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Self-Storage at Shurgard Romford

Shurgard Romford customer reviews

3 Rush Green Road Romford RM7 0PT
Self-Storage at Shurgard Romford
0170 893 3900
Office: open until 18.00
Access: open until 21.00

CUSTOMER REVIEWS

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(4.7) based on 809 reviews
Date
Platform
Rating
Feedback
Google
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Came in to purchase boxes, Jack informed me of the amazing deal if you purchase in bundles of 5, great service
Google
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I spoke with Jack in the office, was extremely helpful as I have a house move coming up, nothing seemed too much when I was asking questions,
Google
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The registration was easy, moving things easy.
Shona was very helpful and professional.
I read back reviews upon the cancellation procedure. I hope ending will me as smooth as starting. 🙏
Google
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Shona was very helpful and friendly.
She explained everything and nothing was too much trouble. Excellent 😎
Google
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very helpful staff made the whole thing easy nothing was too much trouble the whole process was great 👍
Google
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Google
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Very helpful
Google
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I spoke with a girl called Shona today who was extremely helpful! She answered all my questions with detail and reassured my concerns! The place was clean and organised which gave me great confidence to store my belongings there.
Google
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Excellent facility and friendly staff
Google
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Shona is a lovely person and made the whole process of swapping units to a smaller size feel so easy. Thank you!
Google
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Absolutely amazing shona and jack always help when needed very polite and respectful ask all the right questions for our needs couldn’t recommend enough 5*
Google
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Excellent customer service received today from Jack who made transferring units seamless. Would highly recommend this storage facility.
Google
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Everything very good, thanks
Google
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Google
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Very good excellent service and good security
Very happy with the storage unit
Google
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Jack and Shona were incredibly informative helped relieve my worries for when I move
Google
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Very efficient and patient staff
Google
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Google
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Google
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Excellent! ⭐️⭐️⭐️⭐️⭐️

I needed to upsize, as my unit was full, so I went into the office for the first time since I started renting a space here.

I was warmly greeted by Shona, who checked the current special offers and found me a bigger unit at a great price.

All the paperwork, account updates, access app changes etc were handled quickly and efficiently without any faff.

More generally, I have always found this storage location to be clean, tidy and in good repair. I’ve never had any issues here and the staff, just like Shona yesterday, have always been friendly and helpful.
Google
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Excellent service
Google
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Just did and change of storage, great service. Lots of help and lovely staff. Will be here for long as they are the best! Thank you, Shona! You deserve a raise!
Google
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Google
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Was very easy to move in to the lockup nd both staff on at the time was very understanding nd polite
Google
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Jack was really helpful. Brilliant service and great value for money. Thank you!
Google
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Google
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Google
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Google
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The associate was pleasant and very helpful with the information about the units I was interested in as well as everything else.
Google
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Jack and shona were very good, good customer service and made sure i understood everything when setting up the locker
Google
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We have just moved units in Romford Shurgard both members of staff.Shona and Jack where extremely helpful going out of their way to help with paperwork and making the move hassle free. Great, in this busy world that customer service is sometimes lacking . Not so at Shurgard Romford. Great staff members and a credit to Shurgard.a big thumbs up 👍
Google
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Great services , we have been welcome by Shonda at Shurgard Romford . Everything was explained perfectly!
Google
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Fantastic customer service from Shona and Charlie. Process and setup was straightforward
Good value for money too. Highly recommended
Google
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Excellent service by Shona, walked in and had a storage unit booked within 15 minutes
Google
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Met with Jack, great service, everything explained.
Google
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Happy with Mr.Terry for helping me with the process. Thank you
Google
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Google
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I came into the office today to enquire about a storage unit and was served by Jack, he was extremely informative and gave the information needed, will definitely be back when i need to move.
Google
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We rented a storage unit and had a great experience. The place is clean, secure, and easy to access. The staff was friendly and helpful throughout the process. Highly recommend it if you need extra space!
Google
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Lenna was absolutely helpful! Couldn’t have asked for better customer service. First time using a self storage and she made it so easy!
Google
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Great service by Jack
Google
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Great experience working with Cheryl from romford store, very helpful with everything
Google
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I very recently visited this store to find out pricing and how it all works, Shona who I spoke to was really friendly, helpful and informative about the process and its made it a lot easier and a lot clearer for me, so it'd helped me make up my mind!
Google
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I came into the store yesterday to enquire about storage and was shown around the Romford store by Shona, the store was very clean and she answered any questions I had. Will definitely be coming back next week to book in!
Google
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Shona was very helpful in helping us move, Thank you for the support!
Google
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Wonderfull staff, really appreciate it how they deal with the new customers because i didn't knew anything but SHONA and JACK helped through everything. Keep doing the good work. God bless you.
Google
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Charlie was absolutely brilliant would recommend storing with shurgard and she is a great asset to the company
Google
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Google
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Shona is amazing. Very friendly and very helpful
Google
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The service was efficient and the process simple. Thank you..
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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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