Accessing your storage unit – FAQs | Shurgard

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
Menu Menu close
Enter your phone number and we will call you back.
By providing your email address, you accept that we can contact you by email
Enter your phone number and we will call you back
Thank you! We will call you back within 24 hours.
An internal server error occurred. Please try again later!
Storage units from €1 for the first month's rent. No minimum stay.
Find storage near you
Please enter a postcode or location


How to access your storage unit and when you can access your unit

At Shurgard we are here to help you store your valuable belongings safely and conveniently in one of our storage units.

Access to your storage unit is properly arranged with access codes and keys, parking places, spacious goods lifts and handy drive-in possibilities.

When you start using your storage unit the manager at your Shurgard location will provide you with a personal electronic access code. You use this code to access the premises and your code allows you access to the area where your unit is located.

You are the only person with access to your storage unit, which is locked with a specifically designed secure cylinder lock. You own the lock and the matching keys. All our locations are monitored by security cameras placed in strategic positions.

All Shurgard locations have sufficient parking facilities to park at or next to the premises.

Many locations have a so-called “drive-in”: you can drive your vehicle directly into the premises and park inside to facilitate loading and unloading.

Some locations even have parking for large removal lorries.

At all Shurgard locations you have free access seven days a week, 365 days a week.

The standard access hours are from 6 am to 11 pm.

During opening hours, your on-site manager is available to provide you, as our customer, with personal service (for answering questions, selling materials and handling rental payments etc.).

The on-site manager is present seven days a week. For the actual opening hours of your location, search for your facility in the list of all Shurgard locations.

You have free access to your storage unit during our standard access hours from 6 am to 11 pm.

Yes, Shurgard also offers storage units that are directly accessible by car or lorry.

These are located on the ground floor, often at the exterior of the premises, so that you can park your vehicle in front of your storage unit.

Yes, you can use the trolleys and loading docks at Shurgard for free to make loading and unloading as easy as possible.

To use our trolleys, customers need to insert a coin in the lock. You will get your coin back once you’ve chained the trolley back to the other ones.

If you have any other questions about access to your storage units, please feel free to contact us.

* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
Feefo Gold Trusted Merchant  Member of SSAUK