0800 368 0420 (8.00-20.00)
Please enter a postcode or location
Please enter a postcode or location
  1. Home
  2. Shurgard locations
  3. London
  4. Kensington
  5. Shurgard Kensington customer reviews
Self-Storage at Shurgard Kensington

Shurgard Kensington customer reviews

167-185 Freston Road London W10 6TH
Self-Storage at Shurgard Kensington
0208 968 0999
Office: open until 18.00
Access: open until 21.00

Kensington

CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • true
(4.8) based on 978 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
We visited the Kensington branch of Shurgard today to look for storage units. Rohan was helpful, approachable, friendly and professional; he took the time to show us different storage units and answer all of our questions. He is an asset to the team.
Google
  • true
  • true
  • true
  • true
  • true
Ray was very helpful/ kind and even called another branch for us. Top man and great service.
Google
  • true
  • true
  • true
  • true
  • true
Rohan, Ryan and Ray has very helpful and positive
Google
  • true
  • true
  • true
  • true
  • true
Rohan, Ryan and ray are always ready to help with outstanding customer.
Google
  • true
  • true
  • true
  • true
  • true
Staff on call is very helpful
Google
  • true
  • true
  • true
  • true
  • true
Excellent service from Ray in Kensington
Google
  • true
  • true
  • true
  • true
  • true
Best service ever. Rayan and Rohan are really helpful
Google
  • true
  • true
  • true
  • true
  • true
ROHAN and RAY are very good managers very friendly
Google
  • true
  • true
  • true
  • true
  • true
Rohan and Ray are so lovely and helpful. Real stars in the company, thank you for all your help.
Google
  • true
  • true
  • true
  • true
  • true
Ray and Rohan have been amazing since I moved in to my storage unit. I would highly recommend to anyone to use Shurgard Kensington!
Google
  • true
  • true
  • true
  • true
  • true
Rohan and Ray continué to be the highlight of my visita to Shurgard Kensington. Thanks guys!
Google
  • true
  • true
  • true
  • true
  • true
Great service from the lads, Rohan and Ray today. Literally couldn’t have done what I needed to do without them. All resulting in a seamless storage process
Google
  • true
  • true
  • true
  • true
  • true
Rohan and Ray are always really helpful and profesional. The prices in Kensington are great. I recomend this store in you wish to use storage
Google
  • true
  • true
  • true
  • true
  • true
Roman was very helpful and very professionally show what I was interested in. And Rohan has a great smile.
Google
  • true
  • true
  • true
  • true
  • true
So speedy, I came alone and the staff helped me move my things into my unit- smooth 5 star service.
Google
  • true
  • true
  • true
  • true
  • true
Very great experience , thanks to Ryan and Adult very helpful both
Google
  • true
  • true
  • true
  • true
  • true
Ryan has made my experience with renting storage units the absolute best, honestly recommend 5* customer service
Google
  • true
  • true
  • true
  • true
  • true
Rohan was super helpful!
Google
  • true
  • true
  • true
  • true
  • true
Rohan has been a great customer service. Highly recommend this location
Google
  • true
  • true
  • true
  • true
  • true
Rohan was a great help. Very professional and explained everything clear.
Google
  • true
  • true
  • true
  • true
  • true
I’ve asked Rohan to show me two different units for me to visualise what I really need. No problem and hassle for him to that for me. He also explained how things work. Very accommodating!! 👌🏼
Google
  • true
  • true
  • true
  • true
  • true
Rohan was amazing and a great help with us choosing the right space fir a great price, custoner service was very good.
Google
  • true
  • true
  • true
  • true
  • true
Check in was smooth. I went into the office to ask about end of contract procedures and Rohan and Ryan were extremely helpful. Will definitely use the same branch again, if not Shurgard.
Google
  • true
  • true
  • true
  • true
  • true
Got Rohan’s name tag because I had such a great experience coming here to pick up my things! It’s so clean and well organised
Google
  • true
  • true
  • true
  • true
  • true
Ray did a fantastic job thoroughly walking me through all the features and rules of the storage unit. He took the time to understand my needs and provided the best possible solution. Huge thanks to Ray for the exceptional help!
Google
  • true
  • true
  • true
  • true
  • true
It was a pleasure dealing with Ray and Rohan and the facilities were in excellent condition. I would recommend.
Google
  • true
  • true
  • true
  • true
  • true
Ray and Rohan,
Thank you for the amazing service and for helping me find the right storage unit!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Rohan and ray were very helpful and enjoyable
Google
  • true
  • true
  • true
  • true
  • true
Ray and Rohan were very helpful and polite when I moved my things in. The premises is well maintained and secure.
Google
  • true
  • true
  • true
  • true
  • true
Excellent, friendly, helpful service.
Google
  • true
  • true
  • true
  • true
  • true
Brian
Google
  • true
  • true
  • true
  • true
  • true
Rohan at Shurgard was incredibly helpful and friendly. He made everything quick and easy, explained everything clearly, and provided excellent customer service. Really appreciated his help.
Google
  • true
  • true
  • true
  • true
  • true
Super helpful, easy service. Ray on the desk was a really nice guy and very helpful
Google
  • true
  • true
  • true
  • true
  • true
Perfect service, all perfect!! Ray and Rohan made it so smooth and quick! Thanks guys!
Google
  • true
  • true
  • true
  • true
  • true
Great service by Rohan
Google
  • true
  • true
  • true
  • true
  • true
Rohan was very helpful and friendly.
Google
  • true
  • true
  • true
  • true
  • true
Rohan is very kind and helpful in helping me switching the unit
Google
  • true
  • true
  • true
  • true
  • true
Rohan is truly a credit to the company and I recommend anyone who needs storage visit him in Kensington. He gives a level of customer service which is sometimes rare to see these days.
Google
  • true
  • true
  • true
  • true
  • true
Rohan was incredibly helpful today helping me with the doors.
Many many thanks 😊
Google
  • true
  • true
  • true
  • true
  • true
I had an excellent experience with Shurgard Kensington. The facility is clean, secure and very well maintained, but what really stood out was the outstanding customer service.

I found myself in a very difficult personal situation and, after explaining what had happened, Ray went above and beyond to help me. His understanding, kindness and professionalism made a huge difference during a very stressful time. It is rare to come across someone who genuinely cares and is willing to make an exception to help a customer.

Thank you, Ray, and the entire Shurgard Kensington team, for your compassion and exceptional service. I wouldn’t hesitate to recommend this facility to anyone looking for storage in London.
Google
  • true
  • true
  • true
  • true
  • true
Ray assisted me during the procedure and explained me everything in detail. Absolutely a TOP experience
Google
  • true
  • true
  • true
  • true
  • true
Super friendly guy at the reception, helped me loads!
Google
  • true
  • true
  • true
  • true
  • true
Great service! Rohan very helpful!!
Google
  • true
  • true
  • true
  • true
  • true
Rohan always gives amazing customer service when i visit the store he is a great manager
Google
  • true
  • true
  • true
  • true
  • true
Excellent service from Ray. He helped moving units in an emergency and made it all so easy for me. Great asset to this branch.
Google
  • true
  • true
  • true
  • true
  • true
Great customer service! Everything worked out super smoothly. Easy to understand process, clean unity, storage facility felt safe even in the evenings. The app works very well. Will use it again.
Google
  • true
  • true
  • true
  • true
  • true
Rohan was very easy to deal with and very helpful! Definitely recommended SShurgard Kensington. Thanks again Rohan
Google
  • true
  • true
  • true
  • true
  • true
Ray is the top man , great service
* Promotion conditions.


Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of BEL ESG
facebooktwitteryoutubepinterestlinkedin
Self-storage at Shurgard
Storage locations
About self-storage
Moving boxes
About Shurgard
The Shurgard Blog
Contact
Insurance
Investor relations
Property development
Careers
facebooktwitteryoutubepinterestlinkedin
FAQs | Legal | Privacy & Cookies Policy |
© 2026 Shurgard Self Storage. All rights reserved.