CUSTOMER REVIEWS

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(4.7) based on 641 reviews
Date
Platform
Rating
Feedback
Google
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Nadia was so lovely and helpful ! Thank you
Google
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Very helpful good explanation thank you nadia
Google
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You stepped in when I needed it most and handled things like a pro. That was a huge help From you Nadia (Neasden store )
Google
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Well done Nadia
Google
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Nadia was really helpful
Google
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Nadia was amazing weldone
Google
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Nadia was excellent with my move in and really appreciate her customer services thx again
Google
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Nadia service was excellent’keep up good work. Customer service is professional.
Google
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Excellent customer service
Google
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Nadia is reality gem for shurgard. I am impressed with her.answer all my questions. Super helpful to show me all sizes.will definitely go online as prices are cheaper. Highly recommend on based my convenience with Nadia.
Google
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Nadia was super helpful with my move in thx again
Google
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Nadia was excellent with my move in I love the way she did everything
Google
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Nadia was really friendly with me! Great service !!
Google
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Google
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Friendly staff neat environment and moderate processes and Nadia and Justina v professional and helpful
Google
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Had an issue with pricing (promised a lower price but overtime was charged more than the agreement) and was regularly promised a callback to resolve after they had consulted with management. PLS NOTE: This was through the Edgware Branch. This went on for about 2 months without any response from them. It overtime accrued charges and interest. They wrote to terminate my account without resolving the core issue.I spoke to Justina who is the manager from the Neasen branch who assured me to leave this with her. She owned it through and through and all charges were dropped, price point and account restored within a few days. Her efforts restored my confidence to continue with Shurgard. She is a great asset to Shurgard for customer retention and satisfaction. Thank you Justina
Google
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Nadia was very good and attentive to my storage needs. Asking all the right questions as to how suitable the size of the unit will be for me, and also showing me other size units to help me finalise my choice. Than you Nadia
Google
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I have rented Shurgard before but never received such a good service like the one in Neasden. Nadia was very helpful. She made my experience quick and efficient.

Do really recommend the units here, easy acces and enough parking available.
Google
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Nadia was super helpful with my move in great experience thx again
Google
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Nádia Was super helpful with my move in todas thx
Google
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Google
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The best place you can save your stuff specially they got fabulous employees in the shurgard Reception, they are really wonderful
Google
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I went to enquire about storage as I was moving properties and upon arriving I was greeted by both Justina and Nikil.
The service I received was one of the best acts of customer service I had ever received.
The both of them were very attentive and understood what I was looking, for the best value for money.
I couldn’t recommend a better company to take storage from just from the customer service I received from the both of them.
Would highly recommend to anyone to rent with Shurgard Neasden.
Google
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Google
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good experience
Google
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Really helpful quick and easy service dhruv and Justina really good and knowledgeable thank you
Google
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Justina was super helpful with my unit transfer and explained everything so well
Google
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The Shurguard team (Dhruv, Ahmed and Nikhil) at reception were very welcoming and helpful. I visited other storage units but was pleased with the way this team guided me through the process and also offered best possible rates. Shurguard offers are the best for sure.
Google
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5 star service Ahmed
Google
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Google
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Best service
Google
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Excellent service
Google
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Very good service
Google
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Good experience with Team
Google
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Fantastic staff, very helpful and sincere. Would always recommend. Thank you Ahmed and Justina
Google
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Great service
Google
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5 star service, Justin, Nick & Ahmed
Google
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Great service from Ahmed and Justina. Thank you
Google
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Great service from the staff member Ahmed, made sure we were well informed and was happy to answer any questions we had :)
Google
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Great service from Justina and Ahmed
Google
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Fantastic service from the team. A very clean facility and very state of the art. Highly recommended
Google
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Everything was perfect. High class service. Reon was great
Google
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Excellent 💥 service fro Reon
Google
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Excellent customer service
Thanks you
Google
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I am really happy with Shurgard and the manager Reon. my goods are really safe
Google
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Excellent service very polite and helpful staff , I’ll definitely come back here next time
Google
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Great service from Aeon, showed me around the units and the options I had. Will be using again
Google
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Justina was amazing with her customer service
Google
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(Translated by Google) Reon excellent service very good!

(Original)
Reon excelente atendimento muito bom !
Google
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Greet staff very polite and well informed. Helped me make the best choice of unit possible.no hidden fees, good rates.. CLean and secure facultu very accessible.