Customer service is all about people

Our people are the beating heart of the company – from your local store manager to our support centre, we all play an important role in bringing you the best possible storage experience

Invest in our people

Shurgard Self Storage store managers

All our staff are highly knowledgeable about everything to do with self-storage – from storage units and storage facilities to safety and security.

That’s because our employees get all the training they need – from soft skills like listening or empathy to hard skills like system knowledge - so that they can perform their jobs with great competency and self-confidence.

Invest in your storage experience

Shurgard Self Storage store managers with customers

By investing in providing our staff with best-in-class training, we actually invest in providing our customers - that’s you! - the best possible storage experience.

We know that using storage often comes at times of change or stress in people’s lives. Our staff are sensitive to this with their calm, friendly approach. They understand every customer’s situation is unique.

By providing an excellent customer service we’re able to support our customers in a professional and sensitive way at times when their lives are changing.