CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • true
(4.8) based on 395 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
Chris was incredibly helpful thanks v much
Google
  • true
  • true
  • true
  • true
  • true
New client to Shurgard, let's be honest I probably wouldn't have ended up renting at this place if Chris wasn't working there.

This bloke literally did more than what he is paid to do, kept entertaining my back and forth questions and viewings. Tell your boss you need a raise 🙌..

Valuable asset to the team.
Google
  • true
  • true
  • true
  • true
  • true
Had a really good experience at Shurgard in Epsom. The staff were super efficient and attentive and very kind and considerate. They went through the paperwork quickly, it was reasonably priced and it all went like clockwork on the day. Would really recommend as they also have increased security so I feel confident about the security at the storage facility.
Google
  • true
  • true
  • true
  • true
  • true
Chris has been amazing. Showed me several units and didnt hassle me when I wanted to compare sizes again.

When I was being a bit slow working out all.the security trying to get in he took extra time to walk me through it and set up the App for me.

Great experience. Really helpful.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Excellent service. Nicky the lady that dealt with my contract was kind, courteoand explained everything reassuringly well. It is seldom that I venture to give people a review but this time I do so with complete confidence!
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer service from Chris. He was attentive and answered all of our questions with expert knowledge. Thank you!
Google
  • true
  • true
  • true
  • true
  • true
Got amazing and warm help from Epsom - can’t reccomend enough!
Google
  • true
  • true
  • true
  • true
  • true
Chris at Shurgard Epsom was super helpful!
Google
  • true
  • true
  • true
  • true
  • true
Fantastically helpful staff and affordable storage! Highly recommend
Google
  • true
  • true
  • true
  • true
  • true
Excellent level of service from Chris today when carrying out and completing my storage rental unit at the Epsom branch. Very worthy of 5* and definitely a credit to the Shurgard team. I will certainty recommending Shurgard to friends and family.
Google
  • true
  • true
  • true
  • true
  • true
Nicola was amazing, she went above and beyond.
Google
  • true
  • true
  • true
  • true
  • true
Chris at main desk, been super helpful and quick, which was brilliant as we in a rush today
Google
  • true
  • true
  • true
  • true
  • true
Chris is incredibly helpful, assisting us with the right sized storage at the best price. We’ve taken two units at Shurgard Epsom and never had a problem.
Google
  • true
  • true
  • true
  • true
  • true
Really helpful and friendly service. Easy to access unit ( they have both drive up units and indoor ones). Incredibly quick and efficient to get keys and access on first visit. Simple out of hours access - can use an app on your phone or traditional keypad entry to site. Overall excellent storage facility
Google
  • true
  • true
  • true
  • true
  • true
Very professional staff. Chris has explained and answered all my queries. He reallocated a storage near the lift which will make my journey shorter and storing easier. The other storage company just cannot beat Shurgard price.
Google
  • true
  • true
  • true
  • true
  • true
Chris has been such a great help and pleasure to get introduced to Shurgard, 5* won’t even come close!
Google
  • true
  • true
  • true
  • true
  • true
Brilliant service!
Google
  • true
  • true
  • true
  • true
  • true
Nicola was extreaming helpful! Great service highly recommend!! Merry Christmas 🎅 🎄
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Quick, helpful, friendly and efficient.
Google
  • true
  • true
  • true
  • true
  • true
Above and beyond customer service! Nicola was so helpful and friendly, answering all of the questions we asked. She also put a lot of effort in finding the cheapest option available to us at the time, to ensure we wouldn't be wasting money on renting too big of a storage unit that would be mostly empty
Google
  • true
  • true
  • true
  • true
  • true
Very impressed with the service and assistance I received this morning. Very helpful. The storage unit itself is very secure and I love the app controlled entry (No more convuluted PIN numbers to remember). Overall highly recommended
Google
  • true
  • true
  • true
  • true
  • true
Awesome service from Chris, very honest and personable! Would strongly recommend him!!
Google
  • true
  • true
  • true
  • true
  • true
Chris was great showing us around - great service
Google
  • true
  • true
  • true
  • true
  • true
Excellent service from Chris and Nicola Thank you!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I really like the experience from the Shurgard storage, staff member is really friendly and helpful. Price for the storage space is reasonable.
Google
  • true
  • true
  • true
  • true
  • true
Couldn’t be more helpful and obliging.
Many thanks to Chris and all at Shurgard for a hassle free experience
A five star review for a five star service
Google
  • true
  • true
  • true
  • true
  • true
I have used Shurgard a few times before and had to use it once again. This time I was needing a storage unit in another branch and Chris made the whole process very easy. It was easy and efficient to book and even was able to do the payment in the Epsom store.

I would definitely recommend and am sure I would use again.

Thank you Chris
Google
  • true
  • true
  • true
  • true
  • true
Valter was really helpful and a pleasure to liaise with! Thank you for your help!
Google
  • true
  • true
  • true
  • true
  • true
I've done my research and shurgard is one of the best self storage units around the staff is super friendly and accommodating. Special thanks to nicola for helping me with my troubles
Google
  • true
  • true
  • true
  • true
  • true
Wanted to express our appreciation for the excellent customer service we received from Chris, at Shurgard, Ewell, on that, 6th October. He was extremely helpful in guiding us through our storage options, moving from a smaller to larger unit. He was efficient, and obliging - all done with a pleasant, smiling and friendship manner. He is a credit to Shurgard! (5 stars are not enough, deserves at least 10!!)
Google
  • true
  • true
  • true
  • true
  • true
Chris was so helpful in a rather difficult situation.
Shurgard generally was very efficient too. Would definitely use again!
Google
  • true
  • true
  • true
  • true
  • true
Chris went above and beyond to help us today. He helped us to find the best space and best deal for our needs. He showed several option spaces and did not pushed us to rent more space than we needed, which was amazing. He allowed us to take time to think and reassured us that he would find an option in case the space we rent was not sufficient. We will definitely be coming back.
Great professional 👏 👌
Google
  • true
  • true
  • true
  • true
  • true
I would definitely use this self storage again when I need. Chris was very professional and he had an amazing costumer service with a fantastic know-how. Totally recommend it!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I have stored here twice this year. Chris could not have made it any easier for me and also a lovely lady whose name I cannot remember. Thanks guys!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Chris at Shurgard was very helpful and resolved our issues efficiently. Many thanks.
Google
  • true
  • true
  • true
  • true
  • true
Excellent service - having spoken to a few Shurgard sites, Chris at Epsom/Ewell stands out by far. Not only does he reply to queries, he replies lightning fast. It’s also very helpful dealing with the same person each time I contact the site and he explained everything very clearly to me. Thanks for all your help.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Chris was very helpful, explained everything to me. Polite and friendly. Excellent service
Google
  • true
  • true
  • true
  • true
  • true
Great service, secure lock up very happy customer
Google
  • true
  • true
  • true
  • true
  • true
Quick and efficient. Had the opportunity to view the storage facilities and a clear explanation of how to gain access to the necessary areas. Great knowing I can have access to my unit throughout the week with early opening and late closing times.
Google
  • true
  • true
  • true
  • true
  • true
What I expected really. They are competitive with their prices and you can buy packing boxes as well.
Google
  • true
  • true
  • true
  • true
  • true
Great service, Chris the front desk manager is very helpful. Would recommend this company, thank you.
Google
  • true
  • true
  • true
  • true
  • true
Chris is a credit to the company and is always helpful and professional when I need him
Google
  • true
  • true
  • true
  • true
  • true
Great service from Chris. Helpful and informative.