Packing tips
Everything you need to know on how to pack and protect your belongings.
Read our packing tips
Moving out of your storage unit
Getting ready to move out? Here’s what you need to do to end your contract and deliver your storage unit.
When you’re preparing to leave your storage unit, there are a few steps to follow. From giving notice to delivering your unit, here’s what you need to know.
1. Give notice on your unit
You’ll need to provide your notice in writing before you plan to move out. This can be done by sending us a letter or an email to inform us about your plans.
We must receive your notice at least 30 days before your planned move out date.
2. Empty and sweep your unit
On move-out day, remove all your belongings from the unit and sweep it out so it’s left clean. Be sure to make use of our trolleys. They'll save time and energy when moving heavy items.
Afterwards, our store manager will inspect the unit to confirm nothing has been left behind and to verify that it’s in the same good condition as when you first rented it.
Please take all items with you, even those you no longer need. We’re unable to dispose of belongings for you.
3. Remove the lock
Your lock belongs to you, and only you have the key. Remember to take it with you when you move out. You might want to use it again in the future.
If you leave the lock on your unit, we’ll assume you’re still renting it and your contract will continue.
4. Notify the store manager
Once your unit is empty and clean, let the store manager know so they can check it.
As soon as they’re satisfied with its condition, they’ll close your contract and your rental will officially come to an end. And if you ever need storage in the future, we’ll be glad to help.
Do you simply need less storage space?
We can arrange that easily. If your needs have changed, there’s no need to move out. Instead, you can transfer to a smaller unit at any time. We don’t charge a transfer fee.
Just speak with your store manager, who will help you choose the right size and help you reserve your new unit.
What if your plans change?
We understand that plans can change. If you wish to keep your storage unit longer, just call or email your store manager to discuss your options and extend your rental.
Questions on moving out of your storage unit?
What happens if I don’t give notice in time?
If your notice is received less than
30 days before your planned move out date, your contract will automatically renew for another month. You will be charged for this full month, even if you move out earlier.
What if I haven’t moved out on the scheduled date?
If you haven’t vacated your unit by the agreed move-out date, your contract will automatically be extended. This means the Terms & Conditions as well as the notice period (at least
30 days before your planned move out date) are still applicable.
What if I leave items behind in my storage unit?
On move-out day, your unit must be empty and swept out. We can’t dispose of anything for you. Any items left behind will incur a removal fee.
What if I forget to remove my lock?
If you leave your storage unit locked, we’ll assume you’re still using the unit and your contract will carry on as normal.
What should I do with my lock?
Your lock belongs to you, and you alone have the key to it, so don’t forget to take it with you.
What if I want to extend or delay moving out?
We understand your plans may have changed, so extending your rental is no problem. Just let your store manager know you wish to keep your storage unit longer, and we can easily extend your rental for as long as you need.
Do I need to schedule an appointment with the store manager to move out?
No, there’s no need to make an appointment in advance. Simply let the store manager know that your unit is empty so they can inspect it and officially end your contract.
Can I transfer my belongings to a smaller unit instead of moving out?
Yes, you can transfer to a smaller unit at any time. We don’t charge a transfer fee. Just talk to your on-site manager. They’ll advise you on what size of unit would suit you better and help you reserve your new unit.
Storage help
Storage tips
Tips on how to maximise your space by efficiently arranging your storage unit.
Read our storage tips
Moving checklist
Stress less, move better. Use our moving checklist for a smooth move.
Read our moving checklist
Moving in process
What to expect when you move-in to your storage unit for the first time.
About the moving in process
Health & safety tips
Here's how to keep you safe during every step of the storage process.
Read our health & safety tips
Housekeeping tips
Get the most out of your storage experience with our housekeeping tips.
Read our housekeeping tips
How to lock your storage unit
Easily secure your storage unit in four simple steps.
Read our lock instructions
Why store your belongings at Shurgard?
Here are some reasons why Shurgard is great when it comes to storing your belongings.
Find storage near you
Variety of unit sizes
We have a range of storage sizes – so if you don’t have many things, you won’t end up paying for space you’re not using.
Safe and secure
Our premises are secured with surveillance cameras, perimeter fencing, alarm systems, and access via our app. You can access your storage unit using your own lock and key.
Convenient access
Only you can access your storage unit. We offer free and extended access hours, 7 days a week, so you’re free to store or pick up things whenever you need to.
No long-term commitment
Our self storage contracts are completely flexible. You just have to inform us 30 days before moving out.
