Customer reviews Review Policy

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(4.7) based on 490 reviews
Date
Platform
Rating
Feedback
Walter Clifford 09-10-2026
Google
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Storage units have easy access. And keep very clean and secure. the staff are helpful and friendly. The whole experience is easy to achieve your storage problems.
Laura Hunter 21-09-2026
Google
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Really great experience with Shurgard. Anthony was particularly helpful, friendly and efficient, and made getting everything set up incredibly easy. Excellent customer service, thank you, Anthony!
Brian Kalsi 14-09-2026
Google
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Adequate and ample space good customer service 🙏🏻👍
David Godwin 03-09-2026
Google
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Matthew was extremely helpful getting me set up with a new unit. Nothing was too much trouble. Very impressive.
Rico Whyte 07-07-2026
Google
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Zak was amazing extremely polite and helpful a credit to the business
John Nelson 22-06-2026
Google
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Fantastic app and easy to use. Very knowledgable and helpful staff. Very proactive and made sure I did t pay for anything I didn’t need.
Barry 09-06-2026
Google
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Joe was a very courteous and helpful fella. Please give them more staff to help.
john walker 07-06-2026
Google
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helpful and knowledgeable staff, Joe went above and beyond expectations
Amber W 07-06-2026
Google
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Great customer service, very friendly and helpful when I rang with questions and even followed up the next day to check that everything had gone well!
Jason Kane 24-05-2026
Google
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Roger Stenning 23-04-2026
Google
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Having had my unit for close to twelve years, I can safely say that the service has been exceptionally good; When I've needed to contact the staff, they've been aroachable, professionable, and easy to work with. The storage unit has been secure, easy to access, and met my needs. Can't say any faiter than that: HIGHLY recommended!
Cristiano Carlutti 09-04-2026
Google
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F & J Lam 09-04-2026
Google
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Matthew is helpful and friendly. He explained to us clearly how to access and showed us the storage unit. 👍🏻
kwabena osei wusu A 07-04-2026
Google
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The store manager was really good
yasir younas 01-04-2026
Google
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Absolutely brilliant service and great price, you won’t be able to find cheaper storage space than Shurgard
Otis Johnson 20-03-2026
Google
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Darren and Joe was perfect
Kristel Campbell (Personal Gmail) 18-03-2026
Google
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Darren was extremely helpful! Thank you
JEEVANI GNANASKANTHAN 09-03-2026
Google
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Very friendly staff and efficient service
Fatts 08-03-2026
Google
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Joe was amazing!! Thank you for taking the time to show me around. My mind was pretty much made up before I even left the unit! He answered all my questions patiently and even showed me a few different storage options to make sure I chose the right one.

Thanks again to Joe and Bobby as well- both were brilliant and made the whole process really easy.
Richard Baker 06-03-2026
Google
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Attended to gain a better understanding of size of units, and pricing. Although I have not taken on a unit from this location, praise has to be given to Joe, who I found very helpful and informative.
Shoshanna Hudson 11-02-2026
Google
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Only positive experiences here, the front desk team are always so helpful. Shoutout to Darren who was a massive help during our storage unit transfer.
Kev Krishnan 11-02-2026
Google
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Had a unit at the South Croydon Shugard for about 10 years. Find staff on site very helpful, particularly Matthew who takes time to check everything is as it should be. Can always get in an out using the app, trolleys when I need them. No issues of pests or anything else and most importantly, a good price for my unit.
Robbie Reid 07-02-2026
Google
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Needed a storage unit and advice on what sizing, Matthew was super helpful and explained the entire process for us and showed us examples of sizes of units.
Helped us with pricing and made everything very easy. Would recommend!
jonathan reid 07-02-2026
Google
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Matthew in the Brighton Road branch was unbelievably helpful and made all the time he could to help us with our enquiry’s. He even found a cheaper deal for us which has help out massively !! Big up Mathew
sacha bennett 07-02-2026
Google
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Great experience got given a lot of information to decide which unit is best for us, Matthew was really helpful and knowledgable
Alex Gach 27-01-2026
Google
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Very friendly staff.
Heather Thomson-Hook 26-01-2026
Google
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Shurguard Self Sorage Brighton Rd, absolutely wonderful service would highly recommend.
Sean Norcliffe 23-01-2026
Google
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Yet again Matthew was very
very helpful. I changed units and he made the process very easy. He deserves a pizza. Thank you.
Mike Woodhouse 21-01-2026
Google
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Leah Ngorima 20-01-2026
Google
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Ines 13-01-2026
Google
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Really helpful team from day one. Thank you
CYRIL RICHARD PATRICK 13-01-2026
Google
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Good service ! Joe was helpful.
Tracey Mansell 13-01-2026
Google
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Dominic Binefa 10-01-2026
Google
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Matthew was very helpful!
Aishat Kareem 10-01-2026
Google
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Had such a great experience with mathew this morning helped me with setting up my unit . Will recommend
Emmanuella Matthews 03-01-2026
Google
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Excellent service
Oscar cleeter 04-12-2025
Google
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Excellent customer service very helpful and pactient
Audrey Manning 01-12-2025
Google
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Staff very helpful always. I was nervous of this unknown company initially but help was forthcoming in every way
Staff helping through phone calls and counter staff helping my lack of digital skills. Many thanks to you all
Lucinda Hasell 11-11-2025
Google
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Absolutely fantastic customer service - many thanks.
Osei Tenkorang 01-11-2025
Google
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I am pleased with the services received today.
Matt Nelson 25-10-2025
Google
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Joe was very helpful. Gave me great advice. I sorted out the right unit right there on the day. 10 out of 10.
LJ 187 22-10-2025
Google
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Great customer service and very helpful lads
Ashaben Patel 18-10-2025
Google
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Excellent service from Joe Very helpful, professional, and friendly.
samantha james 18-10-2025
Google
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Prompt efficient professional
Simon Malcolm-Green 16-10-2025
Google
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Thanks to Darren, Joe and Matt a friendly and professional bunch at the South Croydon branch.
Carl Mathison 14-10-2025
Google
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Wonderful service, Matthew was very helpful
Miss Martin 11-10-2025
Google
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Great customer service and friendliness from Darren and the team on shift today (11/10/2025). Thanks for your assistance
RIZWAN Baqueri 08-09-2025
Google
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dealt with matthew Amazing service v helpful
maxine crofts 19-08-2025
Google
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Fantastically easy process and very helpful staff. Was easy to book online and got a great deal. So much cheaper then I thought.. I then went to the site and met the manager Matt who was so friendly and helpful. I’ve never booked a unit before and he walked me through everything and made it all very simple. The site itself is very clean and modern. I’m really happy with the place and service - highly recommend!
Gary Barker 07-08-2025
Google
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Daniel and Brandon took me round & have been very helpful. Pleasure to have met them


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