CUSTOMER REVIEWS

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(4.7) based on 360 reviews
Date
Platform
Rating
Feedback
Google
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Spoke with Richard on the phone today - polite, professional and gave me the best deals for what I needed. How customer service should be! Well done Richard and thanks to the Shurgard team!
Google
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Fantastic experience from start to finish. Moving in was easy with the app, amd the staff at the desk couldn't be more helpful for a first time mover. Highly recommended.
Google
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Very helpful staff and clean / modern facility - Richard even kept the office open a bit longer to accommodate our late arrival - thank you !
Google
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Great service. Quickly done.
Google
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Really friendly and efficient service
Google
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Kieran was very helpful today. I have yet to put some things into the unit but I asked a lot of questions and he helped with every one, even putting the lock on for me! Thank you.
Google
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Kieran was helpful and made the process of moving into my unit stress free
Google
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Excellent service,Kieran was very helpful and informative.
Google
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Google
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Google
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Google
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Popped into the office and was greeted by Val and another colleague Val was incredibly helpful in showing myself and my partner what size storage unit we would need and even showed us a unit for size reference very understanding and very professional
Google
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Google
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Helpful staff, the site feels secure and is always clean.
Google
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Google
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Thank you for the excellent customer care, especially to Val for organizing everything, and Kieran for the paperwork.
Google
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Google
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All good. Valter knows his stuff
Google
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Val was very informative and gave really good clear indications for what I needed. Very helpful
Google
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Google
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Val was very professional and really helpful. Will definitely use the service. Great customer service.
Google
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An excellent customer service experience with a customer advisor called volten, will surely recommend shurgard to friends.
Google
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Val was super helpful in setting up my storage and getting me access. Great to have 24 hr access via mobile app too.
Google
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First time using Shurgard, recommended by family. Val was very friendly & professional, showing me the unit I required before signing as wasn’t too sure on size. Customer service was just excellent. The app is an added bonus for entry/exit. Would definitely recommend!
Google
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Very good conversation with Val. Thanks very much.
Google
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Always great service and friendly staff. Valter is amazingly helpful and always has a smile.
Google
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Val was absolutely amazing he was clear precise and very helpful. Great service!
Google
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David was very helpful and friendly on the phone. He talked me through the process and sorted out my booking quickly and professionally.
Google
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I'm a returning customer. I called and spoke to Val who was friendly, professional and very helpful. Within minutes he had provided advice on best unit tailored to my specific needs and I even got a great deal. Very pleased with the service.
Google
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Excellent Storage Facility, secure and good value for money. First month's deal excellent. Really friendly, efficient Manager, Val, explained everything required, found me the most suitable unit and worked out a great deal!
Google
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Fantastic customer service by Karen, helped my son get the right size unit and explained the different offers. Great service at Shurgard Wokingham
Google
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Super customer service from Karen. She sorted everything out quickly and easily for me.
Google
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Richard was polite and professional. He set up storage very quickly and we are moving stuff now. Very pleased with his service
Google
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Val was amazing. The customer service was outstanding and covered all my needs. Can’t be thankful enough.
Google
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Val was very helpful
Google
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Good and quick service.
Google
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Val was amazing always willing to help, an asset to the company.
Google
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Very good
Google
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Amazing service. The store manager Val was really helpful and made the whole process as smooth as pissible.
Google
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Val at Wokingham was very helpful talking through contract and showing facilities.everything perfect for me and staff very courteous and helpful would definitely recommend
Google
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Val was extremely helpful and very professional.
Google
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Google
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I visited Shurgard Wokingham on Friday 2 December with a storage enquiry. I'm a long-time customer. I was greeted by Matt and Val who answered all my questions with confidence and knowledge. Great experience, glad to be with Shurgard!
Google
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Very polite and great service was able to get me signed up quickly and efficiently
Google
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Val was superb and very helpful with the process of renting the unit. Extremely satisfied with the service!
Google
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Google
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Matthew was very helpful in showing the options available in terms of units and explaining the access etc
Google
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Val was very informative, transparent, and friendly. The process was simple and clearly explained
Google
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Google
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Matthew was very helpful and took time and care to handle my questions and make storage arrangements professionally.
Thank you for your support I will need to discuss further requirements.