CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • true
(4.8) based on 389 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
Thank you Edward from the Reading Office, you were amazing today and found a solution to the issue I put myself in, you were very polite and understanding- thank you again - top guy
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great and Staff very friendly, perfect t
Google
  • true
  • true
  • true
  • true
  • true
Very good customer service Edward 👏 👌 👍
Google
  • true
  • true
  • true
  • true
  • true
Claire was really wonderful showing us around and answering all our questions. Really appreciate it
Google
  • true
  • true
  • true
  • true
  • true
Karen was brilliant couldn't of done it with out her
Google
  • true
  • true
  • true
  • true
  • true
Karen was great. Very efficient.
Google
  • true
  • true
  • true
  • true
  • true
Excellent service, the staff were very polite and friendly, the prices are affordable, and the place is super clean and tidy. Thanks very Claire
Google
  • true
  • true
  • true
  • true
  • true
Efficient team and good storage, thanks
Google
  • true
  • true
  • true
  • true
  • true
Edward at Shurgard was super helpful! He took the time to go through everything with me and answered all of my questions about the storage unit clearly and patiently. The whole process felt easy and stress-free thanks to him. Really great customer service — highly recommend!
Google
  • true
  • true
  • true
  • true
  • true
Thanks Edward for no professional and attentive service in solving my issue today many thanks
Google
  • true
  • true
  • true
  • true
  • true
Great experience with Karen & Ed and the Reading team. Thank you
Google
  • true
  • true
  • true
  • true
  • true
Great, helpful and friendly service from Clare at the storage space and on the phone with her colleague. Would definitely recommend
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Karen was beyond excellent and helpful.
Google
  • true
  • true
  • true
  • true
  • true
Great customer service. Karen and one of her colleagues helped me today - similar to another review below, I had to get in touch with them after losing my partner, who had always dealt with our storage unit, and they were efficient, understanding and sensitive to my circumstances - thanks for helping me get it all sorted out.
Google
  • true
  • true
  • true
  • true
  • true
Just visited shurgard reading relief road
Claire showed me around and she was super helpful just want say a big thank you to Claire
Google
  • true
  • true
  • true
  • true
  • true
Hello Hi I'm so happy with staff and Specially Mr Edward is great and fabulous person ❤️👍
Google
  • true
  • true
  • true
  • true
  • true
Good storage unit just outside of town centre. Claire looked after us really well, showing us around and was extremely hospitable and polite. Her positive energy is very puts you at ease especially when moving stuff and all that packing. Thanks Claire!
Google
  • true
  • true
  • true
  • true
  • true
Karen was very helpful when I popped in for some information on Tuesday. Will definitely be back to book as soon as I have my moving date.
Google
  • true
  • true
  • true
  • true
  • true
Edward was very helpful and I would definitely recommend shurgard
Google
  • true
  • true
  • true
  • true
  • true
Great service!
Google
  • true
  • true
  • true
  • true
  • true
I cannot recommend Karen at Shurgard (Caversham Road Reading) highly enough. My sister recently died and she has been compassionate, kind and amazingly responsive and professional in dealing with all our queries and clearing my sister's unit. Really outstanding customer service, thank you Karen.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great service from Edward and Karen. Thanks
Google
  • true
  • true
  • true
  • true
  • true
Amazing services
Lovely staff
Was very quick and peaceful
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I would like to thank Edward, Karen, and Claire from the Shurgard Reading customer service team.
They were extremely helpful, professional, and very friendly.
They made everything clear and easy, and the whole process was smooth from start to finish.

Excellent service — thank you all!
Google
  • true
  • true
  • true
  • true
  • true
Easy access, pleasant location and helpful staff
Google
  • true
  • true
  • true
  • true
  • true
Great service from Karen! Explained everything quickly and efficiently!
Google
  • true
  • true
  • true
  • true
  • true
Great experience and customer service.
Google
  • true
  • true
  • true
  • true
  • true
👌👌👌👌
Google
  • true
  • true
  • true
  • true
  • true
I’ve used Shurgard in Reading for a couple of years and have been extremely happy with it. Karen has supported me throughout and that’s a massive weight off my mind as I live in Dubai. The facility is secure and has very modern access. I would highly recommend.
Google
  • true
  • true
  • true
  • true
  • true
It’s quite convenient as it is not far from town. And the safety system are quite strict, every door need to be unlocked. Overall shurgard is a good choice if you’re looking for storage space.
Google
  • true
  • true
  • true
  • true
  • true
Karen and swindon were very accommodating and lovely people to approach.
Google
  • true
  • true
  • true
  • true
  • true
Shurgard team has been very helpful and always ready to assist with matters regarding signing up and booking. Convenient for students as well. Karen was very helpful in assisting me with confirming my moving out date and what should be done when vacating the storage unit.
Google
  • true
  • true
  • true
  • true
  • true
Great storage facility, seamless move in and move out system. The app always works and I had a good experience with the management team!!
Google
  • true
  • true
  • true
  • true
  • true
Amazing and swift customer service. He answered all my questions was attentive and friendly. Great service!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Karen and Josh were extremely helpful during the whole process.
It was quick, easy and very efficient.
Google
  • true
  • true
  • true
  • true
  • true
I had a unit here 7 years. A few issues with the lift being repaired which was a bit annoying but the unit was secure and basically no real problems.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Secure and affordable storage lockers with helpful and friendly staff! Very accommodating!
Google
  • true
  • true
  • true
  • true
  • true
The storage unit was very easy to book and use and customer support was always helpful. I would definitely recommend Shurgard!
Google
  • true
  • true
  • true
  • true
  • true
Perfect place for storage. There’s a variety of sqft options to choose from to suit your needs. The Shurgard team made signing up very quick and easy and I was able to get my stuff stored on the day of signing up. Access hours to the storage are also very convenient 7am-9pm. Staff were very attentive with any questions and help that I needed. Karen in particular helped me with a misunderstanding on my part and my problem was sorted promptly. Definitely will be using this again next summer as it’s perfect to students - very close to UOR.
Google
  • true
  • true
  • true
  • true
  • true
Huge thanks to Karen for helping me downsize to a smaller unit. I felt well informed and received a tailored service. Thank you!
Google
  • true
  • true
  • true
  • true
  • true
Staff member Karen gave us a wonderful service
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I rented a large drive alongside unit at Caversham. This is now unmanned so you have to go via Store'nLok on the A33 Relief road. Staff there were very friendly and helpful. The new enter/exit app. is a big improvement on the old entry system. Also when I discovered to my horror that I had inadvertently left my key when I vacated the unit, Jordan the manager sorted it out to my great relief. Thanks Shurgard for a great service.