CUSTOMER REVIEWS

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(4.7) based on 724 reviews
Date
Platform
Rating
Feedback
Google
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Shona dealt with me in the Romford site. A truly lovely, professional, kind, patient snd lovely lady. Because of her I decided to go with your company. A asset to you and her colleagues lovely people too. I'm very happy especially as it was daunting as a first time user of storage
Thank you
Google
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Google
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Google
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Great service ;) all explained well by Abid.
Google
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Abid Was very helpful explained everything very satisfied
Google
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Just the best customer experience in this store. I want to give a special thanks to Abid, the assistant manager in store for making me feel welcome and offering the best rates. His customer service was second to none as he explained all the details to me clearly and great to chat to. I will definitely be returning again to this branch. Excellent service 10/10
Google
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Great service from Abid Hussain
Google
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Exceptional service from the Shurgard team.
From the initial enquiry to arranging a storage unit all the steps were fully explained. Very helpful team over the phone and in person. Would like to give a special mention to Shona who helped with arranging my unit.
Keep up tye good work!
Google
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Hi, I recently hired storage at the Romford Shurgard storage facility. I was served by Abid, who I have to say was highly professional, efficient and helpful. Great service all round! FG
Google
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The Staff Abid and Shona were extremely helpful and friendly and explained very well and precisely the procedure and details. I was easily guided through the formalities. Superb experience.
Google
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We reserved a 100sqft container and was assited by a young lady called Shona. Excellent customer service, Very helpful and informative. Definitely be using this self storage again ..
Google
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Google
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Great storage facility, everything straight forward. Amazing service, Abid was great, explained everything well, answered all my questions and was very friendly.
Google
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Abid and Vilijana were very helpful, customer service was excellent and they guided me through every step with regards to my account. Thank you both
Google
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Great location, parking available. Abid served me and answered all my queries. Very friendly Abid gave me good quote. Happy to recommend. Good job keep it up. Thank you
Google
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Abid was very helpful.
Google
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good service, very practical 👍👍👍
Google
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Such a brilliant experience, from going in to get the unit to the day of our move - everyone we dealt with either in person or on the phone was friendly and kind. The app was such a smooth experience too, so easy to use and everything was perfect on the day! Highly recommend.
Google
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Staff were lovely and everything was so straightforward.
Google
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Very professional staff .scott
Google
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So pleased with Scott’s help , really helpful and friendly showed me unit and put all my app on phone so I’m ready to go
Google
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Shurgard Romford is a very secure place to store your stuff. I had a great experience with everyone at the place, especially "Scott" who was very helpful, professional and a great guide for a first-time user like me.

The place looks very clean and secure. You use Shurgard's mobile application for entry from the main gate, to the elevator to your storage unit. Instructions given were very clear and simple.

You can access from 7am-9pm. I have paid £1 for the first month + £18 insurance + £14 for the key = £33.
Google
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Friendly staff and very informative by your colleague terry
Google
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Excellent from start all information provided very happy with the service
Google
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Terry and Scott are great, always happy to go above and beyond. All areas are always clean and tidy. 5*
Google
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I would highly recommend Shurgard Romford if you are looking for storage. They Shurgard has various units, clean, comfortable, easy access, great rates and secure.

The staff such as **Terry and Scott** amazing. They are extremely helpful, always pleasant and go the extra mile. Terry and Scott have been fantastic at an extremely difficult and challenging time for me. They are great ambassadors for Shurgard. FIRST CLASS SERVICE- I cannot thank you enough Terry and Scott.
Google
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Great service from Terry and Scott as always,
Google
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Google
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I am in the middle of moving out of my current home and I needed a storage unit to place some of my items in the meantime.

Although I had contact with many companies, I decided to go with Shurgard.

On my move in day, I was met by Scott over at the Romford branch who helped me out a lot.

He talked me through the set up of my account on the Shurgard app.
He had also offered to take me to my storage unit which I accepted and helped me identify main points such as exits, lifts etc.

Having Scott guide me really put me at ease as someone who had never rented a storage unit prior to this.

I would highly recommend anyone who is seeking a safe, well maintained storage facility to use Shurgard.
Google
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Terry and team have been super helpful ! explained everything in detail and made sure i understood everything clearly .
Google
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Google
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Very good customer service spacial thanks
For Scott from shurgard romford,
Google
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Scott was very professional, friendly and helpful.
Google
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Google
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Excellent customer service
Google
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Very secure with mobile phone access to the units
Google
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The place for all your storage needs. Excellent security measures.
Google
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Best storage to use, highlight recommended and Terry is super helpful!! Very friendly workers. excellent customer service !! no complaints
Google
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Terry has been fantastic explaining the contract, quite a nice building and staffs I must say
Google
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Google
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Google
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Google
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My daughter and I came here Yesterday 8.11.23 as we had to do an emergency move and needed a lock up storage unit fast and Scott was on front desk on his own.
His Customer Service was Excellent, Very Polite and extremely helpful.
We will definitely recommend you and your company.
Thank you very much
Google
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Good price, good place easy access
Google
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Google
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Amazing customer service will use again if needed
Google
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Billy and Shona been fantastic.
Google
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Had an amazing Service from Terry. He was really clear and fast with the whole process
Google
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Billy was fantastic
Google
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I spoke to Billy to arrange a storage unit at this store. He was friendly, professional and showed excellent customer service during our call. He answered all my questions clearly and ensured that I understood everything. I recommend using this branch.