CUSTOMER REVIEWS

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(4.6) based on 247 reviews
Date
Platform
Rating
Feedback
Google
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Nadia was excellent helping me with everything today.great customer services.
Google
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Happy to be see staff presence at the store today. AB was very helpful
Google
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Palak was so helpful thanks
Google
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I just had a good experience with your Assistant manager - Abbas . He was good and gave us a lots of information about the storage and stuffs.
Google
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Palak offer me best cheap price and easy to setup app.
Google
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Palak is very kind and knowledgeable person. I am very happy with her service
Google
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Nadia is fantastic and very kind in Shurgard Watford
Google
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Nadir was super help ful booked units for us ,help online and shows us everything.
Google
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Palak shah is very good for making contact. She is very intelligent and professional
Google
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Palak shah is very good for making lots of contacts also she is very intelligent ,kind and professional
Google
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Excellent service received from the customer service. Thank you so much from
Keri-Ann
Google
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Palak is very helpful to moving process and nice atmosphere as well.
Google
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Great service from both, Abbas and Emma will use this again thank you both
Google
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Help from ms Palak was amazing!
Google
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I had a great experience with Shurgard and the customer service was excellent. Keri-ann was incredibly helpful, professional, and friendly throughout the entire process. She took the time to answer all my questions and made everything smooth and stress-free. It’s rare to find such attentive and caring serviceβ€”Keri-ann truly made the difference. Highly recommend!
Google
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Hi Keri-Ann,

Thank you for reaching out to check in and gather feedback. Everything went well, and I truly appreciate your excellent customer service.

Kind regards,
Google
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Google
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Very helpful staff
Google
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Excellent service from start to finish. Excellent condition of storage unit and great prices.
Google
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I’ve used them a few times and they’re really helpful.

Really easy access on the app
Google
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First time user, what great service & facilities. Thank you Abbas & Palak too.
Google
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Excellent assistance from Palak when I needed help extending my stay.
Google
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Palak is very helpful to finding right size of storage.
Google
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Palak is very helpfull to set up app
Google
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Palaka was very helpful with dealing with my storage unit.
Google
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good staff !!
Google
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Thank you for your service. Arriving today for my storage unit and found that someone else had accidentally taken my unit. The staff, especially Kerry Anne kindly sorted the problem out and showed me to my new storage unit.
Google
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Very helpful staff. Especially Palak
Google
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Excellent assistance from Palak
Google
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Keri-Ann was very professional and managed to help me. She is the best. Thank you America-Ann
Google
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Keri-Ann was very helpful…really appreciate it πŸ‘πŸΌπŸ™ŒπŸΌ
Google
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Amazing Keri-ann
Google
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⭐ Outstanding Service from Reon at Shurgard Hatch End ⭐
Reon was exceptionally helpful and friendly every step of the way β€” an absolute standout in service and professionalism. He even stayed back after hours to support us, which speaks volumes about his dedication. Truly above and beyond!
Google
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good service
Google
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Palak is very helpful to setup app and how to use it.
Google
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I chose Shurgard Harrow for my storage needs, and I have to say I was truly impressed with the service. Keri-Ann showed outstanding professionalism – she explained everything in detail, was clear, attentive, and incredibly friendly. Thank you for all the support – you made me feel welcome and confident in my choice!
Google
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This is one of the most decent self storage facilities. It offers very well designed storages at very reasonable prices. The place has a security gate that is accessible after hours via a code. Perfect! Perfect! Perfect!
Google
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Keri-Ann provided Very good customer service. I am satisfied
Google
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Staff very helpful on sign up and at first move in
Google
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Awesome 5 Star service, very knowledgeable and helpful and a massive thank you to Keri-Ann!
Google
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Amazing customer service. Seamless move from a smaller unit to a larger one. Thank you ladies!
Google
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Google
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Google
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Google
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Extremely helpful customer service team.
Reon and Palak
Fast, simple and efficient service
Google
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Great service and affordable prices.

Very happy with the overall care and support. Thank you
Google
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Staff is very helpful regarding setting up the app and how to use it.App is very easy to used.
Google
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I would like to say staff is very helpful Regarding setting up the app and how to use itπŸ‘
Google
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This 5 star is only for the Asian guy who was always helpful and friendly when he used to be in reception when they had reception and office .
Otherwise I would not even give 1 star to the customer service or anyone else in this company because they are always unprofessional and not helpful
Google
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Great service and affordable prices.

Very happy with the overall care and support. Thank you John.

KR


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG