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Shurgard Epsom customer reviews
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Google
Chris was excellent - helpful above and beyond, patient, kind and sought the best storage size and the best deal for me.
Moving is very stressful and Chris helped me sort one part of the puzzle, so that I was confident to entrust my business to Shurguard.
The deals are excellent and the flexibility really reassuring with the uncertainty of house move completion dates.
Nothing seems to be too much trouble to rearrange and calls and queries are responded to extremely quickly and efficiently.
My first experience of Shurguard and I know where to come if I need you again. Thank you Chris.
Moving is very stressful and Chris helped me sort one part of the puzzle, so that I was confident to entrust my business to Shurguard.
The deals are excellent and the flexibility really reassuring with the uncertainty of house move completion dates.
Nothing seems to be too much trouble to rearrange and calls and queries are responded to extremely quickly and efficiently.
My first experience of Shurguard and I know where to come if I need you again. Thank you Chris.
Google
Chris at Epsom was incredibly helpful, kind and considerate. Fantastic customer service, helped us with the app, trolleys, the lock and generally being a wonderful guy. He made the whole situation stress free, which is very difficult during moving an entire house into storage with 2 days to go. Thankyou Chris. 10 out of 10
Google
Shurgard Epsom is a very secure place to store your stuff. I had a great experience with Chris who was very helpful, professional and a great guide for a first-time user like me.
The place looks very clean and secure. You use Shurgard's mobile application for entry from the main gate, to the elevator (if you’re not on the ground floor like me)to your storage unit. Instructions given were very clear and simple.
Throughly recommend
The place looks very clean and secure. You use Shurgard's mobile application for entry from the main gate, to the elevator (if you’re not on the ground floor like me)to your storage unit. Instructions given were very clear and simple.
Throughly recommend
Google
Paul was very friendly and helpful - and patient when we had lengthy trouble signing up for the lock app on the mobile phone (it forces a password symbol but doesn't like "£" and doesn't say so when rejecting the password 😉). Paul showed us the default storage unit we had reserved before we proceeded with the rental and found us an alternative unit with more light to help us organise our contents during storage. Thanks Paul! Brian & Emma
Google
Had a great service from Chris today. He really does go over and beyond to help. Very personable and professional service, can't recommend enough.
Google
Chis has absolutely amazing customer care, he’s an absolute credit to you - thank you so much Chris
Google
Chris is amazing, really helped me with the app.
Google
Very helpful staff. Friendly and polite and accommodating when I was having issues with the online ID verification. Thank you to Chris (I think that was his name!) For helping to make things smoother in a tricky situation
Google
Google
Chris was incredibly helpful thanks v much
Google
New client to Shurgard, let's be honest I probably wouldn't have ended up renting at this place if Chris wasn't working there.
This bloke literally did more than what he is paid to do, kept entertaining my back and forth questions and viewings. Tell your boss you need a raise 🙌..
Valuable asset to the team.
This bloke literally did more than what he is paid to do, kept entertaining my back and forth questions and viewings. Tell your boss you need a raise 🙌..
Valuable asset to the team.
Google
Had a really good experience at Shurgard in Epsom. The staff were super efficient and attentive and very kind and considerate. They went through the paperwork quickly, it was reasonably priced and it all went like clockwork on the day. Would really recommend as they also have increased security so I feel confident about the security at the storage facility.
Google
Chris has been amazing. Showed me several units and didnt hassle me when I wanted to compare sizes again.
When I was being a bit slow working out all.the security trying to get in he took extra time to walk me through it and set up the App for me.
Great experience. Really helpful.
When I was being a bit slow working out all.the security trying to get in he took extra time to walk me through it and set up the App for me.
Great experience. Really helpful.
Google
Google
Excellent service. Nicky the lady that dealt with my contract was kind, courteoand explained everything reassuringly well. It is seldom that I venture to give people a review but this time I do so with complete confidence!
Google
Excellent customer service from Chris. He was attentive and answered all of our questions with expert knowledge. Thank you!
Google
Got amazing and warm help from Epsom - can’t reccomend enough!
Google
Chris at Shurgard Epsom was super helpful!
Google
Fantastically helpful staff and affordable storage! Highly recommend
Google
Excellent level of service from Chris today when carrying out and completing my storage rental unit at the Epsom branch. Very worthy of 5* and definitely a credit to the Shurgard team. I will certainty recommending Shurgard to friends and family.
Google
Nicola was amazing, she went above and beyond.
Google
Chris at main desk, been super helpful and quick, which was brilliant as we in a rush today
Google
Chris is incredibly helpful, assisting us with the right sized storage at the best price. We’ve taken two units at Shurgard Epsom and never had a problem.
Google
Really helpful and friendly service. Easy to access unit ( they have both drive up units and indoor ones). Incredibly quick and efficient to get keys and access on first visit. Simple out of hours access - can use an app on your phone or traditional keypad entry to site. Overall excellent storage facility
Google
Very professional staff. Chris has explained and answered all my queries. He reallocated a storage near the lift which will make my journey shorter and storing easier. The other storage company just cannot beat Shurgard price.
Google
Chris has been such a great help and pleasure to get introduced to Shurgard, 5* won’t even come close!
Google
Brilliant service!
Google
Nicola was extreaming helpful! Great service highly recommend!! Merry Christmas 🎅 🎄
Google
Google
Quick, helpful, friendly and efficient.
Google
Above and beyond customer service! Nicola was so helpful and friendly, answering all of the questions we asked. She also put a lot of effort in finding the cheapest option available to us at the time, to ensure we wouldn't be wasting money on renting too big of a storage unit that would be mostly empty
Google
Very impressed with the service and assistance I received this morning. Very helpful. The storage unit itself is very secure and I love the app controlled entry (No more convuluted PIN numbers to remember). Overall highly recommended
Google
Awesome service from Chris, very honest and personable! Would strongly recommend him!!
Google
Chris was great showing us around - great service
Google
Excellent service from Chris and Nicola Thank you!
Google
Google
I really like the experience from the Shurgard storage, staff member is really friendly and helpful. Price for the storage space is reasonable.
Google
Couldn’t be more helpful and obliging.
Many thanks to Chris and all at Shurgard for a hassle free experience
A five star review for a five star service
Many thanks to Chris and all at Shurgard for a hassle free experience
A five star review for a five star service
Google
I have used Shurgard a few times before and had to use it once again. This time I was needing a storage unit in another branch and Chris made the whole process very easy. It was easy and efficient to book and even was able to do the payment in the Epsom store.
I would definitely recommend and am sure I would use again.
Thank you Chris
I would definitely recommend and am sure I would use again.
Thank you Chris
Google
Valter was really helpful and a pleasure to liaise with! Thank you for your help!
Google
I've done my research and shurgard is one of the best self storage units around the staff is super friendly and accommodating. Special thanks to nicola for helping me with my troubles
Google
Wanted to express our appreciation for the excellent customer service we received from Chris, at Shurgard, Ewell, on that, 6th October. He was extremely helpful in guiding us through our storage options, moving from a smaller to larger unit. He was efficient, and obliging - all done with a pleasant, smiling and friendship manner. He is a credit to Shurgard! (5 stars are not enough, deserves at least 10!!)
Google
Chris was so helpful in a rather difficult situation.
Shurgard generally was very efficient too. Would definitely use again!
Shurgard generally was very efficient too. Would definitely use again!
Google
Chris went above and beyond to help us today. He helped us to find the best space and best deal for our needs. He showed several option spaces and did not pushed us to rent more space than we needed, which was amazing. He allowed us to take time to think and reassured us that he would find an option in case the space we rent was not sufficient. We will definitely be coming back.
Great professional 👏 👌
Great professional 👏 👌
Google
I would definitely use this self storage again when I need. Chris was very professional and he had an amazing costumer service with a fantastic know-how. Totally recommend it!
Google
Google
I have stored here twice this year. Chris could not have made it any easier for me and also a lovely lady whose name I cannot remember. Thanks guys!
Google
Google
Chris at Shurgard was very helpful and resolved our issues efficiently. Many thanks.
Google
Excellent service - having spoken to a few Shurgard sites, Chris at Epsom/Ewell stands out by far. Not only does he reply to queries, he replies lightning fast. It’s also very helpful dealing with the same person each time I contact the site and he explained everything very clearly to me. Thanks for all your help.
