CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • "half"
(4.7) based on 227 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
Alex, Darren and Michelle was amazing. Thank you so much
Google
  • true
  • true
  • true
  • true
  • true
Darren gave us a warm welcome and was very helpful getting us set up with the unit.
Google
  • true
  • true
  • true
  • true
  • true
Brilliant service! Thank you Michelle.
Google
  • true
  • true
  • true
  • true
  • true
Great service from Annette,Darren and Michelle today ...
Google
  • true
  • true
  • true
  • true
  • true
I spoke to Alex regarding the facilities available. He was extremely charming and very helpful. It was a pleasure to speak to him. Good customer service and an asset to Shurguard
Google
  • true
  • true
  • true
  • true
  • true
Darren and Michelle were wonderful! They were very helpful.
Google
  • true
  • true
  • true
  • true
  • true
Alex and Darren at the front desk are very helpful and professional.
Google
  • true
  • true
  • true
  • true
  • true
Darran and Alex who were at the Kentish town office were really friendly. Darran was very helpful and provided a professional support. A good experience with Shurgard!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great service from Annette today
Google
  • true
  • true
  • true
  • true
  • true
Annette was really helpful. Good service. Thank you!
Google
  • true
  • true
  • true
  • true
  • true
Darren and Annette very helpful in front gas very polite thanks guys
Google
  • true
  • true
  • true
  • true
  • true
Annette’s friendly and on the ball.
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer service from Annette. Always happy to help , keep smiling…
Google
  • true
  • true
  • true
  • true
  • true
Annette is great! Very helpful and professional.
All stuff is very nice and helpful.Thank you
Google
  • true
  • true
  • true
  • true
  • true
Staff are superb great store Annette is the best
Google
  • true
  • true
  • true
  • true
  • true
Wonderful team , especially Annette and Darren
Google
  • true
  • true
  • true
  • true
  • true
Great service from Annette and Darren
Google
  • true
  • true
  • true
  • true
  • true
Tarjae and Annette were super helpful and professional
Google
  • true
  • true
  • true
  • true
  • true
Perfect service from Annette
Google
  • true
  • true
  • true
  • true
  • true
Darren, Tarjae & Alex went above and beyond to help me at Shurgard Kentish Town and made my process of moving a lot easier. Thank you so much for your help and attention, highly recommended!
Google
  • true
  • true
  • true
  • true
  • true
Darren, Alex, Tarjae amazing service. Thankyou so much
Google
  • true
  • true
  • true
  • true
  • true
Great customer from the team especially Annette
Google
  • true
  • true
  • true
  • true
  • true
Annette and Darren been really nice helping us setting up a store for 12 months and talked us about different options and benefits to get the best deal . Same size store on 1st floor compared to ground floor is a 3rd cheaper which is a bargain for us ))) thank you guys
Google
  • true
  • true
  • true
  • true
  • true
Great staff! Always treated with respect and kindness. Staff always up to help!
Google
  • true
  • true
  • true
  • true
  • true
Annette has been wonderful!!
So helpful with everything and so patient with all of my questions. Thanks Annette!!
Google
  • true
  • true
  • true
  • true
  • true
Excelllent service and very caring approach from Annette and Tarjae
Google
  • true
  • true
  • true
  • true
  • true
Thank you Annette
Google
  • true
  • true
  • true
  • true
  • true
The staff here are always incredibly friendly and helpful, a big thank you to Annette for making the process of changing storage units super easy!
Google
  • true
  • true
  • true
  • true
  • true
Annette is super friendly...
Google
  • true
  • true
  • true
  • true
  • true
Annette was incredibly helpful. Excellent service!!
Google
  • true
  • true
  • true
  • true
  • true
Annette was wonderful. Had great customer experience with her. Described calmly the whole procedure in a professional and friendly manner. She’s the best.
Google
  • true
  • true
  • true
  • true
  • true
Good service and extremely helpful
Google
  • true
  • true
  • true
  • true
  • true
Annette and Darren from kentish town always friendly and happy to help ...
Google
  • true
  • true
  • true
  • true
  • true
Great customer service from the lovely Annette today
Google
  • true
  • true
  • true
  • true
  • true
Very helpful and available staff.
Google
  • true
  • true
  • true
  • true
  • true
Rohan, Annette, Kapil, and Darren were all great! They even helped me move stuff when I was struggling!
Google
  • true
  • true
  • true
  • true
  • true
I recently had the pleasure of dealing with Annette from Shurgard's customer service, and I am compelled to share what an exceptional experience it was. Annette's professionalism, efficiency, and genuine commitment to customer satisfaction truly set her apart.

Facing a last-minute storage dilemma, I contacted Shurgard and was fortunate enough to have Annette assist me. From the moment our interaction began, Annette demonstrated a level of expertise and dedication that instantly put me at ease. Her ability to handle urgent matters with a calm and collected demeanour was impressive.

Annette's customer service skills were outstanding. She actively listened to my concerns, asked pertinent questions, and quickly assessed the situation. What truly stood out was her proactive approach to finding a solution. Instead of just addressing the immediate issue, Annette went above and beyond to ensure that all my needs were met and that I felt confident in the resolution.

Her communication was clear, concise, and timely. Annette kept me informed throughout the process, providing updates on the steps being taken to resolve the situation. This level of transparency showcased her professionalism and created a sense of trust and reliability.

Dealing with a last-minute crisis can be stressful, but Annette's empathetic and understanding nature made the entire process remarkably smooth. Her dedication to customer satisfaction was evident in every interaction, leaving me with the impression that my concerns were her top priority.

Kudos to Annette!
Google
  • true
  • true
  • true
  • true
  • true
Annette was very helpful when I visited the unit and helped me access the storage very easily.
Google
  • true
  • true
  • true
  • true
  • true
Annette was brilliant at sorting out my issue and giving me a new unit
Google
  • true
  • true
  • true
  • true
  • true
Annette was excellent and helpful!!
Google
  • true
  • true
  • true
  • true
  • true
Really good service from Annette!
Google
  • true
  • true
  • true
  • true
  • true
I've had a locker at Shurgard for a long time, and have always had good experience. I have just switched to this location, and the process couldn't have been made easier by Annette. Great service, thank you!
Google
  • true
  • true
  • true
  • true
  • true
Anenette every helpful lady I like service
Google
  • true
  • true
  • true
  • true
  • true
Annette was extremely friendly and helpful. She patiently ran through all aspects of my new contract and clarified the T&Cs.
Google
  • true
  • true
  • true
  • true
  • true
Annette was so lovely, I couldn’t have asked for better. Made everything very easy and straightforward and resolved any issues that I had. SHE DESERVES A RAISE!!!!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Thank you crystal for great service!
Google
  • true
  • true
  • true
  • true
  • true
Annette, Daren and Nancy were really helpful and easy booking process. Fantastic customer service and well run. I recommend the guys and the company. Five stars for all the efficiency.
Thank you guys.