CUSTOMER REVIEWS

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(4.8) based on 387 reviews
Date
Platform
Rating
Feedback
Google
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Rachel was lovely, explained everything perfectly.
Google
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Good customer service from Rachel. She is a very nice lady.
Google
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Rachel was amazing. So helpful. She is a credit to Shurgard.
Google
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Brilliant customer service, very friendly was met by Rachel in the office who showed me to my unit.
Google
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Moving in was great. I’ve used them before and it was just as easy now as it was the last time. I also received a follow up call from Rachel to check in on how it went for me which was really nice. She was lovely and gave me some more information that I needed which was really helpful.
Google
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Great service from the ladies Rachel and Charley. Thank you
Google
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Charley and Rachel are always so friendly. The store is always clean and tidy. Thank you shurgard for the units.
Google
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Super friendly and efficient. 5 stars all round. Thanks Rachel 👌
Google
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Charley is always polite, helpful and a pleasure to deal with.
Google
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Rachel was very professional and helpful
Google
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Charley and Emma are always so friendly and helpful. Thank you
Google
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Rachel was great
Google
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very good customer service, always help thank you charley
Google
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Emma has been absolutely amazing helping us find the best storage unit for our needs.
Google
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Great service from Rachel. She was very helpful and friendly.
Google
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Rachel so kind and helpful
Google
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Iain has provided amazing service to uz today, he was helpful, kind and we had a great experience. Thank you Surgard team and Iain especially 😊
Google
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Rachel was brilliant with my storage move, and she helped me save some money
Google
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Rachel was amazing, so helpful found exactly what we was looking and a timely matter 100% would come back again
Google
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Charley is always very helpful thank you
Google
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Brought some boxes from Shurgard Rachel was very helpful
Google
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Richard was really kind and helpful! Thank you so much ☺️
Google
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Lesley was great and really helpful.
Google
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Very easy to use and emma was amazing
Google
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Lesley was great, very professional 👏
Google
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Amazing help & customer service from Lesley at the riverside branch, showed me around to find a suitable unit for myself, got me signed up & ready to go, 5* x
Google
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Lesley was brilliant to deal with and made the process so easy.
Google
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Great service through out from opening my account, to taking on the storage unit, all the way to when I gave my storage up.

Price was great for what I needed and would suggest to anyone needing storage facility.

Helped a lot with my house move. Would use again if I need the service in future.
Google
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So easy to sort out and super friendly staff! Charley was so helpful sorting things out for me
Google
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Lesley at Riverside was very patient and helpful today. Gave very detailed information and showed the facilities. He was very polite and very professional. Storage fees reasonable and the facility is secure.
Google
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Google
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Lesley services were very super, perfect service as they helped me with my storage needs
Google
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Really simple and easy to use app, highly secure site but easily accessible at the same time. 5* would recommend
Google
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Emma was extremely patient we got through to the relevant person , although this was hard work as the person on the other side of the phone didn’t have a clue. Emma explained what we needed with a smile on her face. Thank you for your help today.
Google
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Charley was very helpful and polite. Defiantly give the company a good image
Google
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Charley was really helpful, thank you
Google
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Came in today and Charley dealt with everything I needed and was very friendly and helpful
Google
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I have a unit at Shurgard central and the lady Charley who helped me was really helpful. Thank you would definitely recommend.
Google
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Google
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Charley was very helpful and dona an amazing, efficient job of helping me.
Google
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Beautiful service and really friendly service

Florentine was amazing with help and explained everything
Google
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Charles is so helpful and nice, nothing is to much trouble thank you again.
Google
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I used this storage facility last month while shifting houses and had a great experience. I booked a 20 sq ft storage space for £33.90 after the first-month offer, and the price even included the lock.

When I first arrived, the gate didn’t open with the code I had, but customer service quickly helped me out by generating a new one, and everything worked perfectly after that. The place has CCTV cameras for security, which gave me peace of mind.

The lock was provided inside the unit as agreed. There are pallets available to move things easily, and a lift for the upper floors.

Cancelling the contract was super simple too — just needed to send an email.

Overall, I found the facility very convenient, clean, and secure, with great customer service. Definitely recommend it!
Google
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Charlay
She has been friendly and helpful
Google
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Charley was a great help, thanks alot would definitely recommend.
Google
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The process of letting a storage was very easy, the staff are also very helpful and the whole process was smooth and easy. Would definitely come back again.
Google
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Google
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Great service from Leslie! He made everything seamless and easy! Thank you
Google
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I have been today to rent a storage, very pleased with the costumer service, easy and smooth. Lesley has been outstanding and clear about the fees and found be good price for space need. Defenetly recommend! Very pleasant experience.
Google
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Emma was lovely and so helpful with setting us up


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG