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Self-Storage at Shurgard Neasden

Shurgard Neasden customer reviews

510 Neasden Lane North Neasden NW10 0EA
Self-Storage at Shurgard Neasden
0208 438 3100
Office: closed now
Access: closed now

Neasden

CUSTOMER REVIEWS

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(4.7) based on 732 reviews
Date
Platform
Rating
Feedback
Google
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Google
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Excellent service from Rivaldo, always lovely and helpful. Shout out to the Shurgard team as well for being amazing as always.
Google
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Emma was really helpful and professional. Smooth process throughout and would recommend
Google
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Emma she got a very nice work ! She gave me some advices how to do everything because it was my first time
Google
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Emma shes a very nice person ! She works very well and did help us a lot
Google
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Shan super helpful, really efficient service
Google
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Good service excellent staff very helpful
Google
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Emma was very good
Google
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Emma provided excellent service — professional, friendly and very efficient. She went above and beyond to help and made everything easy and stress-free. Really appreciated the support and would highly recommend.
Google
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Great customer service from Emma at Shurgard Neasden; she understood my situation and gave a great solution to my issue I was having on my contract. If you deal with Shurgard Neasden, ask for Emma! She is the best! 20/10 service!!
Google
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Emma was exceptional and helped out a lot. 10/10 customer service
Google
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Excellent service from Rivaldo at Shurgard. Very friendly, professional, and very helpful throughout the process. The facility was clean, secure, and easy to access. Everything was explained clearly, and the whole experience was smooth and hassle-free.
Google
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Great service at the Neasden branch! The team is professional, welcoming, and efficient. A special thank you to Rivaldo — he was helpful, clear, and made everything smooth and stress-free. Highly recommend this branch to anyone.
Google
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very helpful and nice person, everything went very well. I recommend Mrs. Emma🔥😊
Google
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Good service from Emma very very good
Google
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Manager Shan was brilliant. Really good service with a smile.
Google
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My experience with the members of staff was very professional and helpful the service was very good and what I like most of all at branch the staff have a good customer service
Google
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Google
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Store Manager Shan was excellent. Very helpful man
Google
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It’s storage with a lock. I don’t get what it’s not 24/7 access though.
Google
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Excellent experience at Shurgard Self Storage Neasden. The facility was clean, secure, and really easy to access. The whole process was smooth from start to finish and the staff were very professional and helpful throughout.

A special shout out to Kev for his amazing customer service — genuinely went above and beyond to help me, answered all my questions, and made everything stress-free. It’s rare to come across customer service like that these days. Highly recommend this branch to anyone looking for reliable storage in the area!
Google
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Quick and fast happy with rivaldo service
Google
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Shan was very accommodating and helpful. Customer service really stood out. Well done
Google
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Rivaldo was great. Super helpful.
Google
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Rivaldo was welcoming and lovely. Great services.
Google
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Excellent service from manager Shan. Very helpful
Google
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Palak is very helpful making contract and have a good knowledge. She also help with set up app aswell.
Google
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Excellent service from start to finish. The move-in process was smooth and everything was clearly explained.

Special thanks to Rivaldo who was very friendly and helpful throughout.

Highly recommend this facility!
Google
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Palak
Excellent and very helpful lady
Google
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Great services from palak. 10/10
Google
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Excellent customer service by Micheal
Google
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Very welcoming and helpful. Renting process went smoothly thanks to Micheal.
Google
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Rivaldo was very helpful understanding & helped me out alot within the past week or so and it’s much appreciated great service.
Google
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Goods communication and customer service. Thank you for your service and explanation about the units and prices.
Google
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Thank you Palak ! - Amazing customer service as always thank you !
Google
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Fantastic service Palak was especially great and informative highly recommended
Google
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First time ever using storage facilities, I was welcomed by Michael, who explained everything to me in a professional manner. Hes customer service care was excellent.
Google
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Rivaldo’s determination and support in resolving an issue made a real difference to my overall experience and was highly appreciated :)
Google
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excellent service from Raeford on making sure we understood the contract and pricing accordingly of different storage size... would recommend
Google
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Rae
Michael
Google
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Great customer service from Rivaldo who was very helpful and friendly.
Google
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Google
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Michael is best worker and a very helpful person
Google
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Excellent Service from Michael at Shurgard Neasden Branch.
I visited the Neasden branch on 26 September 2025 and received outstanding service from Michael. He was friendly, professional, and made the whole process smooth and stress-free. Highly recommend this location thanks to his great support!
Google
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We want to thank you Emma from Neasden Shurgard for all the help she provided for us , very professional and her communication was fantastic
Google
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Services is very very very good i am impressed
Google
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Google
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Emma was incredibly helpful and professional while helping me to find the right storage unit. Thank you very much.
Google
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Emma was really helpful and kind helping me set up my storage unit yesterday, she ensured I knew exactly how the system works including when I move out, it was so lovely to have Emma eliminate any stresses for me (this is my first time using a storage unit) so thank you Emma!!
Google
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Nadia was super helpful with helping me everything. Lovely lady .5 stars for me.
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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of BEL ESG
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