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Self-Storage at Shurgard Cardiff

Shurgard Cardiff customer reviews

234 Penarth Road Cardiff CF11 8TU
Self-Storage at Shurgard Cardiff
0292 168 0038
Office: closed now
Access: open until 21.00

CUSTOMER REVIEWS

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(4.9) based on 382 reviews
Date
Platform
Rating
Feedback
Google
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Quick and easy, a no brainer to anyone looking for storage. Sarah’s customer service was perfect very friendly! Thank you from Ryan and Josh
Google
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Staff very helpful
Google
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Google
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Rob was a superstar. Thanks so much
Google
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Rob, Sarah and Maisie are very helpful
Google
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The phone sales team were great to set things up. And Rob in the Cardiff store was brilliant. Very helpful and professional.
Google
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Had a wonderful experience as first time customers. Rob made the experience super relaxed and went the extra mile for us! Would recommend this place to friends and family
Google
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Used Shurgard about a year ago Rob was spot on with customer service and overall a genuine nice bloke. So glad to see him after a year as had received amazing customer service once again!
Google
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Very helpful and easy to set up and use my storage unit thankyou sarah for all your help
Google
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Did loads of research and decided this was the best storage to go for. Rob spent loads of time with me at my first visit explaining how everything worked, and when I came back to book it was seemless.

Edit- I now have my unit and moving in was easy. Sarah rang to make sure everything was ok, and to make sure I knew how to manage my account via the app. She was really helpful.
Google
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Staff incredibly helpful and friendly. Extremely clean and tidy for a storage lot as well!
Google
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Spoke to Rob on the phone, was incredibly helpful and professional. And absolute credit to your team
Google
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Rob was extremely helpful, professional and efficient.
Google
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Fantastic site, Sarah and Maisie were a pleasure to deal with. Will be back to use in the future.
Google
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Google
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“Rob at Shurgaud Cardiff was incredibly friendly, polite, and professional while assisting me with my storage enquiry. He demonstrated excellent knowledge of the company’s procedures and available offers. I can confidently say he is a real asset to Shurgard.”
Google
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Excellent service. Went out of the way to accommodate our changed needs.
Google
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Google
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Excellent experience with supportive staff.
Google
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Great service from both Rob and Sarah. Top team.
Google
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Rob was really nice to me and my partner as we were trying to access our storage. He was really clear and easy to understand as he helped us when using the Storage App to access our storage on a Sunday.
Google
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Rob was very helpful
Google
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Rob couldn't have made my experience easier. Legend
Google
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Excellent service from Shurgard Cardiff. Online reservation and app set-up worked really smoothly. The storage unit was spotless, and the staff on reception were friendly and helpful. Highly recommended.
Google
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Wonderful experience, very clean and secure environment, the Cardiff staff go beyond needed service, informative and professional from start to finish, friendly and approachable, I would come back again!
Google
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Staff are professional and friendly! Units are clean! Easy to use!
Google
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Google
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We were very pleased with the deal Rob was able to make for our storage.
Google
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Rob was super helpful in sorting me out with my storage and showing me around the facility. He’s been super quick and prompt at replying to any queries that I’ve had. If I could give more than 5 stars then I would!
Google
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Brilliant service , best location , Maisy and Rob were superb, taking me though the new security step by step .
Google
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Very helpful advisor, explained the details and offers clearly and showed us appropriate unit.
Google
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First time using a storage unit and was a faultless experience getting all my stuff in.
The lady in reception was very helpful and showed me the ropes so I’m all set…THANKS
Google
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Rob was fanstaic, great service and helped me out massively sorting me out with a lovely spot to secure my valuables. Awesome place would recommend.
Google
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Rob has been very helpful and kind , due to him i was able to move my stuff easily
Google
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Great service and friendly staff! Thank you for your help
Google
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Best prices and a very clean/efficient place.

Rob was fantastic in breaking-down the cost and how the process works. Was also great in welcoming/helping on the first day.
Google
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Friendly staff, easy to understand.
Google
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Google
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Lovely service from sarah
Google
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Great size units
Very helpful staff
Easily accessible
Very secure
Would highly recommend
Google
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Faultless transaction, the female Shurgard colleague was professional and informative from the outset. She explained the process calmly and with confidence, provided a tour of the facility, presented the available unit suitable for my needs. Assisted with etc uploading of the App and made the whole process easy. I left with total confidence and when visiting teh following day to unload, everything worked exactly how she said it would. If yo need storage, this is the place, friendly, polite, super clean, great facilities - just how it should be
Google
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Great first experience with Shurgard. My only problem has been with the online ID check. Rob was really helpful and quickly sorted it out for me, showed me around and explained the security.
Google
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I was delighted with the service which Rob and the team at Cardiff Shurgard provided for me. They were friendly efficient knowledgable and professional. Lovely place
Google
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Google
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Great staff very helpful smooth service and perfect size units
Google
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First visit - impressed - thanks Sarah for great welcome & explanation. Great space - very accessible.
Google
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Rob was efficient, helpful and friendly. Great service!
Google
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Google
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Great easy to use facility. Rob was very helpful in setting up a second storage room. Big thanks
Google
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Great service! Rob was super nice and helpful, made the whole process easy and stress-free. Highly recommend!
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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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