CUSTOMER REVIEWS

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(4.7) based on 578 reviews
Date
Platform
Rating
Feedback
Google
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Really easy process. Lots of trolleys available to move bulky items. Lewis was so helpful in answering my queries. Very happy with Shurgard Southwark.
Google
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Lewis was a great help went above and beyond when i was sorting out my unit he allowed us to transfer to save me some money.
Google
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Lewis was a great help today as I need go make a payment.
Google
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I recently hired a store for a few items that were cluttering up the home. The unit was dry and clean and easy to access. However I had some trouble with the app and codes to access the unit. Lewis at the Southwark branch was so helpful. He explained how it all worked, sorted out my access code and got the app set u, all with a smile and easy manner. I know someone else who also used this store and they had mentioned how Lewis had been really helpful to them as well. Lewis is a valuable employee whose friendly manner and helpful nature promotes the business and spreads good feedback for the Southwark store. Thanks Lewis.
Google
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Had to make a payment for a different store and Lewis helped me massively
Google
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Been storing with Shurgard for over a month now and Lewis is always happy and willing to help, very happy with the service.
Google
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Had the best customer service at Shurgard Southwark and that was down to Lewis who was very knowledgeable and friendly.
Google
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Great experience at Shurgard - Lewis was really helpful, friendly and professional, and made the whole process straightforward and easy. He explained everything clearly and was happy to answer any questions we had. Really pleased with the service and would definitely recommend!
Google
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Lewis was very helpful in setting everything up. Easy set up and good value
Google
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Amazing experience with the team here at Shurgard Southwark. Lewis was so helpful and made it easy for to me find my new storage!
Google
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Needed to sort an issue with my unit, and Lewis went out of his way to help me. Thank you
Google
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Very nice place, will definitely go back when ever I need a storage. The manager (Lewis) is ready to help any time you need an assistant.
Google
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Had the best experience - Shane was incredibly helpful. I must have called 4-5 times and Shane remained so patient and committed to finding me the best fit for my situation. Cannot recommend Shurgard more!
Google
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Thank you! Great (best) price, and really helpful staff. Thank you Molly who I was on the phone with, very helpful and answered all my questions.
Google
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Brandon was very helpful
Google
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Came in to get some information about a storage chase was very helpful
Google
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Lewis is very helpul and realky happy with this.
Google
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I just wanted to say I was in a tough situation and the young man via the name of Lewis helped me and took his time out of his day to talk me though every step and fixed my situation , I just wanted to say thank you to him

People like him a soo rare to find in customer services
Google
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Lewis was incredibly helpful today and assisted me with my storage transfer. He went above and beyond to fix my problem, and had a solution in no time at all, making the relevant phone calls and looking up all the different options for me. He made something which was super stressful for me seamless, and he very quickly resolved my query. Thanks again Lewis :)
Google
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Jade was super useful on the phone - able to answer all questions quickly and get us set up with our storage unit.
Google
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Damon was super helpful in tracing a reservation and took full ownership to complete the pending actions on those reservations.
Google
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Thank you Damon for your help!
Google
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I had a great experience with Damon, He was extremely helpful and professional. Damon went the extra mile to provide excellent service.
Google
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Great customer service from Lewis. He was very helpful and patient and answered all the questions I had. Very happy!
Google
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Lewis Miller.. What a guy!
Google
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received great service from damon :)
Google
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Very friendly service from Damon, very helpful and answered all my questions!
Google
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Great value compared to other companies in the area and the staff were extremely helpful answering any questions or queries promptly and professionally, thanks for your help lewis
Google
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When I visited Southwark Shurgard Lewis was extremely helpful, I needed boxes in a rush and he made sure to show me how to assemble them and also had a refreshing conversation.
Google
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Im really grateful with the help I had from Shurgard, I had to move all my stuff in an emergency and I was panicking because time wasn't on my side and a guy named Lewis went out of his way to make sure i was happy and he was patient, so polite and very reassuring.

Thank you
Google
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Really expensive but better than most of the other places and their ridiculous prices for such tiny spaces!
Google
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Yet to move into the storage unit, but wanted to give Manny a shout-out for making the process incredibly convenient. It was a treat!
Google
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Really nice store with super friendly staff. Whatever you need, they’re happy to help and make it happen.Damon’ was really helpful and nice.he actually found us a better storage place. We’re very happy with the prices and the service.
Google
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Farid was very helpful taking through the various units options
Google
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Farid was very helpful with setting up my storage unit
Google
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James is a wonderful person and a will be a great addition to the Shurgard family. Be sure to appreciate when you have good staff!!
Google
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Great experience from both Damon & Rianna, who gave me a deal and were very personable
Google
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Great price, amazing and fast service. Damon was great helped me out with everything had all running and ready to store in less than a few minutes
Google
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Damon - very helpful. Decent storage in the area with easy access
Google
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Excellent customer service from Rianna. She was very pleasent and helpful and went the extra mile
Google
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Damon & Rianna were both a pleasure to deal with during a recent move into Shurgard Southwark. Friendly, easy to deal with and efficient, thank you so much for being so helpful!
Google
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Excellent service from Rianna with good sense of humor
Google
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Great Experience at Shurgard Southwark all thanks to the brilliant and quick service by Damon !!
Google
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Damon was calm and helpful in explaining to set up the app over the phone. Thank you.
Google
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Rianna and Damon have supported in an effective and proactive way at Shurgard Southwark. They clarified kindly all the information I have required it.
Google
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Damon went above and beyond to help us find the right unit. Thank you.
Google
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Great customer service, helped get out lock replaced and were super friendly. Rianna was a massive help!
Google
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Damon and Rianna were very friendly and helpful and sorted us out.
Google
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Damon was really helpful and very fast in the explanation of the process very good service
Google
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Excellent customer service from Farid


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