CUSTOMER REVIEWS
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Google
Very friendly and helpful staff.
Google
5 Stars to Ray who has been incredibly helpful upon all visits to the unit. Super friendly, helpful and goes above to assist you. Exceptional customer service.
Unlike management who unfortunatly would recieve zero stars for thier incompetence in booking a unit fit for purpose. Someone give Ray the job!
Unlike management who unfortunatly would recieve zero stars for thier incompetence in booking a unit fit for purpose. Someone give Ray the job!
Google
Google
Amazing customer service. I spoke with a very nice guy on the phone named Bobby, and at the Kingston (London) branch I was helped by another great guy named Ray. Everything was smooth and professional. Cheers.
Google
Super friendly and great service , love this group!
Google
Very responsive and helpful, thank you Michelle in particular
Google
Wicked storage Space and reasonably Priced..
Awesome staff too.... 🙏💚🙏
Awesome staff too.... 🙏💚🙏
Google
Staff deserve a pay rise!!!
Despite Shurgard company restraints - Staff are the epitome of Customer Service!
Despite Shurgard company restraints - Staff are the epitome of Customer Service!
Google
Came in to enquire about some boxes,Michelle helped me out and told me about promotions,and i walked away with about 10 medium boxes,she also spoke to me about storage and i will definitely have a think thank you michelle
Google
Great
Google
Ray was very helpful, solved a big problem with sign in, made life a lot easier and ticket
Google
Ray and Michelle are a wonderful team at Shurgard Kensington. They both made a stressful situation so easy. They walked me through the process of using the storage facilities. I definitely recommend using this location for anyone needing storage. They are awesome sweet genuine people.
Google
Great customer service, every time I need anything, they reply straight away. if I have any issues or need help, they go above and beyond to sort things our. Thank you!!
Google
Brandon & Ray were very helpful today.
Thank you so much. Just need a coffee machine and a sofa!
Thank you so much. Just need a coffee machine and a sofa!
Google
The guys at the reception were so kind and helpful specially Ray
Google
Ray is a really nice, excellent service :)
This is my second time here, definitely will recommend to my friends.
Safe and convenient, staffs here are friendly ans efficient.
Thank you very much.
This is my second time here, definitely will recommend to my friends.
Safe and convenient, staffs here are friendly ans efficient.
Thank you very much.
Google
Fantastic service . Ray is super helpful
Google
Great experience good deal and Ray was extremely friendly and very helpful
Google
Setting up the rental could not have been easier, thanks Michelle.
Google
Spectacular service by Ray.
Google
Ray is very helpful and carefully explained the process as well as the best solution. Extremely helpful. Johnny Walker
Google
Did me a solid, thanks 🫡🤟🏻
Google
As a long-team customer, it’d be my pleasure to recommend this location and this team to whoever needs the service. I have met Michelle and Ray with their help and advice, there’re no worries. Special thanks to Ray, for guiding and teaching me to download/ use the App. And for his kindness and help, no need to worry about problems even if not there in person. I think it’s not only a fortunate to customers to have such a helper but it’s also a fortunate to Shurgards to have him. So do go to this team, they will help and they can help.
Google
Michelle at the Kensington branch was super super helpful, I would highly recommend this as a storage option.
Google
Lovely staff! The guys at reception helped me when I had technical issues. Ray is very friendly and adds a special human touch to a very anonymous environment.
Google
Great coms with Alex , helped open new account with ease. Michelle also fab service.
Google
I found myself in a situation, where I had no choice, but to have my belongings stored at a storage facility. I was very anxious of in-trusting my personal belongs to be kept in the care of another. After speaking with a gentleman named Raeford, he helped to reassure, and put me at ease. He was a very charming, friendly and helpful young man. I will recommend my friends and family, should they need the use, of a storage facility.
Google
Raeford was very helpful and very good at his job. To be honest need more Raefords working for your company.
Google
Just wanted to say Raeford was very helpful when I came in to find out some information about a unit. Very good work ethic and brilliant customer service.
Google
I had a great experience thanks to Raeford. He was extremely friendly, communicated clearly, and was genuinely helpful. Customer service like this really stands out. Highly recommend!
Google
Raeford was very professional and gave great service,
Google
Great experience with Shurgard Kensington. The team is friendly, helpful, and quick to assist. They make the whole process easy and are very approachable.
Google
Both Ray's working extremely friendly, knowledgable and professional. I feel confident booking storage knowing that the Staff are so good. (Black) Ray in particular has been so kind and helpful. He is an asset to the company. Highly recommended. Many thanks!
Google
Great service!
Google
Really great experience. The team were very friendly and the support was excellent, making the whole process easy and stress-free. Thanks Ray, who assisted me today, very helpful and professional.
Google
Ray was really helpful, Michelle really friendly and I’ve already recommended this facility to a friend :)
Google
Very efficient checking in system and incredibly helpful staff- special mention to Raeford for his help and assistance
Google
Exceptional and speedy service. Helpful team - Ray2 a joy to deal with. Thanks
Google
Ray at Shurgard Kensington was excellent. He was welcoming, professional, and extremely helpful throughout the whole process. He explained everything clearly, answered all my questions, and made storing my items completely hassle-free. Outstanding customer service — Ray really went above and beyond. Highly recommend Shurgard Kensington, especially if Ray is there to help you.
Google
Nice experience,Ray at the receptionist was very clear and helpful.
Google
Great service, Ray and Rayford were very helpful.
Google
Raeford was excellent in every way.
Google
Google
Ray Michelle great service always in hand to gibe advice friendly and thorugh thank so much
Google
Michelle was y helpful .
Very nice lady
Thank you Shurgard
Very nice lady
Thank you Shurgard
Google
Had a great experience using Shurgard's services for storage. It's pretty inexpensive for London and hassle free. Definitely recommend! I had Michelle on the phone and she was lovely.
Google
A smooth operation. I haven’t had a single problem that they couldn’t fix. Big Thanks to ray and Michelle
Google
Ray was amazing! 😎
Google
Everything was ok with the storage safe and with the staff. Ray and Michelle, a familiar French name, in Kensington storage help me with the last things after more of 1 year that i stay there. I find the app good enough too and the communication with the central office good. I preferred when it closed at 11pm but now the staff is there 7/7.
Google
Great experience working with Ray who was a consummate professional and a pleasure. He set me up for success, was quick to help when I needed a change in plans, and was clear in setting expectations. My first time renting space and I felt very confident after working with him. Would recommend.
