd were very friendly and helpful
Google
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Great company, lovely staff, thank you Kapil and crystal.
Google
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Kapil was an amazing help and took care of every step of securing the perfect unit. I would highly recommend the storage solution. Very clean, and the staff are amazing.
Google
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Kapil helped me getting the best storage on the ground floor and helped me setting up the app. Good lad
Google
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Great service at Kensington Shurgard.
Crystal and Kapil were super helpful.
I now have great storage and easy to get to. Highly recommend this branch to anyone.
Google
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Crystal is a really kind and friendly! A lot patients with me and full passion and smile on all details! Find her!
Google
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Great location. Friendly staff 👍🏼
Google
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Google
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Thank You Alex for being a great host
Showing me around when enquiring about the storage spaces.
Google
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Incredibly clean, and perfect to store goods, wasn’t too expensive for what you got either, once you’ve bought a lock for £15 that’s all you need, only you have the key.

Overall this place was perfect for me.
Google
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Excellent customer service by Kapil. Highly impressed
Google
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Great customer service from keenan highly recommend
Google
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Keenan, lovely professional approach with his client's, spot on employee, lovely dealing with him at the storage unit
Google
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Great space recommended in the Notting Hill community. Super customer service from Crystal - above and beyond.
Google
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Annette is such wonderful person! She explained everything efficiently.