Shurgard Wokingham customer reviews
CUSTOMER REVIEWS
Platform
Feedback
Google
Was passing by and thought I’d pop in as I was unsure how storage facilities worked. Lovely guys on the front desk offered to show me the site and how to use the storage unit. I must say the app entry is top class. Thank you Kieran
Google
Last minute move but had visited store and was assisted by Kieran. He explained the process of taking my items into storage and the easy use of the App. Amazing service and would definitely recommend
Google
Google
Great storage facility
Google
Always helpful. Easy to access. Clean.
Google
David was polite, helpful and extremely efficient. Said he would call me back to confirm changes and he did! Unlike others who’d had 6 hours to sort and hadn’t!
Great service and customer experience- thank you.
Great service and customer experience- thank you.
Google
Thank you David! You super star ⭐ you made the process of upgrading so easy and simple for us despite us having a moment of chaos!
Google
David was super friendly and helpful in answering questions about my newly rented unit.
Google
Very helpful guy.Nice spoken.He walks me through every details regarding a storage and prices.Looking forward to store my items there.
Google
Very friendly and informative gentleman, his name is Richard.I'm very happy with his service.
Google
David and Richard have been extremely helpful and just want to thank them x
Google
David and Kieran super helpful. Storage good. Clean and bright. Only issue is the lifts take ages.
Google
Google
Richard was so helpful during my move. I visited the store and was able to move my items into a unit the same day
Google
Tia and Gemma, THANK YOU!!
What I expected to be a stressful, dragged out process was made to be super straight forward! The staff here are unmatched, not many places have the help and assistance I was offered... and the brew sweetened the deal! Thank you girls! 😊
What I expected to be a stressful, dragged out process was made to be super straight forward! The staff here are unmatched, not many places have the help and assistance I was offered... and the brew sweetened the deal! Thank you girls! 😊
Google
Great service and everything was completed in a timely manner. Thank you
Google
Thanks to Kieran who assisted me when I couldn’t access my unit
Google
Great experience in store. Visited to get some boxes and was assisted by Kieran
Google
Excellent prompt helpful service from David - give him a pay rise
Google
I visited Wokingham branch to check out the storage options and Richard was really helpful in showing me around various storage units, he guided me on the price and suitable units which can save me money as well.
I truly appreciate his patience and great sense of customer service. Thank you Richard and Shurgard you are lucky have employees like Richard. Thank you so much.
I truly appreciate his patience and great sense of customer service. Thank you Richard and Shurgard you are lucky have employees like Richard. Thank you so much.
Google
Excellent help and support for the time I used the storage. Kieran is particularly polite and helpful. Everything felt safe and secure there.
Google
Google
Space was clean and tidy. All the staff were polite, happy and helpful. Shout out to Kieran for all the help he gave me.
Chris
Chris
Google
Fantastic service, we got helped by Richard, all smooth!
Google
Kieran came down personally from Wokingham to clean our unit and was polite, professional and friendly throughout the visit even taking an interest in the future displays that we are storing in the unit.
Google
Google
Kieran and Richard from Wokingham Shurgard are absolutely amazing helping me in my storage and always there extending their help and time to explain things clearly and thoroughly
Google
Very easy to book on line and the staff are very very helpful and friendly if you have any questions
Google
Was helped by David and Richard who were able to assist me with boxes that i needed for a house move
Google
After storing my belongings for the past 24 months I’m happy to say that I’ve always had a consistently great experience. The set up and moving out procedures were easy to follow. The staff are very friendly and are well knowledged in the services Shurgard provides so they are always happy to answer any questions I had during my stay.
Thank you to Kieran who made my move out experience as smoothly as possible especially given that I was relocating shortly after moving my things out
Thank you to Kieran who made my move out experience as smoothly as possible especially given that I was relocating shortly after moving my things out
Google
Weve just rented a storage unit and the online sign up process was easy, ID verification online was a bit quirky but they called me to check everything was ok and sent a new link.
Then went we got there we got a little stuck with the app, but there was someone there to help and we got all settled in, then today we've had a follow up call to check it all went well.
Then went we got there we got a little stuck with the app, but there was someone there to help and we got all settled in, then today we've had a follow up call to check it all went well.
Google
Very clean and easily accessible. Great service from Kieran
Google
Google
Great service by Kieran, very helpful and informative.
Google
Excellent, professional, friendly service. Just book! So easy to visit during opening hours, very cost effective. Better than good service. 11/10 for excellent service. Richard and the team at Wokingham are amazing. Quick, easy and saved time and so cost effective. The best by far!
Google
Great customer service by Kieran. Got shown a few different units to cater to my needs. Highly recommend Shurgard Wokingham
Google
Was easy to sign up and use. Great help when needed and overall as expected what you see is what you get. Highly recommended
Google
Google
Excellent service from Richard and David
Google
Shurgard Wokingham is a very convenient and safe place to keep extra belongings. The registration process was really easy and straightforward. The facility feels secure and well maintained. Special thanks to the manager Richard for his excellent customer support — very helpful and professional. I would highly recommend Shurgard Wokingham to anyone looking for a convenient, secure storage solution at a great price.
Google
Great hassle free service
Google
Great storage facility - staff really great especially Richard very helpful. Easy access to come and go and payment as stated. Thanks
Google
Recommend Richard gave excellent service
Google
I would highly recommend Shurgard, great customer support, clean and tidy warehouse and easy access with the app.
A big thank you to the team, especially Kieran, who made the whole process so easy for us.
A big thank you to the team, especially Kieran, who made the whole process so easy for us.
Google
Great service from Kieran today. I am a returning customer and received a really warm welcome. All information was clear and explained very well. Thanks.
Google
This is my first time renting a unit so I was a bit clueless about the whole procedure. I completed all the rental paperwork online (super easy and had great offers too compared to other competitors) and I arrived to move my stuff at out of office hours. That wasn't a problem though as the instructions on the email about everything were so clear. I was impressed with the use of the app, opening and closing doors with it is such a breeze. A little bag with the keys and instructions for the lock were waiting for me in the unit and everything was sorted.
However, what I was mostly impressed of was one of the employees proactivness. Richard called me the next day to check that everything went well and ask if I had any questions. He then recommended that if I hadn't filled my unit fully I could move to a smaller one which was opposite of mine and that could save me 25% of my total rent. I was absolutely thrilled to hear that so the next day I went in, met Richard who was extremely kind, polite and super helpful and sorted out all the paperwork for me.
This is one of the few times that I leave a 5 star review but Richard and the store absolutely deserve it!! I wish every business was like that and every customer representative was as professional and smiley as Richard. Well done!
However, what I was mostly impressed of was one of the employees proactivness. Richard called me the next day to check that everything went well and ask if I had any questions. He then recommended that if I hadn't filled my unit fully I could move to a smaller one which was opposite of mine and that could save me 25% of my total rent. I was absolutely thrilled to hear that so the next day I went in, met Richard who was extremely kind, polite and super helpful and sorted out all the paperwork for me.
This is one of the few times that I leave a 5 star review but Richard and the store absolutely deserve it!! I wish every business was like that and every customer representative was as professional and smiley as Richard. Well done!
Google
Courteous and helpful. Easy process and everything worked first time. Kieran was very helpful and ensuring our time at Wokingham storage was smooth and simple.
Google
Great team in Wokingham
Google
Had a lovely team to support with everything from booking to moving goods into storage. Great team to support at the reception in Wokingham. Many thanks, DrAA.
Google
Superb service, very clear help and assistance from Kieran. I am in the middle of moving house which can a be stressful experience, but my trip to Shurgard Wokingham has helped me out a lot!!
