CUSTOMER REVIEWS
Platform
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Google
Fantastic service . Ray is super helpful
Google
Great experience good deal and Ray was extremely friendly and very helpful
Google
Setting up the rental could not have been easier, thanks Michelle.
Google
Spectacular service by Ray.
Google
Ray is very helpful and carefully explained the process as well as the best solution. Extremely helpful. Johnny Walker
Google
As a long-team customer, it’d be my pleasure to recommend this location and this team to whoever needs the service. I have met Michelle and Ray with their help and advice, there’re no worries. Special thanks to Ray, for guiding and teaching me to download/ use the App. And for his kindness and help, no need to worry about problems even if not there in person. I think it’s not only a fortunate to customers to have such a helper but it’s also a fortunate to Shurgards to have him. So do go to this team, they will help and they can help.
Google
Great coms with Alex , helped open new account with ease. Michelle also fab service.
Google
I found myself in a situation, where I had no choice, but to have my belongings stored at a storage facility. I was very anxious of in-trusting my personal belongs to be kept in the care of another. After speaking with a gentleman named Raeford, he helped to reassure, and put me at ease. He was a very charming, friendly and helpful young man. I will recommend my friends and family, should they need the use, of a storage facility.
Google
Raeford was very helpful and very good at his job. To be honest need more Raefords working for your company.
Google
Just wanted to say Raeford was very helpful when I came in to find out some information about a unit. Very good work ethic and brilliant customer service.
Google
Raeford was very professional and gave great service,
Google
Great experience with Shurgard Kensington. The team is friendly, helpful, and quick to assist. They make the whole process easy and are very approachable.
Google
Both Ray's working extremely friendly, knowledgable and professional. I feel confident booking storage knowing that the Staff are so good. (Black) Ray in particular has been so kind and helpful. He is an asset to the company. Highly recommended. Many thanks!
Google
Really great experience. The team were very friendly and the support was excellent, making the whole process easy and stress-free. Thanks Ray, who assisted me today, very helpful and professional.
Google
Ray was really helpful, Michelle really friendly and I’ve already recommended this facility to a friend :)
Google
Very efficient checking in system and incredibly helpful staff- special mention to Raeford for his help and assistance
Google
Exceptional and speedy service. Helpful team - Ray2 a joy to deal with. Thanks
Google
Ray at Shurgard Kensington was excellent. He was welcoming, professional, and extremely helpful throughout the whole process. He explained everything clearly, answered all my questions, and made storing my items completely hassle-free. Outstanding customer service — Ray really went above and beyond. Highly recommend Shurgard Kensington, especially if Ray is there to help you.
Google
Nice experience,Ray at the receptionist was very clear and helpful.
Google
Great service, Ray and Rayford were very helpful.
Google
Raeford was excellent in every way.
Google
Google
Ray Michelle great service always in hand to gibe advice friendly and thorugh thank so much
Google
Michelle was y helpful .
Very nice lady
Thank you Shurgard
Very nice lady
Thank you Shurgard
Google
Had a great experience using Shurgard's services for storage. It's pretty inexpensive for London and hassle free. Definitely recommend! I had Michelle on the phone and she was lovely.
Google
A smooth operation. I haven’t had a single problem that they couldn’t fix. Big Thanks to ray and Michelle
Google
Ray was amazing! 😎
Google
Everything was ok with the storage safe and with the staff. Ray and Michelle, a familiar French name, in Kensington storage help me with the last things after more of 1 year that i stay there. I find the app good enough too and the communication with the central office good. I preferred when it closed at 11pm but now the staff is there 7/7.
Google
Great experience working with Ray who was a consummate professional and a pleasure. He set me up for success, was quick to help when I needed a change in plans, and was clear in setting expectations. My first time renting space and I felt very confident after working with him. Would recommend.
Google
The best customer service ever from Suf and Patrice today. Both were super helpful, friendly and professional. I am so impressed by both of them. 10/10
Google
Rivaldo and Ray literally made my whole experience more memorable. 10/10 customer service and they were so helpful in solving whatever was happening.
Google
Super well-managed system for storage! Reception is very helpful! Strongly recommended
Google
Ray at Shurgard Kensington was incredibly helpful from start to finish. He went out of his way to make the whole process smooth and stress-free…nothing was too much trouble. Excellent service, really appreciated his time and effort. Highly recommend!
Google
Rivaldo & Michelle were lovely and helpful.
Google
100% satisfied with Shurgard Kensington. Michelle the manager was incredibly patient and helpful and found me the perfect space at a very keen price. Access is really easy and the whole building feels clean and bright. There are plenty of alternatives in the area but from what I've seen this is easily the best.
Google
I used Shurgard on Freston Road, just a short walk from Latimer Road station, and had a great experience.
The location is very convenient, with friendly staff and smooth, easy access through their app, which controls entry to the building. The storage units are clean, well-signposted, and easy to reach. There are plenty of trolleys available to move items in and out, with parking provided inside as well.
Facilities are well thought out, including a toilet available during office hours, and access to your unit is available daily from 7:00–21:00.
Giving 14 days’ notice is required when moving out, but the staff were helpful and responsive over phone and email throughout my time there.
Highly recommended for anyone looking for secure and straightforward storage.
The location is very convenient, with friendly staff and smooth, easy access through their app, which controls entry to the building. The storage units are clean, well-signposted, and easy to reach. There are plenty of trolleys available to move items in and out, with parking provided inside as well.
Facilities are well thought out, including a toilet available during office hours, and access to your unit is available daily from 7:00–21:00.
Giving 14 days’ notice is required when moving out, but the staff were helpful and responsive over phone and email throughout my time there.
Highly recommended for anyone looking for secure and straightforward storage.
Google
I found it more helpful and easy access
Google
Jay was very pacient to explain me how the facilities and rental system works.
Google
Amazing self storage with a great friendly and welcoming reception man. His name is Ray, and he made my day explaining everything I need to know about the storage. The storage have convenient access and near by the tube.
Thank you Ray for your kind help.
Regards
Emy
Thank you Ray for your kind help.
Regards
Emy
Google
Fantastic service. Made it an enjoyable experience.
Google
Everyone at Shurgard Kensington has been so friendly and helpful. Special thanks to Raeford, Ray and Michelle who have gone above and beyond, greeting us by name and even helping us sort the access app out as they were closing one day!
The premises is clean and well lit, easy to navigate inside and very easy to park inside. The van entrance is large and easily accommodated the luton van we hired. Being right next to the tube station makes it easy to get to without the car as well! It feels very secure and I would definitely use it again and recommend to anyone.
The premises is clean and well lit, easy to navigate inside and very easy to park inside. The van entrance is large and easily accommodated the luton van we hired. Being right next to the tube station makes it easy to get to without the car as well! It feels very secure and I would definitely use it again and recommend to anyone.
Google
Amazing customer service. Great 👍🏾
Google
Raeford at Kingston Shurgard was amazing! So friendly, helpful, funny - he had no idea how much we are going through or the difficult circumstances we are working with that meant we needed temporary storage, but he had us smiling, feeling good, and he is a genuinely caring and delightful person who put big smiles on our faces.
The kind of person you feel special to get to encounter in your day :)
The kind of person you feel special to get to encounter in your day :)
Google
Great location, out of hours customer service is quick, and space is clean
Google
Great customer service. Rayford has been really wholesome and helpful over the phone.
Google
Google
Quick and easy, from moving stuff in to ending the contract.
Google
Ray at Shurgard Self Storage is exceptional. His professionalism, attention to detail, and dedication to customer service are second to none. From the moment I arrived, Ray went above and beyond to ensure everything was seamless and stress-free. He’s not just helpful – he’s genuinely invested in making sure customers are looked after. The facility is spotless, secure, and clearly well-managed under his watch. Ray is an absolute asset to Shurgard – a rare find in today’s customer service world. I wouldn’t hesitate to recommend this place to anyone.
Google
Rae and Michelle were very helpful and accommodating
Google
Rae
