CUSTOMER REVIEWS
Platform
Feedback
Google
Fantastic service from Chris and Sophie!
Google
Chris was extremely helpful - Made the whole move in smooth! Top man
Google
Chris was very helpful. Thank you. Will recommend
Google
Chris helped our move and made the whole process easy. Thank you and would recommend to friends and family.
Google
Thanks Chris. You made the whole process easy and stress free. Will recommend. Many thanks
Google
Five stars for Chris at Shurgard! I was in a rush to get a unit sorted, and he handled everything with incredible speed and efficiency. He explained the pricing and security features clearly, leaving me with zero doubts. Excellent customer service—thanks, Chris!
Google
Kaz at the Surbiton branch was professional and polite and very easy to deal with and get the unit quickly and without fuss. He explained the app well and is a credit to the company.
Google
Excellent service at the Surbiton branch. Chris was professional, approachable and incredibly helpful throughout the whole process. He explained everything clearly and made it completely stress-free from start to finish. The site feels secure and well managed. I would highly recommend!
Google
Have just got my new storage at Shurgard from Kaz & Khaya who were really helpful with getting me setup and ready and helping me when I booked the wrong space, they showed me to my storage and listened to my needs for my needs, Thank you!
Google
Google
Best self storage in Surrey and Kingston area! Second time I've used them, process is flawless, more hours to access the storage than other competitors. Chris was very helpful
Google
Service amazing. They have very good team . Highly recommend
Google
Chris Katz and Sophie, were very helpful
Google
A big thank you to (can't remember but I think) Kaiah. Very helpful and professional young man
Google
Chris was amazing and extremely helpful from start to finish and made the whole process very easy going. The building also feels very safe and never had any problems. I would highly recommend !
Google
The customer service was as always amazing. Nothing was too much trouble for Chris and his team, Alfonso, Kas and Sophie.
Thank you it was a pleasure meeting you and appreciate all your help.
Antonette 😊
Thank you it was a pleasure meeting you and appreciate all your help.
Antonette 😊
Google
Google
Great service and very helpful staff. Would definitely recommend!
Google
An absolutely excellent facility: security is 10/10. The staff have been extremely helpful and always polite, the system is highly secure and works seamlessly. I left the vast majority of my belongings there for over a month and I had absolutely no concern. I would definitely recommend this company.
Google
A big shout about out to Chris and Sophie - they went above and beyond. had a great experience here! The staff was friendly, professional, and truly cared about making sure everything was done right. The service was quick, the quality exceeded my expectations, and the overall atmosphere was welcoming. I really appreciate the attention to detail and excellent customer service.
Google
Great service from Chris, very helpful with help managing storage in terms of advice, cost and explanation of terms. Providing great guidance.
Google
Google
Super helpful with my parcels, never missed any delivery
Google
Great team and well maintained facility.
Google
Excellent service at reception
Google
Chris was incredibly helpful. Thank you for your help and prompt response.
Google
Scott and Chris were very helpful. Thanks them for an amazing job. Helped me to solve all questions.
Google
Always reliable and trustworthy service. Chris the manager is always attentive and helps to solve any issues with storage unit. Highly recommend!
Google
Got storage at the Epsom store, Chris was very very helpful
Google
Highly recommended!! Chris and Scott were super kind and helpful and made my whole experience as great is it can be!! The building also feels very safe and offers high levels of security. Definitely would use again!!
Google
Fab experience at Big Yellow! We’ve used them before at another location, and they are consistently great! The staff at West Molesey where amazing and extremely helpful.
Google
Google
Chriss was so helpful and so easy to deal with.
Google
After trying a number of other storage options, these guys were absolutely great! Chris was honest, upfront and extremely helpful throughout the whole process. No hesitation on recommending these guys as top class service!
Google
Great experience renting 2 units at this Shurguard! 100% recommended. I'd never rented a storage unit before, and both Scott and Chris were super helpful and explained everything.
Google
Dealt with Chris
Could not be more helpful
Guided me through the process
If only more people were as helpful
Fantastic service
Could not be more helpful
Guided me through the process
If only more people were as helpful
Fantastic service
Google
Helpful staff (thank you Scott!), good quality items, and really close by!
Google
Excellent friendly service and advice. Thabks so much
Google
Great storage facility, Scott and Chris were really friendly and helpful - highly recommend
Google
Google
We've had a great experience with Shurgard Storage in Surbiton. The team has been friendly, helpful, and brilliant at finding the right storage solution for us at the right price. A special thanks to Scott and Chris, who both invested a lot of time and effort to make sure everything worked perfectly for our needs. Highly recommended!
Google
Chris and Khaya were very helpful, much appreciated!
Google
Fantastic team! Was being helped by Khaya, when visiting to rent storage. Showed me several options and was very friendly throughout! Same for his colleague who was around as well. Spaces are very clean. Would definitely recommend when looking for storage space 👍
Google
Chris was more than helpful with helping me find a box, 10/10 customer service would definetly recommend.
Google
Chris was exceptionally helpful and took time to personally show us lock ups available and talk through the options with us.
Google
The facility is top notch. High quality and efficient setup. Customer service is even better. My point of contact was Chris and he was extremely helpful. Resolved a couple of initial stumbling blocks and simply made my experience as a customer very pleasant. He is knowledgeable and proactive, I was really impressed. All my questions were answered, so besides a competitive price, my decision to go with this storage unit was largely driven by the excellent service.
(Review written on behalf of a friend as she does not have google, she is the customer)
(Review written on behalf of a friend as she does not have google, she is the customer)
Google
Brilliant and helpful service from Scott at Shurgard. Highly recommend and efficient check in. Thank you
Google
Chris is clear efficient and professional. This is the second I've used Shurgard and I am more than happy with the service!
Google
Very helpful and knowledgeable service from Scott at the desk. Got the best deal for me and explained all procedures concisely, showed me where everything was and how to use all security door systems. Very good service, would recommend!
Google
Fantastic, helpful service. Gave me a good price too. Very happy.
