CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • true
(4.8) based on 192 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
Daniela so helpful
Google
  • true
  • true
  • true
  • true
  • true
Great - friendly and efficient - service from Daniella in Kentish Town. The experience could not have been easier.
Google
  • true
  • true
  • true
  • true
  • true
Thanks Annette for your help today
Google
  • true
  • true
  • true
  • true
  • true
Excelent customer service from Annette today
Google
  • true
  • true
  • true
  • true
  • true
Annette was lovely and made my stressful day a lot better ❤️❤️
Google
  • true
  • true
  • true
  • true
  • true
Appreciate your work and assistance ! Annette and Ryan
Google
  • true
  • true
  • true
  • true
  • true
Daniella and Annette were amazing help with the change of ownership at the Kentish Town location. They were warm, welcoming and fun. A true credit to the organisation.
Google
  • true
  • true
  • true
  • true
  • true
Great location, service was outstanding and staff super friendly.Annette was amazing!
Google
  • true
  • true
  • true
  • true
  • true
Annette was lovely and very helpful
Google
  • true
  • true
  • true
  • true
  • true
Arrived early tired and confused and couldn’t access my unit, but no worries at all, as Annette saved me and helped me access and find my unit. Brilliant service! Highly recommend!
Google
  • true
  • true
  • true
  • true
  • true
Reliable, secure service which did the trick perfectly. We had a great experience with Annette, who went out of her way to provide excellent customer service. Would recommend to those seeking a low-commitment and easy-access storage solution.
Google
  • true
  • true
  • true
  • true
  • true
A great example of good customer service, there should be more people like Annette in business.
Google
  • true
  • true
  • true
  • true
  • true
Great service from Annette.
Google
  • true
  • true
  • true
  • true
  • true
Annette and Michelle were very helpful in helping me get all prepared with boxes and tape for my move to my new flat! Thank you so much x
Google
  • true
  • true
  • true
  • true
  • true
Thanks for help Annette great prices on
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great pricing and good staff, thank you Brandon Annette and Darren
Google
  • true
  • true
  • true
  • true
  • true
Brandon, Daniela and Annette very good
Google
  • true
  • true
  • true
  • true
  • true
Daniel Annette Brandon were brilliant helpful and kind
Google
  • true
  • true
  • true
  • true
  • true
Brandon was a great help and very informative!
Google
  • true
  • true
  • true
  • true
  • true
Extremely impressed by the professionalism and ease of use of this service. Daniella and the team were helpful and responsive throughout the entire process, making us feel utterly reassured. Would highly recommend!
Google
  • true
  • true
  • true
  • true
  • true
Daniela made the whole process so easy. Have never used storage before and cannot recommend highly enough!
Google
  • true
  • true
  • true
  • true
  • true
⭐⭐⭐⭐⭐

Excellent service from Darren and Daniela. Both were professional, friendly, and very helpful throughout the whole process. They made everything straightforward and took the time to answer all my questions with patience and a positive attitude.

Really appreciated their support and great customer service. Thank you both!
Google
  • true
  • true
  • true
  • true
  • true
Many thanks for the help setting everything up Annette and Daniela
Google
  • true
  • true
  • true
  • true
  • true
Thanks for all the help setting up!
Google
  • true
  • true
  • true
  • true
  • true
Good service Brandon Darren and Annette
Google
  • true
  • true
  • true
  • true
  • true
Annette was really helpful
Google
  • true
  • true
  • true
  • true
  • true
Thanks for sorting out storage Darren and Annette
Google
  • true
  • true
  • true
  • true
  • true
Annette has been so helpful with helping me to sort out the proper storage site, got me an amazing price, addressing the tricky issues of setting up the storage app etc. Thanks a lot!
Google
  • true
  • true
  • true
  • true
  • true
place is very nice, the unit was clean and prepared well before arrival and trolleys were provided. People were also very very helpful
Google
  • true
  • true
  • true
  • true
  • true
darren is amazing and very helpful
Google
  • true
  • true
  • true
  • true
  • true
Brandon made the whole process to rent a unit painless and easy.
Google
  • true
  • true
  • true
  • true
  • true
Great storage facility, easy access and secure, and fantastic customer service from Brandon and team! Highly recommend
Google
  • true
  • true
  • true
  • true
  • true
Lovely service from Darren and from Annette.
Google
  • true
  • true
  • true
  • true
  • true
Very friendly and helpful staff
Google
  • true
  • true
  • true
  • true
  • true
Thanks Brandon for helping
Google
  • true
  • true
  • true
  • true
  • true
Brandon very helpfull
Google
  • true
  • true
  • true
  • true
  • true
Brandon, Daniella and Darren were super helpful, professional and kind in sorting out my ID verification. An issue I had for days was sorted out in minutes by these three. Would highly recommend
Google
  • true
  • true
  • true
  • true
  • true
Met Darren at the Euston store today, he provided excellent customer service and certainly is an asset to Shurgard. Very smooth operation
Google
  • true
  • true
  • true
  • true
  • true
Thanks for your Help today Annette
Google
  • true
  • true
  • true
  • true
  • true
nice to see some staff onsite thanks daniella as well for your kindness and support with my load
Google
  • true
  • true
  • true
  • true
  • true
had a nice chat with daniella, really lovely and informative.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
great help today daniela and brandon!
got a good idea of what i’m looking for
will be back soon
Google
  • true
  • true
  • true
  • true
  • true
Great experience with Shurgard. Daniela was especially helpful — I had quite a few questions before moving in, and she responded very promptly every time. Her support made the whole process smooth and stress-free.

The move-in was very convenient as well — everything could be done on the phone without needing to visit the office, which saved a lot of time.
Google
  • true
  • true
  • true
  • true
  • true
I wanted to say this company is absolutely amazing! Their customer service is excellent, never ever I received such good service, friendly professional staff and, every single time I call or visit the storage they are helpful, all of them are stars. Place is clean and well organised, good price and locations. Thank you to Claire this morning for helping me confirm my changes and move to a different bigger unit. Thank you, all of you, I wish all services worked as well as yours ❤️
Google
  • true
  • true
  • true
  • true
  • true
good
Google
  • true
  • true
  • true
  • true
  • true
Darren at Shurgard Euston sets a very high standard for what amazing customer service should be! I had a fantastic experience and highly recommend this company. ⭐️⭐️⭐️⭐️⭐️
Google
  • true
  • true
  • true
  • true
  • true
Thanks for your help Annette and Brandon today
Google
  • true
  • true
  • true
  • true
  • true
Customer service has been very good. Darren Dixon and Dean both incredibly helpful. Location is central. Make sure you download the app before arriving to location as entrance is controlled via app.


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG