Customer reviews Review Policy

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(4.8) based on 306 reviews
Date
Platform
Rating
Feedback
Sharon Barrett 19-10-2026
Google
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Great customer service from staff members
Nigel Langley 16-10-2026
Google
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Alex helpful when showing us around the site
Andrew Lee 16-10-2026
Google
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Andrea very helpful & fantastic when transferring units
Marius-Daniel Vasiliu 15-10-2026
Google
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Great customer service from Jay & Andrea
Jason “Jace the Ace.” Taylor 13-10-2026
Google
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Andrea is a great ambassador for Shurgard and with Alex they went above and beyond during my move in.
Kevin Sanchez Hernández 12-10-2026
Google
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Service is great
Daniel Rivera 12-10-2026
Google
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Alex very helpful
Sonaya Croft 12-10-2026
Google
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Jay so helpful with transfer
gavin baxter 23-09-2026
Google
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Great, super friendly staff. Went above and beyond helping change ownership of a work unit. Would definitely recommend
Daniel Wood 11-09-2026
Google
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Jay was understanding, friendly and proactively helpful in assisting me with processes and my queries relating to my unit. Made everything easy, I’m grateful for the customer service provided.

I will recommend Shurgard to anyone I know who may need a unit in future because of their service.
Sheena Russell 02-09-2026
Google
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excellent team you have at eastbourne
User One 01-09-2026
Google
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Jay was amazing setting up the app for me 😁
Isabel 14-08-2026
Google
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I had a query handled by Jay and he was super friendly and sorted it out quickly. Thanks!
Darren Hartley-Moore 07-08-2026
Google
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Hay bery helpful replaceing our lock
Aluicious Smith 28-07-2026
Google
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Andrea was Absolutely brilliant.
I needed storage and I had a list of storage companies to check out before making my decision.
Shurgard Eastbourne happened to be first on my list. From the get go Andrea was very helpful with providing details of the Shurgard Storage facility and although I wasn't too keen on the way technology is used to access the units she helped me by demonstrating how easy it was to do. I was able to view several units before I settled on the one I wanted.
Being a brand new building everything was as clean as you could get.
I couldn't have asked for a better service. To add to this they were doing a special promotion of £1 for the first month.
If you're looking for storage in Eastbourne I would definitely recommend putting Shurgard at the top of your list.
(And by the way, there was a good vibe among the Shurgard team. Perhaps I would have got the same great service from any of the players).
Ryan H 22-07-2026
Google
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Very easy and straight forward they do their best to help you with anything you need and any questions u have they get it sorted for u
glenn day 22-07-2026
Google
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Alex was exceptionally helpful! The self storage was easy to access and a big thank you for all the help
James Buckland 16-07-2026
Google
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Went in to view some storage I had to book an appointment to do this which was a bit inconvenient but I'll be using this company going forward
R Vitols 01-07-2026
Google
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Customer service was polite and went over everything I need to know. Recommended self storage.
raj jain 29-06-2026
Google
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lee baker 04-06-2026
Google
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Very helpful, great staff
Jason Deacon 30-05-2026
Google
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Quick and easy to use. Great place for storage.
James Askew 02-05-2026
Google
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Amazing service from Jay, very helpful and informative and helped me settle in nicely.
Pessimist Productions 16-04-2026
Google
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Great customer service, very friendly and helpful!!!
Lee Danvers Kirby 03-04-2026
Google
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Jay very helpful with moving in
Hannah B 02-04-2026
Google
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Had a great experience with Shurgard, everyone on the phone was lovely and explained everything very well. A special thanks to Alex (Eastbourne) and Nancy (Tonbridge) who went above and beyond in helping me make many last minute changes! Thanks again
Fatimah Habib 01-04-2026
Google
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Millie Brodie 29-03-2026
Google
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Jay very helpful today when doing a transfer
Alex Hagger 18-03-2026
Google
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Great support from Alex at the reception, he was very helpful and knowledgeable. Very happy with my storage solution. Easy to sign up and informed us of the offers. Thanks Alex
michael 14-03-2026
Google
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Jay was very helpful. I'll definitely choosing your facility.
Kieran 11-03-2026
Google
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The Eastbourne team understand the importance of personal engagement and understanding, matching my needs to the storage unit required. Excellent .
Cameron Hutson 08-03-2026
Google
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Very helpful team
Jane Dyer 03-03-2026
Google
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Was a pleasant experience and very friendly experience of dealing with renting space for furniture items many thanks
Tim Norton Smith 27-02-2026
Google
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Andrea was most helpful and made the whole process of signing up simple and very effective. Met my needs in full. Great service.
Charles Griffiths 27-02-2026
Google
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Andrea and Jay couldn't have been more helpful or efficient.
Danny Read 27-02-2026
Google
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The team at Shurgard Eastbourne were a great help
George 26-02-2026
Google
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Wayne Harris 17-02-2026
Google
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Fab service and fab staff!
Magnolian 16-02-2026
Google
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Andrea provided swift, friendly and helpful service when setting up my new storage unit 5 stars!
Jayden 10-02-2026
Google
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David Neeves 05-02-2026
Google
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Andrea and Alex always friendly
Sarah H 04-02-2026
Google
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Really helpful on renting a locker. Upgraded easily
Keith Wells 04-02-2026
Google
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On 30th of January phoned and asked about availability to store some personal items and went down to have a look around. Meet a kind gentleman by the name of Jay and he explained everything about the company and storage.Very helpful and nice and friendly staff definitely I will be recommending this company to friends and family thanks Jay top gentleman .K Wells
Jake Killey 02-02-2026
Google
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Alex and the team are very helpful, would recommend. Thank you guys
Florin Olteanu 30-01-2026
Google
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Gemma Lindfield 27-01-2026
Google
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Really great storage unit. Brilliant service from Alex, Jay and Andrea today. Thanks guys.
Mark Taylor 20-01-2026
Google
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Good service, very friendly. 😊
Stewart White 12-01-2026
Google
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I’ve been using this storage unit for the past 3 years and couldn’t be happier. The staff are always so helpful, friendly, and genuinely lovely to deal with. It’s been a great experience from start to finish and I wouldn’t hesitate to recommend them.
UY 27-12-2025
Google
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Very polite staff and good service
Karol Fałat 14-12-2025
Google
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Very easy access, decent pricing for London, very helpful customer service.


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award GRESB Real Estate 2026 Member of  BEL ESG