Customer reviews Review Policy

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(4.8) based on 339 reviews
Date
Platform
Rating
Feedback
Anna 21-10-2026
Google
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All great! Thanks
Mark Phillips 18-10-2026
Google
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Compared to other storage companies I tried I found the staff to be very friendly, helpful and efficient
Josh Rowe 11-10-2026
Google
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Brilliant service. I went to take a look before renting a unit and was greeted by Bryony. She was excellent. Answered all my questions, showed me different unit options both at ground floor level and 1st floor. Went through details of storage options and if/when wanting to change sizes etc.
Later on after confirming what I needed I returned to get my ID and contract all completed and was a breeze.
Would definitely recommend to anyone looking for self storage.
Jonathan Murray 27-09-2026
Google
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Fantastic service from Bryony & Clare. A brilliant setup with plenty of options. Made a great staging point for our house move. Massive thanks.
David Hillmam 24-09-2026
Google
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Fantastic experience with Clare from the Swindon units always positive and happy to help I couldn’t ask for anymore
Michael Mchugh 31-08-2026
Google
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Easy to book, friendly greeting and tour given by Bryony. Everything explained clearly.
Mike Ward 26-08-2026
Google
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Great experience, team were very helpful and the complete transaction was seamless.
stuart Haines 22-08-2026
Google
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Very helpful and welcomed ☺️
Gareth Desmond 21-08-2026
Google
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Very helpful staff. Very polite and helpful claire , david
Tom H 15-08-2026
Google
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Clare is great! She's been really helpful every time I've come in, made everything very easy.

Thank you Shurgard and Clare :)
Steve Eagle 14-08-2026
Google
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Fantastic service from start to finish. Bryony and Clare were absolutely brilliant and made the whole process so easy. They were incredibly helpful with all the paperwork, explaining everything clearly, and were equally great when it came to the practical side of getting everything organised.

Their friendly, professional and can-do attitude made a potentially stressful process completely straightforward. I really appreciated the time and care they took to help.
Doug Stock 22-07-2026
Google
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Teri Alakpa 19-07-2026
Google
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I booked a unit at the Swindon branch to store household items while between houses.
The storage house is tidy, easy to navigate and well equipped with trolleys and lift access.
I had the pleasure of being in contact with David, Bryony and Clare on separate occasions (for a scoping visit, move in and administrative help respectively). All three were lovely, welcoming, professional and incredibly helpful. Each interaction went seamlessly and I was able to fulfil my intented purpose quite efficiently with their guidance. Couldn't ask for better than that
Kevin Hatfield 18-07-2026
Google
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Extremely helpful, thank you David, I had booked a unit to start on Monday 20th, but following the death of my mother and the immediate need to clear out her room, I needed the unit immediately on the 17th, visited the unit and spoke to David, who was extremely helpful and was able to get my contract amended to the earlier start date.
Jas Cook 15-07-2026
Google
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Be aware it still has ALL the Lock n Store signs up

Really helpful staff.

Small and dated premises but good value for money and a good location.

I look forward to when it's updated in line with other Shurguard properties
A&K Ecommerce LTD 14-07-2026
Google
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Extremely professional Personel, the units are absolutely spotless and clean as well as the hallways and bathrooms!
Lígia Strabelli 08-07-2026
Google
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Absolutely happy with the experience so far. The facilities are clean, organised and well ventilated. The use of trolleys is very handy and the entire process to get in, storage and get out is quite straight forward. Biggest shoutout to the staff, specially Bryony that walked me through it, answered all my questions and is genuinely caring and resourceful!
Ashleigh Rowe 24-06-2026
Google
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Amazing self storage place, staff are friendly and helpful!
STANLEY DIAS 22-06-2026
Google
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I had an excellent experience with Shurgard in Swindon. The facility is clean, secure, and very well maintained. A special thank you to Bryony, David, and Clare, who were all incredibly friendly, professional, and helpful throughout my time there. They took the time to answer my questions, explain everything clearly, and made the whole process straightforward and stress-free.

Their outstanding customer service really sets this branch apart. I would highly recommend Shurgard Swindon to anyone looking for reliable storage with a team that genuinely cares about its customers.
Janine Kennett 17-06-2026
Google
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I had a really good experience with Shurgard Swindon. The site is clean, secure and easy to access, and the whole process from booking to moving in was straightforward. The staff were helpful and explained everything clearly, which made it stress-free. A special mention to the manager Bryony, who was professional, friendly and really went out of her way to help. I felt confident my belongings were safe and well looked after. I also appreciated how well everything was handled alongside Beyond, which made the whole process even smoother. Would definitely recommend if you’re looking for storage in the area.”
Betty Smith 05-06-2026
Google
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Bryony , Claire and David always welcoming and supportive on any questions since been here the place is always clean and tidy the staff are helpful all the time.
David O'Flynn 09-05-2026
Google
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Very happy
Ismeni 24-04-2026
Google
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Very happy with the 50 feet square storage, I still have plenty space 🤩 excellent receptionist very helpful.
Richard Rigden 09-04-2026
Google
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The process was very slick. Signed up online and was able to access the storage from the next day. The very helpful staff guided us through the process and we are now happily accessing it as required. Swindon staff were very friendly, helpful and welcoming.
Andrew 03-04-2026
Google
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Glyn Andrewa 31-03-2026
Google
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Bryony,David and clare were fantastic soon as we walked in david was super helpful and showed us around. The unit and the areas around it were super clean
Ling W 13-03-2026
Google
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It was a great experience using the self storage. The storage building is big and clean, very spacious where you can move bulky things around at ease. The staff there is friendly and helpful, and they assisted me in everything and problems I encountered.
mart kerri 12-03-2026
Google
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From the moment I entered the storage unit everything was made so simple all my questions were delt with in such a professional manner I could not have asked for any more thanks to the team
Hayley Pollard 10-03-2026
Google
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Staff really welcoming and accomdating to our needs and site is clean and tidy
Karen Young 10-03-2026
Google
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Staff all friendly and helpful, site always clean
James Woodley 06-03-2026
Google
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I went into the store on Tuesday , with many amount of questions. I’m glad to say (after being greeted so kindly ) that Bryony was an amazing help with my concerns . She was happy to deal with any problems that I had . I couldn’t recommend the service and the company more . Great things all around .
Schirvill Fernandes 06-03-2026
Google
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The team at Shurgard have been great, the space was clean, secure and easily accessible; we’ve had no issues at all. The unit served its purpose perfectly. Would happily use Shurgard again if we ever need more storage in the future. ⭐
Sophie Lawson 03-03-2026
Google
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good
Prinesh Patel 16-02-2026
Google
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Easy sign up and very helpful
John Cole 10-02-2026
Google
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Friendly staff who are always will to help.
Dottysangel 08-02-2026
Google
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Lovely staff here in Shurgard. Greated warmly and helped with my requirements.
Alene Hibberd 05-02-2026
Google
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Jamie James 04-02-2026
Google
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Great service, Great staff, Great price. I will definitely use them again.
Patty Wan 02-02-2026
Google
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Staff member was friendly and helpful. Storage complex is clean and big. Highly recommended.
lorna miles 28-01-2026
Google
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jason long 01-01-2026
Google
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I visited the other day has i was looking to rent a unit for next month when I got there i was made welcome from the start the two lady's that where working on the day where very helpful. Talked me though everything and explained about the prices and sizes I may need . So I just wanted to say thank you to Bryony and I think the other lady was called Clare
Elizabeth Smith 16-12-2025
Google
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From the start the staff are so welcoming and helpful building is always tidy. They are really helpful in making that choice of what size unit this company is far the cheapest in Swindon. I did some research but for me it's about the place and the staff 10/10 if you ask me.my unit was clean when I had it.
Alex Glendinning 01-12-2025
Google
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Very polite staff Bryony and David were welcoming and they explained everything and took me to my unit, definitely a place to stroe your belongings.
Helen Hunt 13-11-2025
Google
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Lovely friendly staff at the Elgin storage units, couldn’t be more helpful
J.K Roofing 06-11-2025
Google
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Clare Summers 30-10-2025
Google
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Bryony Grant 30-10-2025
Google
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Faith Njeri 28-10-2025
Google
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⭐️⭐️⭐️⭐️⭐️

After getting my unit, I wasn’t sure if I’d be able to fit everything in. I started to panic, thinking I might have to get rid of some things, sell a few items, or leave them with friends. After searching for other options, I decided to ask the staff at Shurgard if I could upgrade to a bigger unit.

This was on the 16th of October, and I was assisted by a lovely lady named Bryony. She was incredibly informative, patient, friendly, and helpful. She took her time to show me different unit sizes and helped me choose exactly what I needed, even though I was a bit indecisive at first.

The best part the switch cost absolutely nothing! Literally £0.

If you’re looking for short-term or long-term storage, I would 100% recommend Shurgard. They’re reliable, transparent, and upfront with all their costs. I’m genuinely impressed and very grateful to be one of their customers.
Ian Arnold 24-10-2025
Google
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Great team and value. Thanks.
Faith Thiongo 03-10-2025
Google
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The offer was good no hidden fees. The move in process was so easy and straightforward. The staff were amazing and helpful.
The monthly charge isn’t too high as well. Overall the service and the amount were pretty decent.
Definitely recommend checking them out.


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG